Extensive customer service experience, interpersonal communication skills, and leadership skills. *Dispatch service to members and ensure that their calls are handled in the most expeditious manner.*Investigate customer concerns - initiate the appropriate action in accordance with company policies and procedures. *Maintain good working relationships - frequently interact with both internal and third party service providers.*Supervise staff – train new employees, provide guidance on complex matters, and conduct formal reviews.*Relevant computer skills (Microsoft products, proficient in Excel).*Recognized by internal and external customers for providing outstanding service.