Mary McCandless and I own Memory Maker House. Originally built in 1925, we completely renovated the 4BR home in 2023 adding modern conveniences and an open floor plan. We provide an experience where guests can gather, connect, and make memories. The house is built for families, kid ready, and dog friendly.

Services include digital marketing, data modernization, data center modernization, application development, managed services (apps+infra), BPO, and quality engineering/assurance – across multiple engagement types.• Grew portfolio 10%+ annually, combination of farming and new logos. Grew CG relationship by 65% CAGR to $29M. • Increased retail relationship by 50% in 2023, winning Retail Account of the Year. Added new logos yearly, delivering up to $3M annual run rate within 12 months. Led 100% of contract negotiations.• Proactively transformed historical 1-year renewals to 3-year renewals ($22M-$29M), providing meaningful client investments, simultaneously improving profitability – and avoiding RFP. • Secured “Deal of the Year” award for a proactive, 3-year, $38M, digital marketing win. Won $45M contact center deal in record time of 3 months.• Achieved NPS scores above vertical average, with largest client scoring top 15 within Cognizant. 100% of clients surveyed in 2023 awarded 10/10 from senior client leader.

Responsible for client relationships and delivery of global application management, development, and testing services. Engaged clients regularly at executive level to ensure client satisfaction, and expose the best of UST. Created an account-wide vision at account inception to enroll, excite, and engage all associates across all geographies. Combined enthusiasm from account-wide vision, client-centric business solutions, and process-oriented delivery, resulting in achievement of significant business growth year-over-year, with proportional profitability increases. Established account organization to successfully scale solution creation, as well as solution execution - implemented model was recognized as an organization-wide best practice. Focus on associate growth –and partnership with HR - yielded highest retention rate in the company, and one of the highest industry rates. Established a domestic outsourcing center in the Midwest.

• Directed program of outsourced application development and testing services across three geographies. Introduced Keane’s nearshore development center in 2007, and delivered $1M in savings. Introduced and quantified advantages of global delivery, which customer validated with a move to global in 2009.• Established program management office (PMO) for $100M program. Planned and executed a PMO to support client’s migration from a legacy recordkeeping system to Sungard’s Omniplus. Established and executed standard (weekly) processes for status reporting, issue management, risk management, and project schedules. Developed and implemented creation of project execution ‘index’ score, and used the index to proactively approach project managers to remediate project execution.• Established Project Management Council (PM Council), a monthly gathering of PM Keane and client subject matter experts to discuss relevant topics and increase overall PM expertise. Periodic speaker at the PM Council.