Michael Marx Email and Phone Number
As an experienced senior service delivery manager with many years of expertise in the financial services industry, I am particularly familiar with the topics of service management, ITIL incl. incident- & problemmanagement, SLA, service provider control and contract design in outsourcing. Equipped with commercial basics, I found my way into IT by conducting end user training courses for special applications. After several positions in 2nd level and onsite support I became a team leader there. After further positions in the Proposal Competence Centre, where I was responsible for the preparation of proposals within the scope of outsourcing projects, I ended up at the interface between service delivery management and operations. After working for several years as a Service Manager without customer contact, I then joined Service Delivery Management at the direct customer/service provider interface.During this time, I managed various projects and sub-projects that dealt with topics such as the introduction of new products, support models, tools and even entire nearshoring or offshoring activities.
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Vendor ManagerDeutsche Bank Feb 2024 - PresentFrankfurt/Rhein-MainTaking over the governance of hardware suppliers and service providers for technical operations in the area of cash/self services -
Property ManagerMichael Marx - Hausverwaltung Jul 1997 - PresentGinsheim-Gustavsburg, Hesse, GermanyProperty management, monitoring of house payments, preparation of budgets and annual financial statements, auditing and settlement of invoices, coordination of maintenance and repairs, obtaining offers, coordination of construction activities, regulation of employment relationships
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Professional Reorientation/RepositioningTransfer Company Of Atos Information Technology Gmbh, 10 K Transfer Gmbh Nov 2023 - Jan 2024Speyer, Rhineland-Palatinate, GermanyIn connection with a reorganisation accompanied by job relocations, I have voluntarily decided to leave Atos at short notice and join the transfer company on offer. I am open to new challenges and available at short notice.
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Lead Senior Service Delivery ManagerAtos Information Technology Gmbh Jan 2021 - Oct 2023Frankfurt Am Main, Hesse, GermanyResponsibility for global service delivery for a customer in the financial services sector with approx. 120,000 users including monitoring and controlling of service levels as well as incident, problem, escalation, continuous improvement and knowledge management. In addition, steering and controlling the delivery of services according to the agreed time and quality through global delivery under the leadership of a team of 2 service delivery managers as well as global and local service managers. Conducting regular customer meetings and coordinating customer requirements with internal departments are also part of the job, as is leading transformation projects. -
Senior Service Delivery ManagerAtos Information Technology Gmbh Jul 2013 - Dec 2020Frankfurt Am Main, Hesse, Germanyin addition: Take over the role of incident and problem manager, participation and delivery in the context of internal and external audits (especially MaRisk, SOC2 and Vendor Risk Management), preparation and execution of regular customer meetings in the context of governance, renegotiation of contract contents, execution of contract change management and subsequent implementation
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Service Delivery ManagerAtos Information Technology Gmbh Jul 2011 - Jun 2013Frankfurt Am Main, Hesse, GermanyResponsibility for service level and knowledge management, management/controlling of service delivery, continuous improvement of service quality, creation and maintenance of the service structure, controlling of service performance, calculation of cross-functional services costs in the context of RFPs, assessment of risks and derivation of mitigation measures, takeover of project or sub-project management for the introduction of new services or changes to existing services, preparation of regular reports on service performance, deputy head of department, team leader within the service delivery management for the Business Services area.
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Service Delivery ManagerSiemens Jan 2007 - Jun 2011Frankfurt Am Main, Hesse, GermanyHead of the Office of Continuous Improvement, deputy head of service delivery management, team leader Business Process Services & incident, problem, service request and service level management, steering/controlling of service delivery, responsibility for continuous improvement of service quality, preparation of regular reports on service performance to all stakeholders. -
Customer Service ManagerSinius Gmbh Oct 2004 - Dec 2006Frankfurt Am Main, Hesse, GermanyOperational service level manager, monitoring of all service providers involved in the contract, participation in service meetings, support of sales and proposal activities, ensuring the contractually agreed reporting data, initiation and participation in quality and productivity improvement measures, review of contract costs for the service and ensuring billing in accordance with the contract. -
Senior Consultant Sales SupportSinius Gmbh Mar 2003 - Sep 2004Frankfurt Am Main, Hesse, GermanyQualification of RFP documents, definition of service level agreements, preparation of proposals and operating cost calculations, proposal presentations to the customer, preparation of operating concepts and operating manuals, preparation and monitoring of project plans, project management, delivery of area-specific consulting services
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Teamlead 2Nd Level And Onsite SupportSinius Gmbh Aug 2000 - Feb 2003Frankfurt Am Main, Hesse, GermanyGroup leader for onsite support and 2nd level support, incident coordinator of a virtual support team, onsite IT support in the Credit Service Centre, trainer in IT trainings, delivery of customer-specific consulting services, quality manager for the onsite IT support area
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Application And Onsite SupporterDeutsche Bank Dec 1997 - Jul 2000Frankfurt Am Main, Hesse, Germany2nd level support of various applications, onsite user support, group management function for up to 15 employees, trainer for IT trainings, deputy in skills group coordination of all IT faults in the credit area, incident handler, onsite support in the Credit Service Centre, contact person for defined branches in the Mitte region, delivery of customer-specific consulting services
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Credit Decision Maker Private And Business ClientsDeutsche Bank Nov 1994 - Nov 1997Mainz, Rhineland-Palatinate, GermanyCarrying out credit checks, financial analyses, provision, management and valuation of collateral, preparation of credit votes and credit agreements with a credit competence of up to DM 250,000
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Reserve Pool Employee Private And Business ClientsDeutsche Bank Nov 1993 - Oct 1994Mainz-Bingen, Rhineland-Palatinate, GermanyAssignments in various branches of the Mainz main branch district in the event of short-term or planned absences of employees working there, counselling, service
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Person Doing Social Service In Lieu Of Military ServiceCaritasverband Trier E.V. Aug 1992 - Sep 1993Trier, Rhineland-Palatinate, GermanyEmployee in the mobile social service (meals on wheels, care for needy people).
Michael Marx Education Details
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Ihk MainzLong-Term Lending Business -
Deutsche Bank Ag NeuwiedBank Clerk
Frequently Asked Questions about Michael Marx
What company does Michael Marx work for?
Michael Marx works for Deutsche Bank
What is Michael Marx's role at the current company?
Michael Marx's current role is Keep up with the times and time won't pass you by.
What schools did Michael Marx attend?
Michael Marx attended Ihk Mainz, Deutsche Bank Ag Neuwied.
Who are Michael Marx's colleagues?
Michael Marx's colleagues are Ashita Sharma, Lakshmi Choudhary, Rishabh Singhal, Aakashkumar Gupta, Peter Bekesi, Elisa Magallanes, Ramalingam Sadasivan.
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Michael Marx
Cologne -
Michael Marx
Senior Lecturer For International Health Bei Institute Of Public Health - University Of HeidelbergFrankfurt Rhine-Main Metropolitan Area -
2vittoria.com, cervelo.com -
1she.net -
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