Michael Markos Email & Phone Number

Brea, Ca, Us

Los Angeles, California, United States

Acting as Global Negotiator on large new logo and renewal Information Technology Outsourcing agreements facilitating executive alignment and commercial terms. Responsibilities include:- Working with Delivery and Solutions teams to validate proposed services- Challenging and pressure testing proposed pricing against client base case- Balancing and proposing alternative approaches to mitigate risk while meeting internal financial targets- Creating a forum for client / provider negotiations for misaligned commercials- Working with Atos executive management to gain approvals and concurrence- Driving customer and internal pursuit teams through the final process of coming to executable agreement (Close Plan)- Working with both customer and client on post-signing activities to ensure alignment and understanding of the new agreement

Los Angeles Metropolitan Area

Leading a Business & IT Transformation Consulting organization focused on maximizing value for current and sourced outsourcing agreements. Specializing in large $30M+ per year agreements in a variety of industries on global support contracts. Key Accomplishments: - Contracted CFO/COO advising and supporting financial and operational plan for a block-chain start-up during the initial round of funding. - Led Insourcing negotiations and transition team bringing $30M+ ITO agreement back into client management and control.- Successfully negotiated on customer behalf a 3 year, $20M+ per year extension yielding improved pricing and increase Service Levels.- Successfully renewed ITO contract for a large international Construction and Engineering organization in need of restructuring with improved pricing.- Established a Bentley and Autodesk enhanced support model and currently providing Technical Software Administration and Workflow Management services to multiple Engineering and Construction firms. - Identified savings opportunities for Network and Telco spend totaling more than $1.7M annually.- Created a modified client centric engagement model for a Tier 1 Outsourcing provider yielding improved relationships and 95% renewal rate.

Los Angeles, California

Utilizing 30+ years of Business and IT Transformation experience, established a Corporate Vendor Management and Sourcing organization focused on large, strategic providers to execute upon the corporate management and financial objectives. As part of the leadership team engaged with AECOM's top vendors, negotiated both business and Information Technology agreements across the Finance, Human Resources, Technology and Engineering functions. Identified and executed on corporate Business and Digital Transformation Initiatives across IT, HR, Finance and Procurement reducing cost and improving operations. Key Accomplishments: - Redesigned and successfully in-sourced the Corporate IT Procurement and Leasing functions leveraging offshore resources and sourced leasing partners to reduce the budget $2-3 million annually. - Supported M&A activity as a function of all IT segmentation functions such as Network, Data Center, Contracts, Assets and Software entitlements for 3 sizeable events. - Established a Vendor Management function on behalf of AECOM for Information Technology Managed Services contracts capturing $3M in billing and Service Level errors.- Drove strategic sourcing and negotiation efforts for global Recruitment Process Outsourcing (RPO) and Unified Communications as a Service (UCaaS) totaling over $35 million dollars annually. - Led and contracted significant Strategic Sourcing initiatives with key company vendors including CapGemini, IBM, Cisco, Microsoft, Amazon Web Services, Mercer Consulting, Workday, Bentley, Autodesk and Dell.

Greater Los Angeles Area

With experience in the Media & Entertainment, Technology, Hospitality and Manufacturing industries, assist organizations optimize their information technology operations and spend through utilization of the firm's suite of solutions. Key Expertise:• Information Technology Sourcing Advisory• Applications and Infrastructure Outsourcing• Operation and Service Delivery• Cost Reduction and P&L Optimization• Contractual NegotiationsKey Accomplishments:- Led negotiations on 7-year, $800+ million dollar full-scope Information Technology Outsourcing agreement requiring building strong sponsor relationships and interfacing regularly with Legal, Operations, IT and Finance executives to achieve the overall agreement goals for the client.- Through diligent Business Development activity, competed and was awarded Outsourcing Advisory contract for a $20+B Fortune 500 client and establishing a stronger presence for the firm on the West Coast.- Sold and managed multiple Advisory Consulting engagements targeting specific solutions such as Outsourcing Advisory, Network & Telco Optimization and Software Negotiations saving clients 20-30% on spend

Greater Los Angeles Area

As Market Lead for a strategic vertical ran $300 million annual P&L coordinating within North America and Globally for both growth and delivery. Industries supported included : Technology, Hospitality, Energy, Media and Hospitality with top market clients such as Disney, Microsoft and Marriott. Executive sponsor on client engagements with contractual and financial approvals required to support an agile provider model. Directed and led 1,000+ delivery, sales and operations support resources across multiple geographies and regions to provide high-end solutions and support.Key Accomplishments:- Defined vertical sales, support and operations strategy for North America integrating new solution sets with alignment to Global Strategy.- Successfully competed and renewed Atos' largest North American ITO client for the second time through dedicated client interaction, continued service delivery excellence and building an managing a strong Business Develop strategy and team.

Greater Los Angeles Area

Managed and led multiple large Information Technology engagements with P&L responsibility and over 1,000 dedicated staff in multiple geographies. Established client relationships at multiple levels and in charge of contractual obligations, customer satisfaction and vertical management for Xerox Information systems. Expanded responsibility to include Media and Hospitality with new client engagements sold and managed under the newly defined vertical. Managed and grew P&L across largest accounts in the company and leveraging solutions from the greater Xerox and other accounts for innovation and improved operations.Key Accomplishments:- Renewed largest ITO client valued at over $120M annually as a sole sourced partner due to improved operations, client intimacy and flexibility and retention of strong management team.- Expanded Hospitality Vertical sponsoring 2 significant Hotel Chain customers with full-ITO agreements in a global setting managing $90M in additional P&L responsibility. - Managing multiple IT Transformation Programs across agreements including Data Center Migrations, ITO Transition, ITSM upgrading to Service Now with global teams.

Greater Los Angeles Area

Managed a $100+ million dollar plus ITO contract for a major California Entertainment based customer with operations and support personnel in NY, CA and FL. Managed staff of 600+ across all US and International regions in a direct management versus leveraged model. Achieved high customer and employee satisfaction as a leader in the ITO division providing customer references and site visits for new logo accounts. Key Accomplishments:- Turned around money-losing account while establishing a solid foundation for client confidence through delivery and expansion.- Expanded ITO footprint in both scope and revenue by $20M annually within an 20 month period. - Supported and managed client contractual modifications and relationships during the Xerox merger integration activities.- Established a client-provider Joint Venture that provided value to both parties and established Xerox as a formal sponsor for the entertainment customer.

Greater Los Angeles Area

As a Senior Director for CSC Consulting and subsequently the Outsourcing Division - sold, managed and delivered various technology and management consulting solutions to various clients in the Southern California region. Account Executive for $90 million dollar per year ITO contract for a California based Aerospace & Defense customer responsible for both Infrastructure and Applications contractual commitments ensuring customer satisfaction and financial health.

Various

As a Senior Manager for PriceWaterhouseCoopers, managed consulting engagements across several domains and technologies:* Business Process Reengineering * Change Management* Financial ERP Implementations (SAP & Walker)* Project Costing systems* Warehouse & Inventory Management Solutions* Management Consulting and Technology SelectionProvided this support in both a management, sales and delivery capacity across several industries and clients. Utilities (New England Power & Electric), High-Tech (Maxtor), Entertainment (The Walt Disney Company).

Master Of Business Administration (M.B.A.), Accounting And Finance

Earned my MBA as a working professional. Worked to round out my engineering and technical knowledge with more business and finance.

Bachelor’S Degree, Manufacturing Engineering

Earned a degree in Manufacturing Engineering used most notably in the Aerospace industry.