Practice Manager
Current● Established and agreed contracts with Belfast Health and Social Care Trust and HSE Sligo & Donegal for the delivery of Autism intervention and diagnostic services, adult and minors. ● Drafted, produced and submitted all business tenders and proposals to stakeholders. ● Management of all aspects of these contracts and their delivery, including weekly and monthly feedback to heads of service to ensure all targets & KPIs are met and exceeded. ● Management of all financial aspects of the business, including but not exclusive to all payroll, purchasing, invoicing and billing. This includes document collation, evidencing paper trail of transactions and the key record keeping of all financial information. ● All software and IT systems, researched purchased and implemented by myself. This includes, but not exclusive to, financial software to aid in electronic E-Billing, security software to adhere to patient confidentiality regulations, electronic booking software, shared cloud storage and workflow software. ● Responsibility for all business development, advertising and design decisions. ● Compliance checking on all staff and business documentation in adherence to both law and any contractual requirements. ● Management of all staff and patients associated with the clinic. First point of contact for all queries/issues/complaints or any matters to do with the business. ● Responsible for interviewing and vetting all new members of staff and their subsequent integration into the business. ● Manage a diverse team of twenty plus individuals. ● Created all policy documents for the business, including but not exclusive to; complaint policies, associate contracts and responsibilities, privacy policy, disciplinary procedures, workplace policies and employee code of conduct.