Michael Matta Email and Phone Number

Effectively managed and supported a range of GxP-compliant systems, guaranteeing their stableoperation and compliance with business and regulatory requirements.Proficiently managed and administered the Veeva platform, overseeing critical components such asRIM, eTMF, and Quality modules - including implementation, CSV, Change Control, testing, externalvendor oversight, and user management and other support activities.Led the development, implementation, training, and oversight of GxP-compliant Computer SystemsValidation and Support processes. These initiatives fostered seamless collaboration across multipledepartments and external vendors, optimizing overall efficiency of computerized systems adoption,usage, maintenance, and support at Mersana.Worked cross-functionally with Business stakeholders to draft system-specific Standard OperatingProcedures to ensure system usage and maintenance was completed in a compliant manner.Collaborated closely with external vendors throughout the entire system implementation process,from vendor selection to ongoing support. These partnerships ensured optimal business utilizationand success of the systems upon release.In partnership with Quality and functional Business stakeholders; demonstrated expertise indrafting meticulous Computer Systems Validation documentation in adhering to applicable GxPregulations.

Consulted across multiple projects working with global companies within the Life Sciences industry Acted as an IT Quality Analyst and Business Analyst on multiple projects Assisted in developing business processes to be utilized cross-departmentally to ensure compliance with industry regulations Crafted user training materials in order to train business stakeholders on new processes to ensure System Validation processes were harmonized across all necessary departments. Collaborated with multiple stakeholders to perform requirements-gathering and user story creation for new systems which were used to streamline data analysis processes across multiple departments. Performed Risk Assessments for new systems to be implemented in order to determine and mitigate risks in adhering to industry regulations. Perform Requirements Gathering in collaboration with business stakeholders for new system implementations. Lead Computer Systems Validation activities including creating, maintaining, and executing relevant CSV documentation and corresponding testing such as User Acceptance Testing for new system implementations and system changes. Support outside vendors to ensure adherence to internal Computer Systems Validation processes and company standards during new system implementations.

Provided remote and in-person support for VR Equipment and Software to external customers andinternal employees.Administered and assisted with company-wide Office-365 migration from G-Suite.Managed and facilitated Office-365 administration and computer hardware support in coordinationwith company’s MSP.Collaborated in design and implementation of various business processes requested by ManagementTeam including, but not limited to, Patient Journey, Customer Journey, and New SystemImplementations.Perform Requirements Gathering in collaboration with business stakeholders for new systemimplementations.Provided Management team with business and data analytic reports utilizing Salesforce Reports.Assisted with Salesforce Administration including, but not limited to, creating new users, setting upapp integrations, implementing user requests pertaining to Fields and Page Layouts.Assisted Compliance and Security team with drafting of SOP’s in regard to IT equipment and systemusage and administration.Managing of licenses for all software and systems used across the organization

• Provided overall support to the IT help desk by responding to tickets submitted by end users in atimely and effective manner.• Aided in provided basic end user training for primary office automation and critical office applications.• Monitored server data, managed users’ space allocation and accounts, and created projectdirectories.

• Assisted in support to the IT help desk by responding to phone calls and emails submitted by endusers in a timely and effective manner.• Provided help and knowledge to the user community about technical IT issues.• Monitored and verified inventory database entries using Microsoft Access.• Imaging of new user computers and assisting in providing IT-related training to new users.

• Imaging of computers being deployed to clients.• Contacting vendors for support when necessary.• Assisted in troubleshooting and replacing hardware components of client machines.• Aided in providing support/troubleshooting for client computers when necessary.

• Provided overall support to the IT help desk by responding to tickets submitted by end users in atimely and effective manner.• Aided in provided basic end user training for primary office automation and critical office applications.• Monitored server data, managed users’ space allocation and accounts, and created projectdirectories.• Assisted with the implementation of AutoCAD 2015 software to all user machines across all officelocations.