Michael Mcaloon Email & Phone Number

Dallas/Fort Worth Area

Provided expert knowledge of telecommunications installations, associated testing, processes and analysis in support of Anritsu’s customers, sales and support teams. Responded when first-line product support failed to isolate problems in malfunctioning equipment or software. Addressed complaints from customers requiring formal responses, root cause analysis and preventive/corrective actions.Acted as a post sales liaison between customers and factory. Provided timely support to customers… Show more Provided expert knowledge of telecommunications installations, associated testing, processes and analysis in support of Anritsu’s customers, sales and support teams. Responded when first-line product support failed to isolate problems in malfunctioning equipment or software. Addressed complaints from customers requiring formal responses, root cause analysis and preventive/corrective actions.Acted as a post sales liaison between customers and factory. Provided timely support to customers in North and South America. Followed up resolutions which included changes and enhancements to product functionality, design and documentation. Participated in teams or projects designed to improve customer satisfaction and product reliability. Exercised judgment on critical issues and communicated with management.Act as a post sales liaison between customers and factory. Provide timely support to customers in North and South America. Follow-up resolutions which may include changes and enhancements to product functionality, design and documentation. Participate in teams or projects designed to improve customer satisfaction and product reliability. Exercise judgment on critical issues and communicating with management. Show less

Kirkland, Wa

Provided site supervision of path alignment, equipment installation, and site optimization for new site construction, conducting inspections and monitoring performance and alarm conditions. Provided expert knowledge of radio systems, serving as a key contributor to the reliability and availability of the national Microwave Backhaul. Resolved difficult microwave-related outages, reviewing all related trouble tickets to assure complete resolution.Created LinkWatch, a tool which displayed… Show more Provided site supervision of path alignment, equipment installation, and site optimization for new site construction, conducting inspections and monitoring performance and alarm conditions. Provided expert knowledge of radio systems, serving as a key contributor to the reliability and availability of the national Microwave Backhaul. Resolved difficult microwave-related outages, reviewing all related trouble tickets to assure complete resolution.Created LinkWatch, a tool which displayed logical network diagrams for each market and populated them with the real time state of each site and backhaul element (up/down state, bandwidth utilization, packet loss, path alignment, and current topology). LinkWatch allowed Network Operations Center to instantly identify the source of network outages and weather-related damage, allowing for more effective recovery operations.Developed and maintained applications for automated Microwave, T1, DS3 utilization and parametric data collection used in historical performance monitoring over time. This allowed the identification of deteriorating performance and prevented outages before they occurred. During outages, responded to all NOC call-outs, and provided Tier II and Tier III microwave support and contacted the appropriate field personnel to resolve system failures Show less

Monroe, Wa

Designed cabinetry and millwork packages for clients, planning and managing construction and installation projects. Managed all shop operations and installation crews, including receivables, payables, and payroll, etc.

Redmond, Wa

Developed applications that automated system-level testing in the production of Base Stations and Remote Units. Wrote test code that automated the software revision verification, application code load, Base / RU configuration / RF synchronization, and call processing / HSD testing, as well as data collection and failure documentation. Designed, built, and maintained test platforms for production system-level testing. Platforms included RF connectivity, High-Speed Data testing, and Bulk… Show more Developed applications that automated system-level testing in the production of Base Stations and Remote Units. Wrote test code that automated the software revision verification, application code load, Base / RU configuration / RF synchronization, and call processing / HSD testing, as well as data collection and failure documentation. Designed, built, and maintained test platforms for production system-level testing. Platforms included RF connectivity, High-Speed Data testing, and Bulk Call Generation, which simulated both subscriber and switch traffic. The platforms emulated the field deployment and provided an environment that allowed production personnel to move seamlessly from manufacturing to field support. Show less