Michael March Email & Phone Number

Kanata

Responsible for day to day activities, tasks, priority tasks;Managing a Network Operations Center, who monitor IoT sensors that are both static and dynamically moving all around the world, using a combination of cellular and geosynchronous orbiting satellites.Update senior management of upcoming events, outages they should be aware;Manager for the entire.

Ottawa, Canada Area

- Running an Network Operations Center- Implementing ITIL v3 Standard for service desk- Project Management WBS for micro projects and large scale projects- Senior System Administrator and Technical Adviser to the Chief of Land Staff (Canadian Army)- SSAE16, COBIT, ISO27000, ITSG-22, 33 and 38 advisor to the Canadian Army- Penetration testing result.

Ottawa, Ontario

• As a Manager I would monitor daily tasks and ongoing projects. Managed different levels of personnel (Such as: Service Desk Support Personnel, System Administrators, System Engineers, Network Administrators and Network.
• Annually performed ITSG-22, ITSG-38 and delivered the results to the Chief Information Officer;
• Used ITSG-04 verifications on different domains and networks. ITSG-31 in a NATO exercise as a guide to user authentication with in a Coalition network;
• Primary network planner for multiple Canadian Army for Missions and Exercises, including working with NATO listed countries, I travelled independently abroad representing Canada and creating a services interoperability.
• Generated configuration management reports against the Army Network using multiple tools (SCOM 2007, SCCM 2007, Spectrum “SNMP monitor”). Generated recommendation reports based on third party vulnerability assessments.
• Project Manager: Created project plans, WBS, TRA, SWOT Analysis, Controlled Change Management, Estimate resource requirements, Managed Stake holder registers, and Monitoring and controlling project scopes;

Ottawa, Canada Area

• Jr. Project manager for special projects with-in “In Service Support” for DLCSPM (Director Land Command Systems Program Management);
• Creator of over 100 technical documentation, providing installation procedures, network diagrams, troubleshooting guides and other resources to run the system;
• Manager of the sandbox/test bed of the Operational System, patch management and performing software quality assurance, validating new procedures, test configuration changes to the operational baseline;
• Created custom syllabus based on the MCSE 2000 and 20003 curriculums for DND personnel, prior to them going to Afghanistan;
• Created custom sysprep client OS images, that added registry settings (setting zulu time, no-auto run of inserted media and other custom configurations) that also allowed for dual boot installation process of Windows.
• Field support for multiple large scale military exercise as a Microsoft SME

Hull, Quebec

• Created IT syllabus recognized by the Ministry of Quebec;
• Lead Instructor for all IT course taught at the college, mentored seven different Instructors, provided educational advice for struggling courses, created learning plans for Instructors, monitored student performance.
• Gathered work performance metrics, hired new instructors based on student intake and dealt with dismissal of instructors (due to many different reasons)
• Worked as a Project Manager for the college on new business initiatives, including WBS, Risk Assessments, and held Stake Holder briefings;
• Converted the college from Gold Mind (CRM) to Microsoft CRM 2003;
• Instructed MCSE 2003, Comptia A+, Comptia Network +, Security+ and CEH courses;

Ottawa, Canada Area

• Migrated the domain from a Novell 4.5 to a Microsoft 2000 Active Directory controlled system;
• Installed and maintained a collection of 40 servers (HP DL380, HP DL360; IBM NAS Gateway 300 Cluster) MS Exchange 5.5 and Exchange 2003, Created User Accounts, Group Memberships, DNS records, DHCP pools, Backup Exec.
• Installed and maintained a collect of network devices (Cisco 3548, 3550, 2940, 6509) installed VPN-Edge for remote workers, monitored all network devices with SNMP (configuration changes, temperature monitoring)
• Worked with HEAT and HP Openview as a trouble ticket system;
• Implemented 802.1x wireless security authentication;
• Configured a Citrix server for untrusted remote clients;

Ottawa, Canada Area

• Service desk manager for a team of 10 telephone operators and 20 desk side support agents for Ottawa;
• Migrated 7000 employees workstations from Windows 95/98 to Windows 2000 and onto a standard configuration of hardware;
• Switched over the entire server from Novell environment to Lotus Notes Domino server environment with overnight work to minimalize the impact on the use community;
• Removed all the HP networking (switches and hubs) to Cisco 5000 series switch to centralized commclosets;
• Generated work metric on the overall work being done;
• Hired new employees and release employees when required.

Hull, Quebec

• 3rd level support for all desktop support issues;
• Network Printer (over 200+ printers) Subject Matter Expert, managed print queues, configuration settings and monitored and performed maintenance on all connected printers;
• Performed PKI VPN installation & troubleshooting connections for Citrix desk side support;
• Worked with Novell Zen works to deploy software packages to desktops;
• Part of the static TCP/IP environment to a DHCP network environment conversation team;

Hull, Quebec

• On-site support server technician for Alpha Servers, Digital Servers, HP Proliant Servers, DEC workstations, Compaq Deskpro workstations and general printer technician;
• Prime support for all DEC (Digital) server support for Y2K compliancy checks;
• Created an HTML based Knowledge base for DEC equipment;
• Started the initiative at work called “Lunch and Learn” where colleagues would write up a training package on their area of expertise and train other people on what they do;
• Lead a study group to get everyone at HP Comptia A+ Certified;
• Ran a pilot project, to use Carbon Copy (VNC application) to allow HP employee’s to connect to remote workstations without having to get up and go see all the users all the time.;

Ottawa, Ontario

• Answered phone calls about any question related to Windows 95;
• Promoted to Windows 95 to Windows 98 migration specialist;

Certification, Microsoft Certified Systems Engineer

Completed 7 MCP's to become a reconized MCSE 2000.

Degree In Information Technoligy, Computer Programming

Activities and Societies: Cobol, C, Basic, Assembly, Turbo Pascal and a few other languages that no one knows anymore. MCSE 2000