Aftermarket Quality Manager
CurrentHartzell Quality Assurance management liaison with aircraft OEM and other customers regarding field quality issues. Perform detailed Root Cause and Corrective Action analysis of OEM and other external customer issues. Manage development and implementation of solutions while working closely with other Hartzell departments, including Engineering, Product Support, Production, Purchasing, and OEM Sales. Drive new processes, and well as revise existing Production and QA procedures to address aftermarket issues in compliance with both company goals and FAA requirements, while reducing warranty, and increasing product reliability and customer satisfaction.