Lead and facilitate application-related projects such as updating and/or upgrading existing application infrastructure.Create and/or design architectural documentation and network diagrams for upcoming application implementation.Facilitate technical meetings to discuss project-related details.Design and implement network diagrams including users, VPNs, F5 VIPs, SaaS applications, on-premises/off-site hosted applications, web/app servers, database servers, FW rule access direction via ports/protocols, and network segmentation, all within the proper network zone.Process and validate firewall rule requests.Work directly with project managers, business analysts, database managers, application managers, application architects, enterprise architects, app/web developers, database developers, and other technical team members.Consult vendors and State of Michigan departments on infrastructure aspects of IT application projects, providing input on cost, capacity needs for networking devicesSubmit requests for infrastructure equipment such as servers, NAS, firewalls, and more via ASR/ISR.Serve as a technical resource, providing professional technical expertise.Document and resolve issues.Provide input and reports on technical, policy, and process through research.Gather, organize, and track requirements and issues related to IT solutions.Revise and validate technical designs, specifications, and diagrams.Document application controls needed to meet security standards.Assist in implementation planning and implementation for IT solutions.Revise and validate project management documents, applying DTMB Project Management Methodology and Solutions Engineering Methodology to IT solutions.Follow up on assigned action items, gathering status from action item owners as directed.Create, submit, track, and escalate IT service requests as necessary to meet team goals and timelines.Propose/analyze alternative approaches and make recommendations for process improvements.

- Configure, maintain, and deploy Servers, Firewalls, Routers, Switches, PC's and NAS's- Perform daily Cybersecurity tasks related to Firewalls, IDS/IPS, anti-virus, anti-malware, email spam filtering and more; Avast Anti-Virus, Malwarebytes, Sentinel, AppRiver- Configure, maintain, and deploy Domain Controllers and Active Directories - Maintain clients in Microsoft Azure and office 365 admin- Conduct on-site and remote support for over 150 clients- Perform MSP360 and IntelleSYNC monthly backup reviews- Monitor and maintain all things integration - Create and maintain documentation, topologies, device policies and more; ITGlue, ConnectWise, Nilear MTX, 1Password, NinjaRMM- Provide on-call support

- Independently provide on-site IT Analyst support for two Autokiniton plant locations located in Belleville, MI- Diagnosing and/or resolving problems in response to customer reported incidents via trouble tickets: escalating problems as appropriate.- Manage the movement and installation of IT equipment to assure coordination of IT support and customer service.- Configure devices and software applications following established procedures.- Submit recommendations to improve the efficient use of the system and responding to special requests for system data.- Provide account management support, client connectivity support and client application support for various devices.- Provide support for applications and systems developed by vendors through troubleshooting with internal teams and external vendors- Work closely with Application Support as well as other internal IT teams to troubleshoot various applications and system issues- Communicate with internal customers to resolve system issues- Maintain functions and technical knowledge of system applications - Member of the Local Cybersecurity Team for both of my Plants - On-Call 24/7 in case of IT emergencies - Consistently working with Management on IT related issues as well as IT related Projects - Provide hands-on Hardware and Software support for entire manufacturing plants which includes but not limited to: Monitors, PC's, Security Cameras, Badge Systems, Overhead Systems, Desk Phones, Hand Scanners, Printers, Switches, Routers, UPS, and more.- Monitor and inventory all company assets via databases I have created- Monitor and troubleshoot Networking issues related but not limited to Cabling, Switches, and Routers - Maintain IDF and MDF Cabinets- Order and inventory IT equipment as needed- Image and re-Image PC's- Consistently upgrade all IT related equipment to newest version within our budget- Windows based environment

• Provided IT support for several hospitals located in Nevada.• Took approximately 350 customer calls a week with a high first tier resolve rate as well as high customersatisfaction• Created thousands of high accuracy tickets• Routed second-tier issues to proper departments including; Microsoft Support , Linux, SOC teams,Desktop Support, Lab Information teams, and more• Created dozens of company wide network outage master tickets while routing and informing theappropriate teams and management• Conducted Network Outage assessment including rating level of ticket based on severity and sendingout company-wide notifications• Active directory related issues including missing attributes or account expiration and terminations• Registering new employees accounts via AD• Conducting account terminations• Accessing computer access requests and informing users on information related• Device registration for personal devices to access company applications• VPN troubleshooting including; authentication issues and connectivity issues• Citrix troubleshooting including; authentic issues, connectivity issues, hung sessions• Epic troubleshooting including; authentication issues, hung session's, patient information relatedissues, function issues• Account unlocks and password resets• Printer mapping• Printer hardware troubleshooting• General printer troubleshooting• General email troubleshooting such as users not receiving emails or profile duplication• General PC issues including hardware failure and/or software related problems• Server related issues• lost or deleted files and folder retrieval• Increase in data storage for network drives and severs• Network drive re mapping and network drive access related problems• Phones issues both physical and virtual• Medical equipment issues such as MRI, bed side monitoring, computers on wheeles, and more• General application issues

• Assisted Instructors with lab projects on courses related to secuirty, hardware, and networkcertifications

Honorably and Medically Discharged for Service-Related Injury