Michael Mark Miole Email & Phone Number

Philippines

Cebu, Central Visayas, Philippines

• Oversight of the daily operations and staff of the Aftersales• Preparation of the annual budget and allocation of resources to each department• Annual business planning to ensure growth of After Sales revenue year on year• Ensure staff training needs are addressed to comply with Isuzu Philippines Corp. regulations

Region Xi - Davao, Philippines

• Oversight of the daily operations and staff of the Service Department and the Parts and Accessories Department• Strategic planning to ensure growth of After Sales revenue year on year• Coordinate with the Harley-Davidson Motor Company in case of technical queries, warranty authorization and product information• Ensure staff training needs are addressed to comply with Motor Company regulations

OVERALL RESPONSIBILITIES: Maintain overall responsibility in the proper operation and control of the dealer service workshop in line with the policies and procedure of Toyota Motors Philippines Corp. and Toyota Motors Corporation.FUNCTIONAL DESCRIPTION OF POSITION RESPONSIBILITY: 1. Ensure the proper operations and control of the following sections through the respective section heads and group supervisor.1.a. Service Administration.1.b. Service Reception and Marketing.1.b.a. Service Advisors.1.b.b. Warranty Administration.1.b.c. Fleet Accounts and Insurance.1.b.d. Billing1.c. Workshop Operations and Control.1.c.a. Job Control and Quality Assurance.1.c.b. General Job Operations.1.c.c. Coordination with Parts Department.1.d. Customer Relation Activities.2. Enforce and implement all policies, procedures and systems of workshop operations based on and with reference to the following:2.a. Toyota Customer Care Systems & Reception procedures.2.b. Toyota Technical Servicing & Repair Procedure.2.c. Technical Training Programs (TMP and dealer in-house programs)2.d. Workshop Management and Operation procedures.2.e. Toyota local and TMC warranty provisions and procedures.2.f. Workshop directives and instructions as per Service Bulletins and Technical Information publications.3. Head of Kaizen organization.4. Head of FIR organization.

34 Mj Cuenco Ave. Cebu City

OVERALL RESPONSIBILITIES: Maintain overall responsibility in the proper operation and control of the dealer service workshop in line with the policies and procedure of Toyota Motors Philippines Corp. and Toyota Motors Corporation.FUNCTIONAL DESCRIPTION OF POSITION RESPONSIBILITY: 1. Ensure the proper operations and control of the following sections through the respective section heads and group supervisor.1.a. Service Administration.1.b. Service Reception and Marketing.1.b.a. Service Advisors.1.b.b. Warranty Administration.1.b.c. Fleet Accounts and Insurance.1.b.d. Billing1.c. Workshop Operations and Control.1.c.a. Job Control and Quality Assurance.1.c.b. General Job Operations.1.c.c. Coordination with Parts Department.1.d. Customer Relation Activities.2. Enforce and implement all policies, procedures and systems of workshop operations based on and with reference to the following:2.a. Toyota Customer Care Systems & Reception procedures.2.b. Toyota Technical Servicing & Repair Procedure.2.c. Technical Training Programs (TMP and dealer in-house programs)2.d. Workshop Management and Operation procedures.2.e. Toyota local and TMC warranty provisions and procedures.2.f. Workshop directives and instructions as per Service Bulletins and Technical Information publications.3. Head of Kaizen organization.4. Head of FIR organization.

OVERALL RESPONSIBILITIES: Maintain overall responsibility in the proper operation and control of the dealer service workshop in line with the policies and procedure of Toyota Motors Philippines Corp. and Toyota Motors Corporation.FUNCTIONAL DESCRIPTION OF POSITION RESPONSIBILITY: 1. Ensure the proper operations and control of the following sections through the respective section heads and group supervisor.1.a. Service Administration.1.b. Service Reception and Marketing.1.b.a. Service Advisors.1.b.b. Warranty Administration.1.b.c. Fleet Accounts and Insurance.1.b.d. Billing1.c. Workshop Operations and Control.1.c.a. Job Control and Quality Assurance.1.c.b. General Job Operations.1.c.c. Coordination with Parts Department.1.d. Customer Relation Activities.2. Enforce and implement all policies, procedures and systems of workshop operations based on and with reference to the following:2.a. Toyota Customer Care Systems & Reception procedures.2.b. Toyota Technical Servicing & Repair Procedure.2.c. Technical Training Programs (TMP and dealer in-house programs)2.d. Workshop Management and Operation procedures.2.e. Toyota local and TMC warranty provisions and procedures.2.f. Workshop directives and instructions as per Service Bulletins and Technical Information publications.3. Head of Kaizen organization.4. Head of FIR organization.

Master'S Degree, Engineering/Industrial Management, 1

Activities and Societies: PSME

Bachelor Of Science, Mechanical Engineering