Michael Massard Email & Phone Number

Create and resolve support tickets for +1400 locations, +20,000 staff, and +100,000 devices via email, Five9, and ServiceNow.First responder for Network integrity on L1-L3.Provided support for VOIP ATAs and POTS lines for phones/building alarms.Configure and maintain Meraki Firewall, Access points, and Switches.Configuration of IP, VLAN, DHCP, and DNS settings for locations.Manage user accounts/devices in Active Directory and internal applications.Configure, maintain… Show more Create and resolve support tickets for +1400 locations, +20,000 staff, and +100,000 devices via email, Five9, and ServiceNow.First responder for Network integrity on L1-L3.Provided support for VOIP ATAs and POTS lines for phones/building alarms.Configure and maintain Meraki Firewall, Access points, and Switches.Configuration of IP, VLAN, DHCP, and DNS settings for locations.Manage user accounts/devices in Active Directory and internal applications.Configure, maintain, and troubleshoot Office 365 applications.Manage user iPads via Airwatch and Intune.Build and maintain relationship between site and vendor as necessary.Assisted with multiple major hardware upgrade projects. Show less

Brighton, Michigan, United States

Respond and resolve IT support requests via ConnectWise.Add/remove Active Directory accounts for customers employees.Configure Drive, folder, and file access for customer accounts.Performed onsite firewall installation and remote management integration.Monitored email and phone request queue.Manage user accounts in Active Directory, Office 365, and Exchange.

Traverse City, Michigan, United States

Large scale nurse call installation and validation (50+ facilities, 200-500+ occupants).Installation and verification of IP managed Remote Receivers.Designed, installed, and configured access control system for a large scale senior living facility (+350 occupants).Onsite customer service and support lead.Access control SME.

Saginaw, Michigan, United States