Michael Martin Email and Phone Number
Executive SummaryWith nearly 33 years of experience who excels at coordinating with cross-functional teams; skilled in adopting a pragmatic approach in improvising on solutions and resolving complex business issues.Possesses an integrated set of competencies that encompass areas related to :a) Leadership: Passionate, Visionary and Strategic, built ground up, scaled existing and new business opportunities with innovative service models and IT offerings, built next in line leaders and overall organisation growth b) Entrepreneurship: Creative, Analytic, always looking for build on what we have approach, involved in building 3 start ups in India and scaling the same. Contributed in building new innovative IT Service offerings for global clients.c) Service Delivery: Merit of interacting & managing business partners / CXO level global stakeholders and framing outcome driven distributed global delivery model. Key contributor in setting up large global delivery & operations centers in India for large multinational organizations. Proven abilities in Client Engagement Management, Remote Managed Services, Application Performance Services, Data Center, NOC, IT Automation, Project / Program Management, Pre-sales and IT Operations.d) Passion: Scale and Transform IT Services using innovative solutions and delivery practices. Love working with clients and businesses, understanding their business visions, goals and translating to valuable Business ROI. Lead innovation with Intel / McAfee for Digital insights into Ebiz Applications. Created new ideas for NICE into added revenue by automation insights and analytics.3
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Chief Executive OfficerAutomate It Inc Sep 2017 - PresentNashville, Tennessee, UsSimplify and Automate IT & Business Operations -
Executive DirectorTrio It Services Pvt Ltd Jun 2011 - Sep 2018Bangalore, Karnataka, InPreSales, Marketing, Plan, Design, Implement & Govern Service Delivery Operations for:A) Information Systems Services24x7 Support for:- Network Operations Center- Security Operations Center- Managed Cloud Operations- Managed HostingB) Applications Managed Services- ERP Managed Services1) Consulting & Implementation Services2) 24x7 Managed Services3) ERP Technical Help desk- Application Performance Management24x7 Support Services & Monitoring of:Understand end user behaviorReal Time Business Transaction Visibility24x7 Real Time problem isolation & identificationTransaction AnalyticsIdentify proactively application bottlenecksAccurate root cause analysisRemediation and prevention of issues Capacity planningC) Digital Marketing ServicesSearch Engine OptimizationSocial Media OptimizationSocial Media ServicesWeb & Content DevelopmentD) AnalyticsBig DataApplication Analytic & End user behavior analyticSAP BIMicrosoft BI -
Vp - Shared ServicesAppnomic Systems Pvt Ltd Apr 2009 - Jun 2011Bangalore, Karnataka, InVP Shared services covering Remote Managed Services, Service Delivery (P&L management, Customer management, Service management, Presale, Program management, Transition management, Project management). Successfully handled large teams with complete delivery ownership.Ambition: To build and innovate IT Service offerings and transforming RMS organization with Innovative Solutions, Services, and Practices.To build Team with Core Service & Technology culture with best in class HR practices. -
Consultant - It DirectorOption One Mortgage Corp, Irvine, Ca Oct 2006 - Mar 2009Us- Steering initiatives towards achievement of organisational goals with chief responsibilities pertaining to heading the IT Services in India; with tasks including Strategic Planning, Program Planning & Delivery, Budgeting, Operations, IT Infrastructure, Vendor Management- Essayed the chief role in establishing Global Managed Services operations. Developed the organization's structure, implemented policies and procedures. - Guiding the Senior Management Team in devising effective strategies; so as to seamlessly execute the Business Plan for business growth and ROI. These include the evolving of sound business processes and flows, and the implementation of best practices.- Ensuring the effective delivery of IT Sourcing, Remote Managed Services & Operations for Option One Mortgage Corp as well as planning and design of IT Support services (Applications, Infrastructure & ERP Systems). - Fore fronted the implementation & transitioning of IT Infrastructure for Support Services -
Sr DirectorFlextronics Dec 2005 - Sep 2006Austin, Texas, Us- Spearheaded Technical Operations for Flextronics India with a team of 150 personnel covering support for the group.- Oversaw design of Support Infrastructure to support Operations for 1000 seats (Voice / Non Voice & Technical).- Directed the implementation & transitioning of IT Infrastructure Support Services for :o Microsoft Infrastructure Platform & Directory Services.o Telecom & Network Infrastructure.o ERP Infrastructure Support (Application, Database & Development Support) for Baan 5.o Application Development & Tech Support on .Net & J2EE.o Purchase Planning & Budgeting & Vendor Management with Dell, HP, IBM & Cisco.o Project & Transition Management. -
AvpMphasis Software And Services India Limited. An Eds Company Apr 2004 - Nov 2005Asset Management - Coordinated with key vendors like Dell, HP, IBM, Microsoft and Cisco.Operations Management, Manpower Planning: Global Helpdesk & Tech Support; managing complete Setup, planning & management of 24x7 Support center covering Desktops, ServersCompetently managing end to end management of:Projects for QMS & WFM initiatives. Portal Development / Migration Projects using Microsoft Share Point & Web Logic. Systems Infrastructure Projects (including project design) on MOM, ADS, SMS and Security rollouts.Managed projects for Application Development & providing technical support on .Net & J2EE platforms (Specify projects and clients).Managed Services for Ramco HRMS & Oracle Financials, HRMS, Purchasing, & Workflow on Sun Solaris o Portal Servers (Web logic Portals Administration, and Microsoft Share Point Development & Administration).o Databases Management for databases in Oracle 9i and Ms SQL Server -
Project ManagerCompaq India Pvt Ltd (An Hp Company) Jan 1993 - Jan 2002Project Manager overseeing large scale Outsourcing Projects for Compaq Clients, having a team size of 80+ employees covering 24x7 support services
Michael Martin Education Details
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Indian Institute Of Management, KozhikodeSm -
University Of MumbaiAccounts -
St. Dominic Savio High SchoolMathematics And Computer Science
Frequently Asked Questions about Michael Martin
What company does Michael Martin work for?
Michael Martin works for Automate It Inc
What is Michael Martin's role at the current company?
Michael Martin's current role is Chief Executive Officer at Automate IT Inc.
What schools did Michael Martin attend?
Michael Martin attended Indian Institute Of Management, Kozhikode, University Of Mumbai, St. Dominic Savio High School.
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