• Built relationships with customers in order to better meet their needs• Assisted customers in selecting parts by explaining features, benefits, and warranty of merchandise• Informed customers of companion part requirements, full product lines, and product offerings• Provided price quotes and other information to customers via phone as well as in person• Processed payments and obtained credit authorization as necessary• Managed and maintained customer accounts as assigned by manager• Solicited and prospected for new customers by means such as cold calling• Processed returns collected from customers while on assigned routes• Staged and managed orders for customer deliveries• Located parts for customers among inventory companywide• Partnered with warehouse employees to pull ticket orders for customers• Utilized resources to determine the availability and lead times of parts• Placed orders for parts that are temporarily out of stock through a back ordering system

• Service sales calls & provide technical support and training for customers • Develop Relational Selling Skills (RSS) and THK Advantage Program (TAP) skills• Communicate to customers on behalf of District managers as needed • Research stock inquiries (US and Japan locations) and provide price quotes to sales reps, distributors, and direct Original Equipment Manufacturers (OEM) as well as having current price lists on hand for all customers • Efficiently enter and process orders received • Maintain stock levels for large direct OEM accounts with the assistance of DM’s through OEM forecasting • Create and keep current an open order report • Expedite orders with Japan, TMA, Chicago & other vendors to be proactive • Issue and process RMAs while closely communicating with Quality Assurance department to ensure timely processing

• Order entry, code orders, enter into computer, enter completed repairs and ship from out of state warehouse • Print new orders and shipping labels • Answer incoming calls and answer questions on price, discount, and product availability • Answered questions on tools and parts, research unknown information, problem solving as related to their specific needs, and provide information on existing orders • Accepted and processed telephone orders, issues credits, and process returns (RMA’s) • Invoiced and resolved warehouse discrepancies • Order tracking of shipments and received confirmation by utilizing UPS and Fed Ex Software