Mike Martin Email & Phone Number

Detroit, Mi, Us

Detroit, Michigan, United States

Detroit Metropolitan Area

Detroit Metropolitan Area

Technical knowledge: Assembly line technology and managing and communicating with non-technical end users. Additionally ensuring that cart payloads arrive at the designated destination in a timely fashion. - Managing robot fleet via MS Excel spreadsheets.- Managing relationships between the vendor and end client and providing excellent customer service.- Troubleshooting robot wheels via Wheel Me knowledge base and ensuring assembly line uptime.

Belleville, Michigan, United States

Technical expertise includes proficiency with server hardware from Dell, HP, Lenovo, Cohesity, Oracle, etc., as well as Cisco network appliances. Skilled in hardware diagnosis and replacement, including hard drives, RAM, system boards, and CPUs. Experienced in server initial configuration through iDRAC, ILO, and Linux shell.- Experienced in setting up and installing equipment, hardware, and cabling for data equipment and peripherals.- Proficient in device maintenance, installations, decommissions, and break/fix tasks.- Efficiently managing inventory, labeling equipment, and coordinating the removal of decommissioned hardware.- Proficient in Service Now for incident management and support ticket handling.

Huntsville, Alabama, United States

Technical knowledge: wireless local area network (Wi-Fi) standard (IEEE 802.11), gateways and mesh extender, OSI and TCP/IP models along with an understanding of routing and switching, network management and troubleshooting tools (Wireshark, Plume, etc.), experience with ADTRAN products such as SmartRG, NetVanta, MOSAIC Device Manager, and n-Command MSP.Provided remote administration, support, and troubleshooting for ADTRAN’s applications (MOSAIC Device Manager) and hardware (SmartRG & NetVanta) via phone or email.Resolved a wide range of incidents involving Ethernet, TCP/IP, DNS, DHCP, NAT, routing protocols, Etherchannel, Firewalls, ACLs, VLANs, VRRP, TFTP, SSH, Telnet, and device patching.Use Wireshark to look at logs and perform root cause analysis to remediate any customer issues.Administer patch management for SmartRG devices (residential gateways) via MOSAIC Device Manager leveraging Amazon S3, WinSCP, and other services.Troubleshoot customer issues for NetVanta and Total Access devices by looking at running configs, suggesting modifications via ADTRAN's knowledge base and best practices, assisting customers via bridge calls, also providing remote troubleshooting via different screen share applications.Perform JSON configuration within the Device Manager application backend.Assisted in documentation creation, interfaced with Research & Development, and trained lower tier engineers.Proficient in JIRA and ZenDesk for incident management and support ticket handling.

Detroit, Michigan, United States

Southfield, Michigan, United States

Proficient in providing end-user support for c-suite executives and engineering personnel. Skilled in remote desktop support via VNC, email, and phone, with expertise in WIN 10 PC imaging. Experienced in audio-visual support, including Crestron, Clickshare, and Blue Jeans. Proficient using G-Suite, Slack, MacOS, Cisco Jabber, MDM & MobileIron configuration, mobile VPN client software, hardware and software token configuration, MFA. Acted as a liaison with vendors for ISPs and computer hardware vendors such as DELL, HP, and Lenovo. Capable of hardware troubleshooting for Cisco, ARUBA, and ADTRAN.Monitored sites using the Verizon Site Watcher SNMP tool, collaborating closely with the NOC as a dispatched field engineer during outages.Led site projects involving decommissioning outdated IT equipment and served as the lead during site rebuilds and remodeling. Responsibilities included the installation of IT equipment and network appliances, coordination with teammates, and meticulous racking and stacking of equipment.Conducted audits of IT equipment and collaborated closely with the NOC to ensure the seamless integration of store IT equipment and network gear.Served as a Subject Matter Expert (SME) for the Midwest region, traveling out-of-state to provide comprehensive training for new employees.Onboarding new employees.Supported Citrix and thin client users.

Detroit Metropolitan Area

Completed hardware and software installations within specified SLAs, consistently providing outstanding customer service while earning positive customer feedback.Actively engaged in training fellow technicians and assisted in workload distribution.Conducted remote and in-person support and troubleshooting for various systems, including SCCM, Windows 7/10, Active Directory, and Group Policy.Facilitated PC imaging via SCCM and provided support for video conferencing equipment.Assisted non-technical employees with needs such as mapping shared drives, mapping printers, MS Outlook and Excel configuration.

Auburn Hills, Michigan, United States

- Spearheaded the migration of FCA employees to G Suite, delivering user education and creating an FAQ portal.- Provided support for Mobile Device Management (MDM), application assistance, and developed application workarounds throughout the migration project.