Michael Matras Email & Phone Number

Edmonton, Ab, Ca

- Acting Service Manager until permanent manager was put in place.- Trained and focused on staff retention in light of previous manager's departure.- Implemented processes in areas requiring improvement.

- Oversaw two parts departments and two service departments with a focus on increasing sales volume and customer retention.- Evaluated, trained and repositioned staff to provide the highest quality of service for customers and employees.- Increased fixed operations staff from twenty-one in 2011 to thirty-one in 2014 to meet volume demands and retaining a higher percentage of net income for all departments.- Implemented processes to ensure consistency in customer experience and control expenses.- Interacted with customers on a daily basis to receive feedback on their experience.- Worked with both shop foremen to ensure required shop tools and issues were resolved.- Consulted with technicians on vehicles returning for addition repair attempts.

- Oversaw the service advisors, technicians and dispatch of repair orders.- Assisted customers brining their vehicles for service.- Strong focus on sales and customer retention indicated by profit and manufacturer CSI exceeding targets not previously achieved.- Assisted advisors in dealing with customer conflict to find a mutual resolution.

- Oversaw a parts department with three employees.- Implemented processes to ensure maximum efficiency with minimum staff.- All duties related to inventory management.

- Inspected and repaired various makes and models of vehicles for the Pre-owned Sales department. - Worked with General Manager to evaluate and prioritize vehicles and recommended repairs.

- Performed maintenance and repairs to customer vehicles. - Diagnosed customer driveability and electrical concerns.

- Performed maintenance and repairs to customer vehicles. - Diagnosed customer driveability and electrical concerns.