Principal QA role, involving delivering a wide range of QA leadership and management solutions from project test management, through QA practice building, Digital transformation and implementing testing as part of Agile software delivery in the QA space across different business sectors. Managed the implementation of Automation Testing and worked with Senior Business Stakeholders and IT leadership to ensure Quality outcomes for their business. Developed and mentoring teams of QAs.Client Engagements• Intellihub - Program Test Mgr – Quality Assessment of existing S4 Hana SAP ERP Testing Program followed by a replanning the remaining testing activities to meet established critical deadlines.• SBS Bank - Principal Consultant – Developed and prepared an operation plan to build an in-house testing team in the SBS Bank IT department.• One NZ - Test Lead – Led the test teams for the online and Mobile BAU testing functions across multiple product deployments including the Vodafone to One NZ rebranding and move the teams to an automation first approach to testing.• Contact Energy - Program Test Mgr – Provided the planning leadership and overall test management for Contact Energy’s S4 Hana SAP ERP upgrade, including a custom development parallel stream provided by a 3rd party vendor (SAP).• Internet NZ - Principal Consultant – Provided Test Leadership consultancy for their in house developed CRM/ERP upgrade Project.• Powerco - Senior Test Mgr – Provided the Planning and Test Management of Powerco’s SAP S4 Hana2020 ERP and BlueWorx upgrade project.• Partners Life - Principal Consultant – Planned and Managed the End to End testing (System Test through to UAT) of the COM FAPO Insurance Project. Provided the technical and interview skill to enable them to hire their own Test Manager as the start of their own in house testing function.• Watercare - Test Leader – Provided Test Leadership and mentoring for the TTC Testers onsite working in Watercare software scrum teams.

Managed the QA Professional Services team (12-30 staff, some offshore) at Fiserv Auckland in delivering the world leading Mobiliti mobile banking solution to Fiserv clients. Ensured that the process and practices of the teams were fit for purpose and constantly improved to meet client needs and exceed their quality expectations. Defined and implemented a cross department Quality Process and continuous improvement regime based on these processes; set up and implemented an automated testing strategy for testing of mobile web within PS. Developed and built a new Usability Testing functional team for a new Architect product, building the team from scratch in both resource and processes and methodologies. Responsibilities• Quality Process Improvement in the Professional Services Department.• Developed and implemented a cohesive QA Strategy for delivery of Professional Services Projects.• Introduced and developed automation to the QA process.• Integrate Offshore QA teams into the local QA team.• Developing key test metrics to identify early issues that would go on to affect quality.• Root Cause Analysis by identification and remediation of quality failures.• Motivation and engagement of the QA team.• Upskilling the QA practice by identification and implementation of training for the QA team.• Upskilling the HR recruitment of QA’s by collaborating with the HR team to assist them in understanding and identifying great QA candidates.• Senior Stakeholder engagement by providing expertise, advice and to the wider Professional Services leadership and representation up to VP and SVP levels within Fiserv.• Tools selection and enhancement, identifying and implementing new in-house tools to assist in ensuring a Quality Project delivery.

Telecom NZ (Spark)Managed and led the Siebel CRM UAT Test team, on a large program of work and successfully implemented the first phase of a new Siebel CRM solution to replace the various customer management applications that are in place across the company. Managed the User Acceptance Test team, working closely with the business to ensure that the solution that the project delivered would meet the business needs and conform to agreed specifications. This role required building of confidence within the business stakeholders and developing testing skills in the business representatives taking part.Responsibilities• Preparation and management of test approaches and plans to meet exacting timelines.• Provided a trusted central point of contact for all UAT testing activities and be able to represent the combined testing team to the business sponsors.• Review of test deliverable from vendors and offshore partners.• Planning and management of UAT Resources.• Risks and Issues management of items affecting the project and programme testing effort.• Driving the defect management and resolution, ensuring that the issues which impact the final business solution get priority.• Solutions and impact analyst to the project teams for potential changes in scope.• Training of the wider testing team, as part of rolling out a companywide operating model for IT.• Negotiating resolution paths for defects and issues which allow the project to maintain its tight deadline but the business users to ultimately receive the functionality that they need to perform their roles.• Working with the Business sponsors to get agreement on the project sign off based on the test results, for UAT and prior test phases.

I worked initially as a Senior Operations Analyst and was then promoted to Manager. I worked closely with the IT management teams to prepare and maintain current headcount positions and budgetary forecasts. I was responsible for ensuring that a 550-strong, £70m department was within budget with the correct type of resources.

Initially jointed as a Tester and subsequently propmoted to Senior Tester then into the TCoE Team setting up and working in the Test Centre of Excellence Team in the Livingston office to improve the quality and reliability of the testing performed by the . Responsibility of the daily and strategic administration of the test management tool - Quality Centre

Joint as a system tester working on the online student loans web portal allowing students in England and Wales to apply and track their student loan application and status.

Developed advanced network management control applications to control leading edge hardware on end-to-end networks. Provided direct issue diagnosis and resolution of mission critical problems for key customers. This was achieved both remotely and at customer sites throughout Europe. Gathered, developed and implemented customer centric solution within demanding time scales where solutions were delivered on time and even ahead of schedule. Maintained existing code base and resolved defects for multiple product. Created the design documents, test plans and improved C/C++ experience. Exercised project planning, team working, time management and resource management skills. Successfully planned and completed the user acceptance testing for a $4M project.