Michael Marchant Email & Phone Number

As the Customer Payment and Fraud Prevention Manager at Ocado Retail, I have been leading a highly motivated team for the past 22 years, ensuring that fraud levels are kept to a minimum and that the payments ecosystem is efficient and reliable. Ocado Retail is one of the fastest growing e-commerce companies in the UK, delivering over 20 million orders a year to satisfied customers.My core competencies include manufacturing process improvement, analytical skills, and fraud detection. I have a broad knowledge base across all finance operations and a strong relationship with our payment provider, Braintree. I also act as a central link between our tech teams and other areas of the business, facilitating the development and operation of our in-house fraud prevention systems, which balance caution and flexibility. My mission is to protect Ocado Retail from fraud risks, optimize payment performance, and support the company's growth and innovation.

Listed skills include Fraud Detection, E Commerce, Credit Cards, Cash Reconcilliations, and 15 others.

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  Customer Payment And Fraud Prevention Manager

  Ocado Retail Ltd

  Jan 2002 - Present - Hatfield, England, United Kingdom

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  Highfield Hemel Hempstead