Operations executive with 25+ years financial services experience and a successful international track record of business transformations delivering outstanding customer experience, operational excellence and shareholder value. Extensive leadership expertise in corporate- and line management roles in Swiss and multinational environments.
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Coo Sps SwitzerlandSps Mar 2021 - PresentZurich, SwitzerlandIn charge of the operations function, providing outsourcing services for major Banking-, Insurance- and Public Institutions. Responsibility for 100+ customers, with up to 600 employees in over 70 locations in Switzerland and Austria. Job responsibility includes the IT, Service Management, Solution Design, Transformation, Project- und Process Management functions of SPS CH AG.
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Head Of Operations/CooSwisscard Aecs Gmbh Oct 2014 - Mar 2021Horgen, Zurich, SwitzerlandJoint venture American Express & Credit Suisse. In charge of all customer touchpoints for a portfolio of 1.4 Mio credit cards, 3 brands (AMEX, MasterCard, Visa), consumer & commercial products, issuing & acquiring, 4 languages, 24*7*365 servicing incl. facility management. Leading a team up to 400 employees -
Coo Ge Money Bank After Ipo In 2013 Cembra Money BankGe Capital Oct 2008 - Sep 2014Zurich, SwitzerlandLeading the operations team with approx. 300 employees servicing 3 core processes (application processing, customer service and collections) for 3 product lines in a B2C and B2B context -
Operations Director Cee & Middle EastGe Capital Feb 2006 - Sep 2008Vienna, AustriaProcess owner for Collections, Service to Sales and best cost locations (3000 employees in 8 countries), interim COO of a joint venture start up in Dubai
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Coo Ge Money Austria, Managing Director Of Ge Money ServicesGe Capital Feb 2005 - Feb 2006Eisenstadt, Burgenland, AustriaLeading the operations centre in Eisenstadt (60km east of Vienna) with 170 EFT and 6 direct reports servicing 3 core processes: new accounts processing, customer service, collections.
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Department Leader Customer Service/Collections/Direct Sales, Ge Capital, Hannover/GermanyGe Capital Feb 2004 - Feb 2005
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Manager Global Operations, Master Black Belt/Global Headquarter Ge Capital, Stamford Connecticut/UsaGe Capital Sep 2001 - Feb 2004
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Quality Manager Operations/Black Belt Ge Capital Bank, Vienna/AustriaGe Capital Jun 1998 - Sep 2001
Michael Marek Education Details
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Master Of Business Administration - Mba -
European Network Analysis, Economics -
Mba Exchange - International Management
Frequently Asked Questions about Michael Marek
What company does Michael Marek work for?
Michael Marek works for Sps
What is Michael Marek's role at the current company?
Michael Marek's current role is COO SPS Switzerland.
What schools did Michael Marek attend?
Michael Marek attended Wu (Vienna University Of Economics And Business), Bologna Business School, University Of Nebraska At Omaha.
Who are Michael Marek's colleagues?
Michael Marek's colleagues are Ngoc Ly, Son Phạm, Roland Schneider, Jeff Pavlet, Ny Nguyễn, Tomasz Rzeźnik, Nick Taylor.
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Michael Marek
Dallas, Tx2uiowa.edu, wwex.com2 +177046XXXXX
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Michael Marek
Senior Buyer At Carmax Inc“We Are What We Repeatedly Do, Therefore Excellence Is Not An Act, But A Habit!”Cypress, Tx -
Michael Marek
Cincinnati, Oh3mac.com, hotmail.com, empirefoods.com4 +151379XXXXX
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2cognitivecap.com, cognient.com
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