-Supervised, trained, and mentored a team of junior employees every day to allow for maximum productive flow of the training department-Scheduled periodic training events for up to 100 personnel allowing the organization to constantly meet the intent of the higher headquarters-Compiled packets of personnel’s personal information and coordinated with other organizations which allowed said personnel to attend professional schools allowing them to meet the requirements for promotion

- Reviewed medical records, ensured documents were complete, accurate, organized, and coded correctly with no mix up of patient files- Utilized data entry skills to enter and process medical records requests which lead to a release of requested medical information- Scanned documents that were submitted to the clinic into an internal database for a secure means of accessing important information of patients- Responsible for providing positive one-on-one customer service for customers - Received phone calls from multiple sources and directed them to the appropriate contact- Trained and responsible for releasing sensitive information under HIPAA guidelines to attorneys following a strict process that ensured no unwanted information was released