Michael Martinez Email & Phone Number

Long Branch, Nj, Us

Long Branch, New Jersey, United States

Lindora

Schedule and dispatch workers, to appropriate locations according to customer requests, specifications, or needs, using email or telephones.Arrange for necessary repairs in order to restore service and schedules. Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment. Prepare daily work and run schedules.Receive or prepare work orders.

Call consumer and collect payments on past due bills. Schedule call back for consumer who has not made payments.Review terms of sale or loan documents.Ensure all customer information is correct, including phone numbers and addresses.Listen to customer's story and determine if debt can be collected.Set up repayment plans and new terms of sale.Record new commitment to repay debt.Follow federal and state laws dealing with debt collection.Initiate a dispute for paid and fraud accounts.Purge records from deceased people.

Heredia

Capital One Fraud Department Supervisor. Lean and manage a team of over 15 customer service agents.Coach and counsel employees towards improved performancePlan, assign and monitor work tasks for optimum team efficiency.Perform staff performance evaluations, identify strategies for improvement of service and ensure the consistent achievement of customer service levels and standards.Resolve escalated customer services issues address development needs.