Michael Mccarty Email & Phone Number

Waltham, Massachusetts

-Provided effective and timely reviews of best business practices and provided compliance literature to determine the appropriateness of the materials in relation to regulatory standards.-Consulted Firm associates on areas of regulatory concern, and developed strategies and edits to improve marketing.-Delivery troubleshooting and self authentication.

Waltham, Massachusetts

-Assisting customers with technical issues within the UI, Microsoft Excel, 3rd party supported products.-Consistently lead my team in calling metrics.-Software testing and training-Quality assurance-Conflict resolution-Analytical and diagnostic skills-Customer service-oriented-Product and service expertise-Systems Analysis-Excellent communicator

Statesboro, GA

• Selected merchandise based on the most favorable price and quality
• Established and maintained proper high traffic displays, resulting in increased sales
• Answered customers’ questions and addressed problems and complaints in person and via phone
• Offered exceptional customer service to differentiate and promote the company brand
• Built customer confidence by actively listening to their concerns and giving appropriate feedback
• Offered direction and gave constructive feedback to motivate team members

Statesboro, GA

• Recruited, hired, developed and retained retail talent for the company.
• Processed shipments and maintained organized stock
• Built and maintained effective relationships with peers and upper management
• Managed the purchasing process for several different store locations
• Authorized payment of invoices and return of merchandise
• Trained future management at other locations while maintaining my own store

Statesboro, GA

• Effectively communicated and coordinated execution of the planogram with store management
• Designed displays to make the store experience interactive and engaging
• Trained employees in computer ordering on a daily basis
• Oversaw all daily operations of route locations
• Informed customers about all product lines and services offered by the company
• Helped customers select products that best fit their personal needs