Michael Marius Email & Phone Number

Tampa, Florida

• Provide over the phone support to business customers
• Facilitate training
• Upsell and regain customer loyalty
• Coordinate outbound campaigns
• Handle business customers billing concerns and inquiries
• Perform analysis and recommend appropriate solutions for greater efficiency

• Position entails increasing customer loyalty by making/taking outbound and inbound calls.
• Win customers back from competitors, process upgrades, sell accessories and increase business by cultivating loyalty with existing customers
• Lead designated campaigns and promos.
• Provide support for Customer care and Telesales when needed

Citrus Park Location

Perform a variety of duties,including utilizing sales solutions to fit consumer of business clients to appropriate sales solution.This also includes Tier one technical suport,customer service and helping to instruct weekly Android handst and monthly android Tablet workshops

Tampa/St. Petersburg, Florida Area

• Entrusted with master keycard to gain access to all non managerial secure locations
• Support store staff in sales, customer service, technical support, stocking and maintaining inventory of the store
• Meet and exceed the monthly targeted quotas, while improving customer satisfaction and growth

Tampa/St. Petersburg, Florida Area

• Responsible for providing exceptional customer service by greeting and assessing customer needs
• Assist in the administrative functions of the store, including cash management and asset protection of store inventory
• Answer phones and respond to customer inquiries timely
• Ensure that every customer has a positive experience
• Process electronic serial number changes, bill payments, equipment replacement, price plan changes, upgrades and activations
• Responsible for floating to various stores in the district with service skills and operations assistance

Tampa/St. Petersburg, Florida Area

• Responsibilities include answering inbound calls in a high volume call center
• Resolve billing concerns
• Maintain customer loyalty by recommending quality solutions
• Work as Technical Support back up to troubleshoot equipment
• Assist Direct and Indirect channels with service inquiries
• Diffuse escalated issues

Bachelor Of Business Administration (Bba), Business Administration, Management And Operations

Associate'S Degree, Legal Assistant/Paralegal