Develops and monitors College evaluation protocols to include organization dashboards and analytics for assessment and improvementMonitors progress of Strategic Plan and organizational initiativesPrepares insights, briefs, and presentations for College leadership regarding organizational performance and initiative progressReports institutional effectiveness and future planning to the Office of Institutional Research and Assessment for AccreditationDirects organizational initiatives as requested by the Chief Operating Officer and the Office of the PresidentOversees Enterprise Resource Planning (ERP) solutionActs as Central System Administrator for ERP solutions and oversees governanceWorks closely with external stakeholders, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for initiativesCoordinates and delegates cross-project initiativesIdentifies risks and opportunities across multiple projectsAnalyzes, evaluates, and overcomes program risks, and produce program reports for College leadership and stakeholdersActs as an internal strategic consultant to departments as neededManages the budget for the Program Management Office

Courses Taught:Public Speaking and PresentingStudents learn effective communication techniques, including vocal modulation, body language, and audience engagement strategies. They also gain confidence in presenting their ideas clearly and persuasively to diverse audiences.Managing Church ProjectsStudents learn how to effectively plan, execute, and monitor projects to achieve specific goals within constraints such as time, budget, and resources. They also develop skills in leadership, communication, and risk management to successfully navigate complex project environments.

Adjunct Faculty at the Southeastern University at Highlands College SiteCourses Taught:Financial Decision MakingPrinciples of for-profit and non-profit financial management and effective organizational financial planningCollege and Christian CallingHelps first-semester students transition to college with time management and practical study skills, as well as learn about their unique design through various personality, strengths, spiritual gifts, and emotional intelligence assessments

Developed a comprehensive lead generation, recruiting, and admissions strategyLaunched digital marketing lead generation and strategic off-campus recruiting initiativesGenerated a 99% increase in inquiries year-over-year in year one of lead generation/recruiting strategy implementation, with lead generation continuing to grow each yearMaintained continuous incoming and overall enrollment growth while tuition and fees increased 50%Developed comprehensive enrollment reporting, strategy effectiveness assessments, and projectionsDeveloped conversion rate tracking and goals by funnel stage, as well as by recruiter/admission coachBuild and implemented a new confirmation process for accepted applicants, improving enrollment projectingImplemented a new applicant evaluation and scoring model for quality improvement of our incoming classesDeveloped and launched a $1 million scholarship package and awarding processDeveloped a comprehensive enrollment communication planProcured and implemented a customer relationship management software, Anthology ReachLeads strategy development and implementation, as well as team members in areas areas of the lead generation, recruiting, and admissions functions

Developed communication plans of Enrollment Services and Auburn University through all medias utilized in the communication process. Coordinated the development and production of materials, scripts, messages, and ads utilized in all communication medias. Developed and maintained the portion of the departmental budget allocated to support the marketing and communication functions within Enrollment Services, Operations. Evaluated the effectiveness of communication efforts through response rate and return on investment analysis and implement adjustments to improve effectiveness. Acted as administrator of the Enrollment Management customer relationship management software, Talisma/CampusNexus. Oversaw all aspects of the Enrollment Services, Operations Communications area including, tele-counseling, fulfillment, system administration, communication planning and marketing efforts Supervises full-time and student employees directly involved in the Communications area. Served as support and proxy for the Director of Enrollment Services, Operations

Introduction to Public Speaking Instructor

Developed tele-counseling communication plans to facilitate the goals of Enrollment Services. Staffed, supervised, and scheduled a staff of 35-45 student workers. Produced reports and return on investment analysis for tele-counseling campaign efforts

Conducted and facilitated the following training classes: Bi-Weekly Employee Orientations, "Service Plus: Building Patient Loyalty", "Communicating and Listening, and "Situational Leadership: Nursing." Pre-class studying, learning the class material for facilitation, and taking the necessary assessments prior to classes. Participating in and observing the class "Crucial Conversations." Some work in other areas of human resources such as attending employee relationship matters (disciplinary hearings), recruitment and selection, or other areas in which I was needed

Selecting the most qualified applicants from the applicant pool, phone interviewing job applicants, sending hiring recommendations to hiring managers, scheduling interviews, inventoried employee files, scanned performance appraisals