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Michael Marmion Email & Phone Number
Senior Technical Services Technician
at
Sonic Healthcare USA
1 work email found
@sonichealthcareusa.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Technical Services Technician
Location
Pflugerville, Texas, United States
Company size
Who is Michael Marmion? Overview
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Quick answer
Michael Marmion is listed as Senior Technical Services Technician at Sonic Healthcare USA, a with 641 employees, based in Pflugerville, Texas, United States. AeroLeads shows a work email signal at sonichealthcareusa.com and a matched LinkedIn profile for Michael Marmion.
Michael Marmion previously worked as Technical Support Analyst II at Sonic Healthcare Usa and Sr Tech. Support Engineer - End User Support at Mphasis. Michael Marmion holds Ba, English from University Of Cincinnati.
Company email context
Email format at Sonic Healthcare USA
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{first_initial}{last}@sonichealthcareusa.com
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AeroLeads found 1 current-domain work email signal for Michael Marmion. Compare company email patterns before reaching out.
Profile bio
About Michael Marmion
As a Technical Support Analyst II at Sonic Healthcare USA, I provide desk-side and remote technical support to over 5,000 end users across multiple locations. I have 4+ years of experience in this role, and I am certified in Digital Transformation, Innovating with Data, and Infrastructure and Application Modernization with Google Cloud Platform (GCP).My core competencies include cloud resource management, network connectivity, business applications, hardware and software troubleshooting, and end user training and assistance. I have successfully coordinated with off-shore team members, application developers, system administrators, and network engineers to design and implement support structures, standard operating procedures, and solutions for complex problems. My mission is to enable and empower healthcare professionals to deliver quality services and care to their patients with the help of reliable and secure IT systems.
Listed skills include Technical Support, Call Centers, Customer Service, Troubleshooting, and 29 others.
Current workplace
Michael Marmion's current company
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Sonic Healthcare Usa
8 roles
Michael Marmion work experience
A career timeline built from the work history available for this profile.
Role listed
Technical Support Analyst Ii
Sr Tech. Support Engineer - End User Support
Provided desk-side technical support to +400 end users at Austin offices. Coordinated with off-shore team members in design and implementation of support structure, SOP, and support procedures.Trained and assisted off-shore team members in procedural and technical areas.
Sep 2017 - Aug 2019
Technical Service Specialist
Responded to inquiries and service tickets concerning support, processing, or requests procedures, system status and network connectivity. Documented and resolved complex problems regarding business applications, hardware and software. Documented inquiries, repairs, and service requests, resolved or directed request to appropriate technical area or 3rd party vendors, tracked status and followed up to ensure client satisfactions. Worked closely and consulted with application developers, system administrators and network engineers to solve complicated issues.Resolved problems with procedures. Provided training and assistance to less experienced staff.
Jan 2015 - Sep 2017
Manager
Developed and nurtured business partner relationships.Built internal knowledge base.Managed call activity for inbound support queues.Trained employees on company policies, customer service and phone skills, telephone and computer systems, products and services offered by our partners.Designed and implemented training program and organization development schemes.Consulted with partners, team leads, and operation managers utilizing different organizational development tools and systems to maximize process efficiency.
Feb 2014 - Jan 2015
Client Services Manager
Developed and nurtured business partner relationships.Conducted weekly, monthly, quarterly, and semi-annual Operations reviews with business partners.Maintained company websites.Built internal knowledge base.Launched subsidiary company Tech Team One.Managed call activity for 17 different inbound support queues.Identified resources and helped develop tools to record information to track employee performance and volume trends.Consulted with clients and partners on agent quality evaluations to detect training opportunities.Trained employees on company policies, customer service and phone skills, telephone and computer systems, products and services offered by our partners.Designed and implemented training program and organization development schemes.Monitored employee progress and provided coaching to achieve strategic objectives.Consulted with partners, team leads, and operation managers utilizing different organizational development tools and systems to maximize process efficiency.Conducted regular communications and performance reviews for all employees.
Oct 2010 - Jan 2015
Customer Service Representative
Acs, A Xerox Company
Assisted customers by phone to detect and resolve technical problems and customer account issues.Dealt with client problems and complaints, always polite, cordial, and helpful, always finding the best solution.Anticipated customers’ needs and identified a resolution.Explained to clients the terms of service.
Oct 2009 - Oct 2010
Team & coworkers
Colleagues at Sonic Healthcare USA
Other employees you can reach at sonichealthcareusa.com. View company contacts for 641 employees →
KC
Kiana Clingman
Colleague at Sonic Healthcare UsaWashington, District Of Columbia, United States
View →
BR
Bernadine Rowlands
Colleague at Sonic Healthcare UsaPalm City, Florida, United States
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MR
Mario Rossi
Colleague at Sonic Healthcare UsaOregon, Ohio, United States
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PQ
Phillip Quinones
Colleague at Sonic Healthcare UsaNew York City Metropolitan Area, United States
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VH
Vicki Hite
Colleague at Sonic Healthcare UsaColumbus, Ohio Metropolitan Area, United States
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JL
Jack Levenberg
Colleague at Sonic Healthcare UsaBuffalo, New York, United States
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EK
Erica Kopec
Colleague at Sonic Healthcare UsaLas Vegas, Nevada, United States
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AW
Andreas Wilhelm
Colleague at Sonic Healthcare UsaCedar Park, Texas, United States
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JA
Jacqueline Antunez
Colleague at Sonic Healthcare UsaHialeah, Florida, United States
View →
SK
Shawn Kent
Colleague at Sonic Healthcare UsaCincinnati, Ohio, United States
View →
Kiana Clingman
Colleague at Sonic Healthcare UsaWashington, District Of Columbia, United States
View →
BR
Bernadine Rowlands
Colleague at Sonic Healthcare UsaPalm City, Florida, United States
View →
MR
Mario Rossi
Colleague at Sonic Healthcare UsaOregon, Ohio, United States
View →
PQ
Phillip Quinones
Colleague at Sonic Healthcare UsaNew York City Metropolitan Area, United States
View →
VH
Vicki Hite
Colleague at Sonic Healthcare UsaColumbus, Ohio Metropolitan Area, United States
View →
JL
Jack Levenberg
Colleague at Sonic Healthcare UsaBuffalo, New York, United States
View →
EK
Erica Kopec
Colleague at Sonic Healthcare UsaLas Vegas, Nevada, United States
View →
AW
Andreas Wilhelm
Colleague at Sonic Healthcare UsaCedar Park, Texas, United States
View →
JA
Jacqueline Antunez
Colleague at Sonic Healthcare UsaHialeah, Florida, United States
View →
SK
Shawn Kent
Colleague at Sonic Healthcare UsaCincinnati, Ohio, United States
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2 education records
Michael Marmion education
Ba, English
University Of Cincinnati
Education record
Milford High School
FAQ
Frequently asked questions about Michael Marmion
Quick answers generated from the profile data available on this page.
What company does Michael Marmion work for?
Michael Marmion works for Sonic Healthcare USA.
What is Michael Marmion's role at Sonic Healthcare USA?
Michael Marmion is listed as Senior Technical Services Technician at Sonic Healthcare USA.
What is Michael Marmion's email address?
AeroLeads has found 1 work email signal at @sonichealthcareusa.com for Michael Marmion at Sonic Healthcare USA.
Where is Michael Marmion based?
Michael Marmion is based in Pflugerville, Texas, United States while working with Sonic Healthcare USA.
What companies has Michael Marmion worked for?
Michael Marmion has worked for Sonic Healthcare Usa, Mphasis, Djo Global, Tech Team One, and Contactworks.
Who are Michael Marmion's colleagues at Sonic Healthcare USA?
Michael Marmion's colleagues at Sonic Healthcare USA include Kiana Clingman, Bernadine Rowlands, Mario Rossi, Phillip Quinones, and Vicki Hite.
How can I contact Michael Marmion?
You can use AeroLeads to view verified contact signals for Michael Marmion at Sonic Healthcare USA, including work email, phone, and LinkedIn data when available.
What schools did Michael Marmion attend?
Michael Marmion holds Ba, English from University Of Cincinnati.
What skills is Michael Marmion known for?
Michael Marmion is listed with skills including Technical Support, Call Centers, Customer Service, Troubleshooting, Microsoft Office, Help Desk Support, Windows 7, and Networking.
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