Michael Mateo Email & Phone Number

Manage projects within requirements set for each individual client and closely monitor results and modify as necessaryUp-sell additional products and services whenever possibleWork closely with team members to contribute and exchange lessons learned and key implications Establish positive client relationships to help resolve questions in the areas of system configuration and setup, product functionality and act as the primary liaison between ADP and clientsFacilitate 101 client presentations to provide a deeper dive as well as abreast of current trends within the industryProvide client feedback to internal cross-functional teams on how to improve client experience

Princeton, New Jersey

Prospected and expanded customer base by understanding customer needs and seek out solutions within company’s portfolioConducted regular reviews of accounts and usage trends to better strategically up-sell premium products and servicesGathered market information to ensure that offers and proposals remain competitive Consistently developed and nurtured relationships with key accounts Identified business trends, forecast demands and prepare annual sales budgetAttended ALK’s annual Technology Summit and other relevant conferences

Piscataway, New Jersey

Responsible for the entire sale from prospecting to closing by identifying prospect, making preliminary contact with customers and introducing the productDemonstrated software live for potential customers to gain interestsRetained current business by collectively collaborating with clients to ensure all needs are met on a short-term level as well as long term solutionsConsistently exceeded monthly sales goals set by management while leading and motivating sales team to increase profitabilityReviewed operational records and reports to forecast upcoming salesExpanded affiliate relationships with partners to leverage resources to constantly improve the product, sales materials and presentationsRepresented company at trade association meetings and trade shows to promote products as well as staying up to date on trends within the industry

Provided business financial products and services while managing portfolio of Small Business clientsIdentified and addressed cross-sell opportunities to consistently grow revenueSought out prospective business clients to develop new business and to retain existing businessConsistently achieved quarterly goals while receiving the golden standard in customer serviceActively participated in training to remain current with business trends as well as product offerings

Various Locations Within Ny/Nj

Past locations: Manhasset (NY) Westbury (NY), Hazlet (NJ) and Woodbridge (NJ)Provided expert product and service selection advice that meets each individual customer’s needsMet and exceeded all customer service and performance minimum standardsAchieved daily/monthly/quarterly sales objectives setActively maintained customers by providing updated product and promotion information via phone call and/or mailingsRecognized as a member of the Winners’ Circle 2006