The Platform Solutions team handles project and platform management for all investment products at Morgan Stanley.• Served as Product Manager for the implementation of the Mutual Fund Brokerage Trading Platforms. Oversaw planning, design discussions with end users, daily prioritization, pilot planning and technology releases• Managed UAT and RTB teams, overseeing User Acceptance and Run the Bank testing for Alternative Investment products and projects• Led and directed activities and objectives including meeting with end users, designing and writing business requirements, managing timelines and deadlines, meeting deliverables, senior management reporting, testing and deployment• Oversaw the implementation of Capital Charge and Reserve calculations and notification requirements for Alternative Investment products resulting in the identification of $17 million in capital charge and meeting FINRA’s recent 15c3-3 requirements• Led Operations, Product and Technology teams in the identification and design of automated workflows for document creation and review of procedures resulting in gained efficiencies and error reduction.

• Managed the Operations and Project Management team.• Designed and implemented an automated process for client statement review and processing, which resulted in the reduction of 10 days from the previous process, while providing tracking to meet all compliance regulations.• As a direct report to the COO, provided analytics and reporting to the COO for all client billing and budgetary decisions.• Oversaw the conversion of all physical servers to cloud based servers, allowing all employees to access company data and programs regardless of their location.• Reviewed operations policies and procedures upon joining the company, and created efficiencies in both the process and technology used, resulting in improved quality control and process time.

The FA Discretionary Advisory Group oversees the day to day activities of the Portfolio Managed Program(PMP), UBS's financial advisor discretionary managed account program, which currently has over 126 billion in managed assets. • Created quarterly performance composite reports for financial advisors based on their discretionary managed strategies. This allows the financial advisors to market and recruit clients specifically for their discretionary strategies.• Served on team overseeing day to day functions of UBS’s Portfolio Management Program (PMP)• Served as liaison between IT and the product team for all managed products, to prioritize and fix day to day issues and major technology changes.• Oversaw selection and review of all benchmarks for PMP strategies and performed analyses to review the continued applicability of each benchmark.• Worked with FAs to onboard them into the PMP program and help setup their strategies.

• Designed, tested and implemented an automated annuity and life insurance policy to account linking system. This allowed the firm to recognize 25 million dollars in previously unrecognized Net New Assets.• Served as a liaison between the operations, product and technology groups to design, modify and test major technology overhauls of the current insurance and annuity commission systems.• Designed training plan, trained and oversaw the transferring of departmental day to day processes for the insurance and annuities trading and commission's processes to the team in India. Trained the entire departmental teams via video conference and multiple trips to India.• Oversaw the testing and automation of insurance and annuity commissions being paid to financial advisors, expediting 97% of commission payments reaching financial advisors from 3 days to less than 1 day.• Served as the subject matter expert for insurance and annuity operations in all interdepartmental and company wide projects and initiatives.

• Oversaw and ensured that all insurance and annuity commissions earned by UBS’s financial advisors are received and paid correctly and promptly by the commissions team. • Provided weekly and monthly departmental numbers and reports to senior management.• Ensured that corrections for trade errors done by the Operations team and UBS financial advisors for insurance and annuity trades were corrected and resolved.• Oversaw and managed the commissions and trade corrections team's correspondence with the UBS financial advisors.• Identified areas for process improvement in Insurance and Annuity commission and trading processes and implemented intra and inter-departmental projects to resolve inefficiencies.

• Assisted new recruit financial advisors and high net worth branches in transitioning clients into the UBS PMP and PPM managed account programs.• Served as the operations team lead in the company wide initiative to automate managed accounts approval via IS Toolset for the PMP and ACCESS portfolios by testing, reshaping and helping implement changes for the new systems.• Trained and worked directly on the PMP, PPM, Strategic Advisor, MAC and ACCESS managed portfolio programs.• Ensured client suitability standards were met in the new account paperwork, all positions held in the new managed accounts met portfolio rules, and that the new accounts were properly set up on the UBS trading and billing platforms.• Created and maintained branch guidelines and procedure documents detailing managed account portfolio's rules and procedures for account opening and maintenance.

• Processed responses to customer’s inquiries and helped in resolving customer’s issues.• Tracked feedback of customers, helping to shape future articles and marketing mailings.• Acted as an interface between the customers and the company.