• Collaborate with Business Development, Engineering, Global Technical Service, IT, and Planning teams to implement complete kit management (CKM) initiatives globally. • Driving operational enhancements within the Global Spares & Service business unit, with the goal to scale a new service offering to support an $80M CKM business by 2025.• Identify, assess, and test Mindbreeze enterprise search software for integration into ASM's operations. • Developed and implemented a structured phase gate process for onboarding new CKMprograms.• Successfully launched internal and external documentation portals, enabling easyaccess to equipment documentation for ASM customers and field service teams.

• Collaborated with key customers to understand their technology needs, aligning ACM's solutions and sales strategies accordingly. • Communicated ACM’s wafer-level packaging product roadmaps and capabilities to existing and potential customers, focusing on FEOL & BEOL single wafer wet clean, photoresist strip, & electrochemical plating (ECP) for damascene and TSV processes.• Managed a team responsible for demonstrating and introducing new technologies at customers' R&D sites, facilitating demos, on-site evaluations, and new tool qualifications.

• Successfully owned and operated a retail flag store with annual sales revenue exceeding $600,000.• Managed all aspects of the business, including sales, materials procurement, accounts receivable, accounts payable, employee management, accounting, payroll, and customer service.

• Owned the development and execution of the overall program plan. Responsible for identifying and causing all the Product Development and Release program deliverables to be completed on time and within budget according to the product vision. Accountable for the overall result of the program.• Mentored cross-functional teams through the Lam Research PDR process, successfully launching ALD Carbide and Nitride products. • Facilitated phase gate entry/ risk management reviews for executive approval to release funds and initiate work in the next phase. • Managed the program so that team members met their commitments. Defined clear accountabilities and measurable deliverables. Drove program to uncover risks early in the program schedule.• Led cross-functional weekly program meetings, proactively addressing schedule and operational risks with engineering, supply chain, manufacturing, and leadership teams.• Liaison to pilot manufacturing and procurement organizations. Removed roadblocks to ensure achievement of programmatic milestones in both internal program and pilot manufacturing build schedules. • Tracked materials for critical projects, ensuring material will meet timeline and cost targets set by Product Management.

• Responsible for all PECVD business with Intel. Accountable for profitability, customer satisfaction, sales performance, and commercial relations.• Managed all aspects of customer support including process and product development, technical support, commercial negotiation, quality assurance, configuration control & logistics.• Identified and capitalized on performance enhancements, upgrades, and conversion opportunities.• Successfully managed cross-functional teams in fast-paced, goal-oriented environments. • Collected, analyzed, and presented data to management and corporate customers.

• Supported sales organization by defining site-specific performance enhancements, upgrades, and conversion opportunities.• Acted as a liaison between the PECVD business unit, account team, and customer, facilitating key initiatives.• Managed system installations and conducted design package reviews with customers and trades. • Facilitated commercial working group meetings for respective process technologies.• Ensured accurate configuration management and bill of materials control.• Hosted monthly quality meetings with internal and external Senior Managers to review key quality indicators.

• Oversaw service operations for strategic account sites, managing a diverse workforce and generating over $6.5M/year in service revenue. • Directed daily activities for a staff of five supervisors and fifty-five service engineers.• Ensured timely and accurate reporting of work through the technical reporting system (SAP).• Consistently achieved excellent financial results while maintaining overall responsibility for departmental profit and loss. • Recruited, trained, and appraised the performance of subordinates, fostering a high-performing team.