● Manage project budgets and track project costs, and report on project financial performance and time using Tempo in Jira. ● Develop detailed project plans, defining scope, timelines, resources, and budget requirements. ● Oversee the implementation of projects, ensuring milestones are met and risks are mitigatedStakeholder Management: Serve as the main point of contact between clients, vendors, and internal teams. ● Facilitate regular communication, status updates, and meetings to ensure transparency and alignment.● Team Leadership: Lead a diverse team of developers, designers, and analysts. Foster a collaborative environment that encourages innovation and problem-solving while ensuring effective resource allocation.● Manage project budgets and track project costs, and report on project financial performance and time using Tempo in Jira.● Reporting & Documentation: Provide regular reports and presentations to senior management and clients, documenting key project milestones, changes, and outcomes. Develop and maintain project documentation, including project charters, project plans, and project status reports, using Confluence.

● Develop and maintain project plans, including scope, goals, timelines, and required resources, within Jira, Confluence, and Advanced Roadmap.● Establish project management tools and processes, and define roles and responsibilities for project team members for each sprint.● Execute Marketing / Crypto and People Projects using Agile methodologies, track progress, and report on project status using Jira and eazyBI (Automated eazyBI reporting).● Monitor project progress and manage risks and issues, document changes, and provide regular updates to stakeholders.● Complete Marketing / Crypto and People projects, including delivering project outcomes, conducting project reviews, and documenting lessons learned (Retrospective) in Confluence.● Develop and lead the project for the People team to establish frameworks for all 1000+ employees, aiming to promote consistency and improve the community management framework within our business by implementing best practices and creating a structured and standardized approach to community management.● Manage project budgets and track project costs, and report on project financial performance and time using Tempo in Jira.● Develop and maintain project documentation, including project charters, project plans, and project status reports, using Confluence.● Collaborate with stakeholders, including internal teams, external developers (Betegy), and clients, to ensure successful project outcomes.● Continuously improve project management processes and tools, provide training, support, and documentation to project team members, and ensure the PMO operates at a consistent level

● Manages and takes accountability for leading the team responsible for designing, developing, troubleshooting, and debugging software, applications, and tools as a Development Manager for 1Office Group, a global leader in accounting, tax preparation, bookkeeping, and payroll solutions.● Empowers customers by overseeing the creation of encrypted and automated IT solutions that enhance performance while streamlining administrative tasks for employees.● Coordinates cross-functionally with geographically dispersed teams, spearheads and facilitates IT systems and processes, and continuously seeks opportunities for improvement.● Enhances brand visibility and engagement by successfully rebranding 1Office and managing a global suite of 7 websites.● Facilitates communication by developing software solutions through APIs and collaborating with 3rd parties, such as the Estonian government, to build and develop their e-Residency company formation portal.● Plans, executes, and delivers product releases, while actively participating in product backlog and sprint planning.● Oversees the UAT for all business processes and software bugs.● Ensures that all 1Office development projects are well-documented and aligned with the organization's objectives.● Manages fully automated builds, including the Know Your Customer (KYC) system, which securely uploads and sends all required information to a trusted 3rd party software (Score and basisID) through encrypted emails.

● Maintained accountability for overseeing the redesign of global web projects, including the company’s global suite of 7 websites – and a fully integrated web shop for 7 countries and bank accounts. ● Spearheaded and facilitated new process flows for all website elements and content.● Improved brand visibility and engagement by completely managing the rebrand of 1Office; and created the CVI compliance manual for the company.● Managed relationships with key internal and external stakeholders as a main point of contact and SME; and leveraged problem solving ability to address and resolve IT-related issues, as they arose. ● Enhanced business processes for the new GDPR changes.● Empowered customers by conducting training and giving presentations on new business developments.● Partnered with our attorneys to process the new automated development for the KYC (Know your customer).

● Maintained accountability for managing the implementation of oil trades software, while serving as a Senior Project Manager for Esesti Energia, the world’s largest oil shale to energy company. ● Liaised with Eesti Energia stakeholders as the main point of contact to assess their requirements while reporting to senior leadership to document progress. ● Coordinated with cross-functional teams throughout each stage of the project lifecycle. ● Ensured all projects and tasks were executed consistently on time, budget, and scope.

● Oversaw and led large, complex technical web-based projects, including CRM, PDM, intranet, and extranet-based projects, while serving as a Senior Project Manager for Modera, a modular platform that enables vehicle distributors to distribute vehicles on the market.● Maintained responsibility for managing the full lifecycle of projects from requirements gathering to quality assurance and successful delivery for several major accounts including Nissan Nordic Group Europe, KIA, G4S, & Jamiroquai.com.● Developed the sales proposals (RFP) for Nissan’s new potential projects; and leveraged negotiation skills to educate Nissan stakeholders on the value of our services.● Spearheaded Modera’s internal employee training; and wrote detailed manuals for Nissan’s internal training which included voice over and background music, while serving as a main point of contact for the car giant.● Performed weekly sprints and demo meetings to raise Jira tasks for a team of developers. ● Coordinated with cross-functional teams to bring each project in on time and budget with significant input from user experience and creative teams. ● Garnered tremendous achievements during this tenure, including leading the Dealer VI project, which involved the design and delivery of a new Nissan dealer website to its Nordic and Baltic markets, consisting of 150+ websites in 7 languages.

● Opted to move from the UK to Tallinn in the summer of 2012, where I took the opportunity to spend a year with my new-born child; and during this time, I took some freelance web design jobs on the side.

● Recruited to join the project as part of the recovery team tasked with addressing all of the open issues with its internal implementation of SAP which was beginning to run out of control.● Granted full access as a part of this team to SAP as a super user with the responsibility of carrying out testing of end-to-end processes.● Created and executed key functional test scenarios related to sales ordering, procurement, expenses, delivery, and shipping (due to different business needs, testing was performed against a number of SAP clients).● Assumed the responsibility of spearheading and resolving significant issues with the system, including defining appropriate authorisations for the department and setting the standards for all finance forms.● Reviewed and corrected all product materials within both production and test clients and assisted with the creation of suitable upload files.● Worked with all layers within both our business and with the SAP consultancy responsible for the Fast Start implementation. ● Empowered employees and line managers by delivering hands-on training complete with documentation.● Improved efficiency by creating a data link between SAP and handheld mobile devices; and supported the full SAP lifecycle by designing and implementing additional project processes.

● Maintained responsibility for the daily management of all SOP processes and functions, while serving as a Sales Order Processing Consultant for Zetes, a leader in value-added solutions and services for the automatic identification of goods – and people. ● Managed the invoicing/billing and procurement functions of large multi-million dollar project-based orders.● Augmented the decisional process by participating in meetings with key accounts/suppliers to discuss the progress of each project.● Liaised externally with suppliers and technical teams throughout; and communicated internally with sales managers to discuss the progress of significant orders.● Controlled costs by negotiating with suppliers to get the best price for hardware, while pinpointing and identifying opportunities with suppliers as they arose.● Managed deal registrations and price exception deals from sales teams; and updated special deal registrations.● Utilized Exact, a precursor to SAP, to ensure sales order delivery dates were regularly updated; and reviewed the backlog for accuracy.● Managed stock audits and ensured credit notes were processed promptly and accurately; and ensured inhouse PO’s were authorized per company policy prior to processing.● Empowered new and existing staff by training them on the sales order processing function – and processes.

● Managed issues in the STAR operating system which were transferred from the European Support Centre & Licensing Department, while serving as a Special Projects & Sales Accounting Consultant for CA Technologies, a leader in B2B solutions for DevOps, Agile, and computer security software development.● Determined the root cause by investigating contractual problems; and conducted rigorous research before providing feedback to ensure the client's STAR issues were resolved.● Monitored and tracked sales issue queues per the greatest priority.● Interacted with the US development team; and Ensured contract databases were up to date in coordination with other teams and departments.● Ensured the TOPS operating system was ready for the implementation of new releases & associated software.● Maintained TOPS security access and applications database for both mainframe and PC environments.● Improved team morale and synergy by conducting training classes for new starters while remaining available for ongoing training, support, and encouragement. ● Maintained accountability for controlling the Master Key Audit to compile and maintain knowledge of all open Master Keys – and for completing the Master Key Audit Process quarterly. ● Oversaw the daily activities of the MKA Audit function, which entailed signing off on MKA Audit Letters before being dispatched to customers.

● Maintained accountability for handling a high volume of technical customer requests to provide support for various products or product lines, while serving as a Technical Support Engineer for CA Technologies.● Empowered customers/end-users by researching and resolving all functionality and usability related issues; and identified and escalated complex or high impact issues to senior staff for resolution.● Demonstrated functionality and effectiveness to clients while promoting the use of customer self-support tools.● Prioritized assigned workloads and backlogs, while troubleshooting each step to recreate minor customer issues on approved test systems.● Understood and documented complex product questions, while determining the appropriate process to progress the issue to resolution.● Maintained robust knowledge of support policies, procedures and systems; and determined the appropriate actions to take per the SOP.● Utilized call tracking and other CA technical support systems, and documented customers interactions and other processes accurately. ● Spearheaded and identified fixes at the root of each customer’s problem(s); and communicated with customers to resolve their questions or concerns. ● Improved the customer experience further by updating existing knowledge documentation to create quality knowledge base documents.

- Generating license keys to CA customers using 30 Licence Generators before checking contracts and sending the license keys - Responsible for managing relationships with major customers including MOD, NASA, Maclaren F1 and British Airways- Liaising directly with members of the sales and sales accounting teams to update contracts and sales as required- Successfully resolving any problems or concerns clients experience in relation to licensing via face to face meetings and working on a hotline telephone system - Working in close conjunction with members of the Level I Technical Support Team to provide technical and license support- Achieving nomination as CA Star on two occasions in recognition of superior contribution to the company- Receiving a pay bonus as a result of positive customer feedbackTraveling to the head office in USA to learn new software before returning to the UK to deliver subsequent training to the UK license team