Michael Mccollough personal email
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Since the year 2000, I've been immersed in the realm of Information Technology. Over this period, I've acquired a plethora of valuable skills, with a particular focus on catering to the diverse needs of both internal and external customers. My professional journey has taken me through various customer-facing environments, each teaching me an unwavering truth: attentive listening is the cornerstone of customer satisfaction and loyalty. I've also mastered the art of translating technical jargon into explanations that convey respect rather than condescension, fostering a sense of satisfaction and fulfillment among those I serve.My sense of accomplishment stems from delivering positive customer experiences in a polished and professional manner, all the while exemplifying the organization in a positive light. My extensive experience has underscored the significance of being a conscientious worker who not only manages their workload effectively but also contributes to the team's cohesion. Embracing a healthy work-life balance is central to my philosophy, as I wholeheartedly invest myself in my tasks and return to the workspace, whether physical or virtual, with the same vigor and dedication.Now, as I embark on a new chapter in Data Analytics, I'm seamlessly integrating these principles to become an indispensable team member. I'm leveraging my background in Database Administration and troubleshooting to provide optimal solutions, applying my past experiences to elevate my role.Most recent studies focusing on:• Microsoft SQL• Microsoft Excel• Python• Orange Data Analytics• Microsoft Power BI• Microsoft PowerPointPast Studies focused on • MySQL• Database Programming and Administration• Development• Advanced Web Databases using SQL• Advanced PHPWith over two decades of dedicated experience in various supportive IT capacities, I've cultivated a wealth of expertise. My journey led me to pursue advanced education, culminating in the successful attainment of a Data Analytics certificate from Washington State University. This accomplishment complemented my prior studies in Database Administration at Seattle Central College. I exhibit proficiency across Windows and Mac OS operating systems, and my skill set encompasses delivering top-notch customer service and technical assistance via phone, email, and face-to-face interactions. I have a proven track record of guiding users in adopting new technologies and excel in tasks such as software installation, configuration, and adept troubleshooting.
Seagaze Productions
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Founder And Director And Proprietor And Data Analyst And Project ManagerSeagaze ProductionsSeattle, Wa, Us
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Founder/Director And Proprietor/Data Analyst/Project ManagerSeagaze Productions Feb 2015 - PresentThis role encompasses a wide array of responsibilities, starting with overseeing booking, artist relations, and the seamless execution of events. It also involves public relations, ticketing management, and show production coordination, all while maintaining strong collaborations with both the venue and bands. Managing radio support and swiftly addressing any customer relationship management (CRM) issues that may arise is a critical aspect of this position.The scope of influence extends to managing a spectrum of events, encompassing both individual performances and the successful organization of internationally acclaimed festivals spanning 4 to 7 days over the course of 5 years. This role further encompasses graphic design tasks, content management, and direct liaison with publicity outlets and sponsors to ensure cohesive branding and successful event promotion.Additionally, a pivotal part of this role involves leveraging data analytics daily, extracted from Facebook Business insights, to strategically enhance the festival's profitability for all stakeholders involved. This holistic job description highlights the multifaceted nature of the role and the key responsibilities integral to its success.
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Digital Literacy NavigatorWorksource Everett Dec 2023 - Sep 2024Assisted customers with job search activities and the creation/revision of resumes. Developed and implemented courses on Computer Basics. Served as a Subject Matter Expert on computer literacy. Provided IT support for in-office technical issues. Evaluated the needs of learners and the community to identify areas requiring support.
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Sales Staff Trainee/ Jr Data AnalystRenew Home & Decor Feb 2023 - Jun 2023Embarking on the role of a customer service and retail sales trainee, my primary focus involved acquiring an in-depth understanding of furniture care, rehabilitation techniques, and the overall operational dynamics of the store. A significant portion of my learning experience was devoted to refining interpersonal skills through regular interactions with both existing and prospective customers within the retail setting.In addition to customer-facing responsibilities, I also contributed to various administrative tasks, including the generation of business intelligence materials. These materials have been integrated into my educational portfolio, as part of my ongoing studies at Washington State University through Northwest Innovation Resource Center. This comprehensive role encompassed a blend of practical learning, customer interaction, and administrative involvement, providing a well-rounded foundation in customer service, sales, and retail operations. -
Co-Worker/ Sales Associate/Textbook Associate University Bookstore Main Branch SeattleUniversity Bookstore Feb 2014 - Dec 2015UsIn a role centered on client and customer interactions, I assumed the responsibility of a wide range of tasks. These encompassed tasks such as tracking client orders, addressing inquiries related to product availability and their respective locations, and facilitating seamless interactions between customers and the different university departments. Whenever necessary, I ensured the appropriate escalation of concerns to guarantee customers' access to the precise materials they required. My performance in this capacity was underscored by proficient customer relationship management (CRM) skills, ensuring that customer experiences were consistently of the highest quality. -
Help Desk/Junior TechnicianArterian Properties Apr 2011 - Sep 2011Executed the installation and maintenance of desktops, laptops, and various IT devices. Delivered remote assistance to clients and offices across the United States. Streamlined the configuration of multiple desktop systems, deploying operating system images efficiently through network-based tools like Ghost. Proficiently carried out both installations and servicing of desktops, laptops, and assorted IT equipment. -
It/ Desktop Support TechnicianAverro Jul 2008 - Aug 2008Bellevue, Wa , UsDuring my tenure of contract work at Washington Federal Savings and Loan, I was entrusted with a variety of tasks and responsibilities. This included performing installations and providing service for desktops, laptops, and various IT equipment. I demonstrated my proficiency by configuring and imaging all desktop printing equipment. My role extended to delivering remote support to branches and offices located throughout the United States. Furthermore, I had the privilege of training new clients and their personnel in the effective operation of our products. One of my notable achievements was efficiently setting up multiple desktop systems and seamlessly loading OS images over the network using the Ghost tool. -
It/ Desktop Support Lead For Northwest RegionSpherion Nov 2007 - Apr 2008Atlanta, Georgia, UsIn the capacity of this role, I was entrusted with a range of pivotal responsibilities. I undertook the installation and servicing of desktops, laptops, and various IT-related equipment. My duties extended to the intricate task of configuring and imaging all desktop, laptop, and printing equipment on-site.Additionally, I was instrumental in fostering smooth collaboration between the National and International IT groups for the seamless installation of new IT infrastructure. A noteworthy aspect of my role involved the successful integration of new locations into the existing framework. I not only provided support to users but also communicated and explained policies while orchestrating the setup of new IT infrastructure. Meticulous record-keeping was essential, and I meticulously conducted daily inventories of IT assets while ensuring their accurate entry. Furthermore, I played a vital role in the onboarding process, setting up 18 new hires with a holistic approach encompassing telecom, network, and training components.My analytical skills were used in analyzing IT site data, and I translated my findings into comprehensive technical reports. Upholding the highest standards of maintenance, I meticulously managed equipment and IT inventory for all sites, strictly adhering to Service Level Agreements (SLAs) to ensure optimal functionality. -
Desktop Operations Support TechnicianInsight Global Aug 2007 - Nov 2007Atlanta, Georgia, UsWithin this role, I undertook the vital task of triaging service calls and prioritizing them based on both severity and priority within the repair queue. In addition, I adeptly orchestrated the setup of 28 new hires, ensuring the seamless integration of telecom and network cabling to facilitate their onboarding process.My responsibilities encompassed the intricate process of installing operating systems through the utilization of hard drive cloning devices and drive imaging software, with tools such as Simultaneous Multislice (SMS). Furthermore, I was responsible for the installation and troubleshooting of a diverse range of hardware and peripherals, including but not limited to motherboards, processors, sound cards, video cards, hard drives, monitors, USB expansion cards, and laser printers.The scope of my role extended beyond technical tasks. I offered comprehensive training and support to customers, catering to various levels of expertise. This support was delivered both on-site and over the phone, showcasing my versatility in addressing diverse customer needs and ensuring their seamless experience with our services. -
Enterprise Wide Retail Repair Queue ManagerManpower Jan 2007 - May 2007Milwaukee, Wisconsin, UsIn this role, I was tasked with a multifaceted set of responsibilities that revolved around providing top- notch technical support to the retail corporate sector. Central to this was my ability to meticulously identify the priority, severity, and scope of service calls, thereby facilitating the streamlined management of technical support through phone interactions.Each customer interaction was carried through to a comprehensive resolution under my purview. Beyond the initial contact, I took the initiative to ensure that no loose ends remained by conducting diligent follow-up calls, ultimately closing the loop on each ticket issued. Coordinating repair queues and overseeing on-site services was another crucial aspect of my role. This required me to deftly manage the allocation of resources and appointments to optimize efficiency in addressing technical issues faced by our clientele.My role spanned across various tiers of support. I was not only responsible for offering basic troubleshooting and customer relationship management (CRM), but also extended my expertise to encompass Tier 2 and 3 support. The full cycle of ticket management rested on my shoulders, as I not only tracked but also efficiently closed service tickets, ensuring the customers' technical concerns were effectively addressed.Within this capacity, I also demonstrated proficiency in hardware repairs. I assumed the responsibility of installing printer parts and expertly managing the intricate process of repairs to ensure these crucial devices functioned seamlessly. In addition to hardware, I showcased my adaptability in configuring -
Move Team TechnicianManpower Oct 2006 - Nov 2006Milwaukee, Wisconsin, UsDuring my tenure as a MOVE Team Technician at IBM with Farmers Insurance (Zurich), I played a pivotal role in the migration, installation, and configuration of both client and employee systems. A substantial part of my responsibilities involved the meticulous replacement of hard drives and the comprehensive setup of desktop and laptop systems. This extended to the seamless migration of applications and profiles to ensure uninterrupted functionality.
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Desk Side Hardware Support TechnicianManpower Aug 2006 - Oct 2006Milwaukee, Wisconsin, UsIn the role of a Deskside Hardware Support Technician, contracted to Unisys, I was entrusted with the responsibility of delivering on-site hardware support for up to fourteen DELL customers daily at their respective locations. A significant aspect of this role involved diagnosing and resolving issues related to motherboards, hard drives, optical drives, and power supplies. I skillfully executed repairs and replacements to maintain optimal system functionality. Moreover, I exhibited my expertise by conducting rigorous testing, troubleshooting, and setup of both desktop and laptop computers to ensure that they were operational to the highest standards.
Michael Mccollough Skills
Michael Mccollough Education Details
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Washington State UniversityInformation Technology -
Seattle Central CollegeInformation Technology
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University Of WashingtonSound Production
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Seattle Central CollegeScience
Frequently Asked Questions about Michael Mccollough
What company does Michael Mccollough work for?
Michael Mccollough works for Seagaze Productions
What is Michael Mccollough's role at the current company?
Michael Mccollough's current role is Founder and Director and proprietor and Data Analyst and Project Manager.
What is Michael Mccollough's email address?
Michael Mccollough's email address is je****@****ail.com
What schools did Michael Mccollough attend?
Michael Mccollough attended Washington State University, Seattle Central College, University Of Washington, Seattle Central College.
What are some of Michael Mccollough's interests?
Michael Mccollough has interest in Astronomy, Radios, Music, Geology.
What skills is Michael Mccollough known for?
Michael Mccollough has skills like Databases, Microsoft Sql Server, Mysql, Php, Phpmyadmin, Database Administration, Troubleshooting, Data Analysis, Systems Analysis, Windows, Unix, Microsoft Office.
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