Responsible for strengthening integration between community-based healthcare providers in Alberta and provincial IT systems and services. This includes the expansion of patient information exchange through the Community Information Integration (CII) data hub in support of improved continuity of care, and automation of referral workflow in support of the Alberta Surgical Initiative (ASI), as well as emerging virtual care initiatives as a result of COVID-19.

Coordinated implementation of Alberta's vaccine passport system (Alberta Covid Records) as part of the province's COVID-19 Restrictions Exemption Program. This includes rapid development of a portal for issuing QR code vaccine records to Albertans and a verifier application to read QR codes and validate results. It also includes alignment of the Alberta QR code service with federal standards for domestic and international travel.

Responsible for strengthening integration between community-based healthcare providers in Alberta and provincial IT systems and services. This includes the expansion of patient information exchange through the Community Information Integration (CII) data hub in support of improved continuity of care, and automation of referral workflow in support of the Alberta Surgical Initiative (ASI), as well as emerging virtual care initiatives as a result of COVID-19.

Directed the development and implementation of a new provincial IT service to share data between community-based physician clinics (GPs and specialists) in Alberta and provincial systems like Netcare, the province's Electronic Health Record (EHR) service. The CII system enables physicians to share data on patient encounters, specialist consult reports, and patient panels, which are uploaded to the Central Patient Attachment Registry (CPAR). Clinics are also able to receive eNotifications… Show more Directed the development and implementation of a new provincial IT service to share data between community-based physician clinics (GPs and specialists) in Alberta and provincial systems like Netcare, the province's Electronic Health Record (EHR) service. The CII system enables physicians to share data on patient encounters, specialist consult reports, and patient panels, which are uploaded to the Central Patient Attachment Registry (CPAR). Clinics are also able to receive eNotifications through CII, which alert physicians in their EMR when patients are admitted or discharged from hospital or visit an emergency department in Alberta. The CII service is currently rolling out to physicians across Alberta. This engagement involved strategic planning, program and project management, negotiation and management of large contracts, Service Level Agreement (SLA) development, outsourced vendor management, requirements analysis, business analysis, marketing and communication, sales management, clinic change management, operational services development, report development, consultation with senior management and executives, stakeholder facilitation, database development, process design, FOIP requests, development of Privacy Impact Assessments (PIA) and knowledge of the Health Information Act (HIA), and program evaluation. It required extensive consultation and engagement of GP and Specialist physicians across Alberta as well as regular communication with senior managers and executive leadership at the Alberta Medical Association (AMA), College of Physicians and Surgeons of Alberta (CPSA), Alberta Health (AH), Alberta Health Services (AHS), Primary Care Networks (PCNs), the Health Quality Council of Alberta (HQCA), and other professional associations and vendors.Major accomplishments included national recognition for CII in 2018 when the project received a Canadian Health Informatics Award in the Project Team Innovation and Care Delivery category. Show less

Lead the implementation of a secure messaging solution for Alberta physicians and other health care providers to help improve the delivery of patient care services across the province. The initiative was a partnership between the Alberta Medical Association (AMA) and Microquest Inc. to launch and market a co-branded secure messaging product (AMA dr2dr) targeted at GP and Specialist clinics. The first collaboration of its kind in Canada.This engagement involves project management… Show more Lead the implementation of a secure messaging solution for Alberta physicians and other health care providers to help improve the delivery of patient care services across the province. The initiative was a partnership between the Alberta Medical Association (AMA) and Microquest Inc. to launch and market a co-branded secure messaging product (AMA dr2dr) targeted at GP and Specialist clinics. The first collaboration of its kind in Canada.This engagement involves project management, contract development, Service Level Agreement (SLA) development, outsourced vendor management, requirements analysis, business analysis, marketing and communication, sales management, report development, consultation with senior management and executives, stakeholder facilitation, development of Privacy Impact Assessments (PIA) and knowledge of the Health Information Act (HIA). It requires extensive consultation and engagement of GP and Specialist physicians across Alberta as well as regular communication with senior managers and executive leadership at the AMA, College of Physicians and Surgeons of Alberta (CPSA), Canadian Medical Protective Association (CMPA), Alberta Health (AH), Alberta Health Services (AHS), and other professional associations and vendors. Show less

Created a high level strategic vision for the City of Edmonton to transform how services are delivered through cloud computing. The document will serve as a guide for the corporation as it leverages industry best practice around cloud-based computing technology, including Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (IaaS).This engagement involved business requirements analysis, strategic planning, research, consultation with senior managers… Show more Created a high level strategic vision for the City of Edmonton to transform how services are delivered through cloud computing. The document will serve as a guide for the corporation as it leverages industry best practice around cloud-based computing technology, including Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (IaaS).This engagement involved business requirements analysis, strategic planning, research, consultation with senior managers and executive, and report development.Subcontracted through Aldan Consulting. Show less

Supported strategic planning around IM/IT services for the province, with a focus on health system transformation and primary care. This includes development and support for a provincial Clinical Information System (CIS) strategy, as well as the design, implementation and assessment of new provincial IM/IT service delivery models.This engagement involved business and functional requirements analysis, health systems analysis, strategic planning, development of outsourcing agreements… Show more Supported strategic planning around IM/IT services for the province, with a focus on health system transformation and primary care. This includes development and support for a provincial Clinical Information System (CIS) strategy, as well as the design, implementation and assessment of new provincial IM/IT service delivery models.This engagement involved business and functional requirements analysis, health systems analysis, strategic planning, development of outsourcing agreements, contract development, SLA development, business process redesign, business restructuring, program and project management, data analysis, report development and knowledge of PIAs and the HIA. It required regular communication and consultation with senior managers and executive leadership from AH, AHS, colleges and professional associations, vendors and community providers.Subcontracted through Aldan Consulting. Show less

Supported strategic integration of community-based health IT systems with provincial Electronic Health Record (EHR) services. Developed and executed an IT strategy to support the Family Care Clinic (FCC) program including implementation pilot clinics and development of a Shared Services model to provide centralized back-office support (admin, clinical, IT, privacy, analytics and training) to clinics. Support the AHW Master Services Agreement (MSA) for EMR services. Received a REACH award for… Show more Supported strategic integration of community-based health IT systems with provincial Electronic Health Record (EHR) services. Developed and executed an IT strategy to support the Family Care Clinic (FCC) program including implementation pilot clinics and development of a Shared Services model to provide centralized back-office support (admin, clinical, IT, privacy, analytics and training) to clinics. Support the AHW Master Services Agreement (MSA) for EMR services. Received a REACH award for work on the FCC Design and Development Team. This engagement involved business and functional requirements analysis, health systems analysis, strategic planning, outsourced vendor management, SLA definition and monitoring, data analysis, report development, PIA development, Freedom of Information (FOIP) requests, knowledge of the HIA, outsourcing contract management, and project management. It required regular communication and consultation with managers and executive leadership from AH, AHS, colleges and professional associations, EMR vendors and community providers.Subcontracted through Aldan Consulting. Show less

As Acting Director for Risk and Relationship Management, lead development efforts for a new clinic-based funding model to support implementation of Electronic Medical Record (EMR) systems in physician offices and oversee R&RM staff and operations. This engagement involved business requirements analysis and documentation, financial analysis, vendor outsourcing contract negotiations, and project management. It required regular communication and consultation with EMR vendors and POSP… Show more As Acting Director for Risk and Relationship Management, lead development efforts for a new clinic-based funding model to support implementation of Electronic Medical Record (EMR) systems in physician offices and oversee R&RM staff and operations. This engagement involved business requirements analysis and documentation, financial analysis, vendor outsourcing contract negotiations, and project management. It required regular communication and consultation with EMR vendors and POSP senior management. Subcontracted through Aldan Consulting. Show less

Provided Vendor Relationship Management (VRM) business support for Electronic Medical Record (EMR) and Pharmacy IT services in Alberta. The Alberta Health and Wellness (AHW) Master Services Agreement (MSA) for EMR services governed approximately $65 million of physician-EMR vendor contracting per year in the province. This engagement involved business and functional requirements analysis, health systems analysis, strategic planning, outsourced vendor management, SLA definition and… Show more Provided Vendor Relationship Management (VRM) business support for Electronic Medical Record (EMR) and Pharmacy IT services in Alberta. The Alberta Health and Wellness (AHW) Master Services Agreement (MSA) for EMR services governed approximately $65 million of physician-EMR vendor contracting per year in the province. This engagement involved business and functional requirements analysis, health systems analysis, strategic planning, outsourced vendor management, SLA definition and monitoring data analysis, report development, PIA development, FOIP requests, knowledge of the HIA, and project management. It required regular communication and consultation with managers and executive leadership from AHW, AHS, colleges and professional associations, EMR vendors and community providers. Show less

Conducted a scope and organizational structure review for the newly formed Performance Measurement Branch and the Information and Analysis Branch. This engagement involved business and functional requirements analysis, health systems analysis, business process reengineering, business planning, report development and project management. It required regular communication and consultation with executive leadership at AHW.Subcontracted through Aldan Consulting.

Supported enterprise implementation of Oracle Project by developing interactive online tutorials customized for EPCOR practices using Oracle’s User Productivity Kit (UPK). This engagement involved business and functional requirements analysis, tutorial development in UPK and user acceptance testing. It required regular communication and consultation with end-users and department managers. Subcontracted through Aldan Consulting.

Responsibilities included enterprise performance measurement, evaluation of healthcare transformation projects, senior management support for evidence-based decision-making, clinical data management, utilization analysis, and linkage with regional and provincial healthcare performance measurement, IT and transformation initiatives. This work involved resource management, business and functional requirements analysis, IM/IT systems analysis, health systems analysis, strategic planning… Show more Responsibilities included enterprise performance measurement, evaluation of healthcare transformation projects, senior management support for evidence-based decision-making, clinical data management, utilization analysis, and linkage with regional and provincial healthcare performance measurement, IT and transformation initiatives. This work involved resource management, business and functional requirements analysis, IM/IT systems analysis, health systems analysis, strategic planning, business process reengineering, clinical data acquisition and integration, database development (Oracle and MS Access), data analysis, document and report development, SLA definition and monitoring, Key Performance Indicator (KPI) definition and monitoring (internal and contracted services), Board performance reporting, FOIP requests and project management. It required regular communication and consultation with front-line staff, department managers and executive leadership from across the Region and at Alberta Health and Wellness.Major accomplishments included formation of new performance and evaluation area for Capital Health, development of associated methodologies and processes, and implementation of a regional Key Performance Indicator database system.Key Project:Developed and executed an evaluation strategy to objectively monitor and report on progress across the region’s major clinical transformation projects, including emergency services and system capacity, hip and knee surgery, neurosciences, chronic disease management, cancer screening, and ambulatory care standards.Developed a database and reporting system to consolidate key performance indicators for the region and decrease reporting cycle time. Show less

Development of a Chronic Disease Management proposal to Canada Health Infoway on behalf of Capital Health and Calgary Health Region Electronic Health Record (EHR) initiatives. This engagement involved business and functional requirements analysis, IM/IT systems analysis, business planning, report development and project management. It required regular communication and consultation with clinicians, management and executive leadership at Capital Health and Calgary Health Region.

Conducted an independent review of the Regional Shared Health Information Program (RSHIP). RSHIP was a collaborative initiative of the seven former rural health authorities in Alberta to implement a shared patient care information system. This engagement involved business value assessment, contractual obligation assessment, risk assessment, IM/IT systems analysis, report development and project management. It required regular communication and consultation with managers and executive… Show more Conducted an independent review of the Regional Shared Health Information Program (RSHIP). RSHIP was a collaborative initiative of the seven former rural health authorities in Alberta to implement a shared patient care information system. This engagement involved business value assessment, contractual obligation assessment, risk assessment, IM/IT systems analysis, report development and project management. It required regular communication and consultation with managers and executive leadership at AHW and the Health Regions. Show less

Conducted an independent review of ERP outsourcing proposals for HR and Financial Services in the Winnipeg Regional Health Authority (WRHA) and Government of Manitoba. This engagement involved business and functional requirements analysis, IM/IT systems analysis, research, business value assessment, risk assessment, report development and project management. It required regular communication and consultation with executive leadership at Manitoba Treasury, Manitoba Health and the WRHA.

Conducted an independent investigation of a critical Electronic Health Record (EHR) interfaced laboratory data repository incident in the Calgary Health Region (CHR) and developed recommendations for the Province of Alberta. This engagement involved root cause assessment, business analysis, IM/IT systems analysis, risk assessment, research, business process reengineering, report development and project management. It required regular communication and consultation with executive… Show more Conducted an independent investigation of a critical Electronic Health Record (EHR) interfaced laboratory data repository incident in the Calgary Health Region (CHR) and developed recommendations for the Province of Alberta. This engagement involved root cause assessment, business analysis, IM/IT systems analysis, risk assessment, research, business process reengineering, report development and project management. It required regular communication and consultation with executive leadership at AHW, Capital Health and the Calgary Health Region. Show less

Managed a project to establish a central organization to be responsible for planning, coordination, implementation and ongoing delivery of information and communication technology for Manitoba’s health sector (eHealth Manitoba); develop an implementation plan for the new organization and a transition plan with a Service Level Agreement (SLA) for consolidating services and projects. This engagement involved business and functional requirements analysis, IM/IT systems analysis, strategic… Show more Managed a project to establish a central organization to be responsible for planning, coordination, implementation and ongoing delivery of information and communication technology for Manitoba’s health sector (eHealth Manitoba); develop an implementation plan for the new organization and a transition plan with a Service Level Agreement (SLA) for consolidating services and projects. This engagement involved business and functional requirements analysis, IM/IT systems analysis, strategic planning, research, risk assessment, business process reengineering, report development and project management. It required regular communication and consultation with executive leadership from Manitoba Health and the Health Regions. Show less

Analyzed solution capability for an ERP vendor being considered the Winnipeg Regional Health Authority (WRHA). This engagement involved business and functional requirements analysis, IM/IT systems analysis, strategic planning, research, risk management, report development and project management. It required regular communication and consultation with executive leadership at the WRHA and Manitoba Government.

Responsibilities included transitioning project support from Wellnet (EHR) to AHW, management and implementation of provincial access improvement (wait time) strategy, project integration and coordination, and linkage with regional, provincial and national access improvement initiatives. This work involved project and portfolio management, strategic planning, outsourced vendor procurement and contracting, SLA definition and monitoring, IM/IT systems analysis, data acquisition and… Show more Responsibilities included transitioning project support from Wellnet (EHR) to AHW, management and implementation of provincial access improvement (wait time) strategy, project integration and coordination, and linkage with regional, provincial and national access improvement initiatives. This work involved project and portfolio management, strategic planning, outsourced vendor procurement and contracting, SLA definition and monitoring, IM/IT systems analysis, data acquisition and integration, business and functional requirements analysis, research, PIA development, FOIP requests and systems development. It required regular communication and consultation with senior managers and executive leadership from Alberta Health, the Health Regions, Colleges and other Professional Associations.Major accomplishments include development of a provincial framework for managing access improvement projects and participation in a major provincial service redesign effort. Received a Gold Premier’s Award of Excellence for work on the Alberta Waitlist Registry.Key Projects:Coordinated delivery of provincial access improvement projects in Alberta. This included development and management of multiple initiatives to set standards, re-engineer clinical processes, measure and evaluate patient access to care (waitlists) and establish supporting technology. Show less

Responsibilities included integration and coordination of provincial registry projects, implementation management for the provincial provider directory and linkage with regional, provincial and national EHR initiatives. This work involved project and portfolio management, strategic planning, outsourced vendor procurement and contracting, IM/IT systems analysis, Service Level Agreement (SLA) definition and monitoring, data acquisition and integration, business and functional… Show more Responsibilities included integration and coordination of provincial registry projects, implementation management for the provincial provider directory and linkage with regional, provincial and national EHR initiatives. This work involved project and portfolio management, strategic planning, outsourced vendor procurement and contracting, IM/IT systems analysis, Service Level Agreement (SLA) definition and monitoring, data acquisition and integration, business and functional requirements analysis, Privacy Impact Assessment (PIA) development, Freedom of Information (FOIP) requests and systems development. It required regular communication and consultation with senior managers and executive leadership from Alberta Health, the Health Regions, Colleges and other Professional Associations.Major accomplishments include completion of the Alberta Waitlist Registry, re-initialization of the Provincial Booking Services initiative, and planning and initiation of the provincial rollout for the Alberta Provider Directory. Key Projects: Coordinated delivery of provincial access improvement projects in Alberta. This included development and management of multiple initiatives to set standards, re-engineer clinical processes, measure and evaluate patient access to care (waitlists) and establish supporting technology.Managed development of a provincial provider directory strategy and expansion and enhancement of the existing provider directory services in Alberta. Show less

Responsibilities included EHR project integration and coordination, linkage and alignment with external partners, EHR strategy implementation, and project management.This work involved project and portfolio management, strategic planning, business and functional requirements analysis, IM/IT systems analysis, research, outsourced vendor procurement and contracting, FOIP adherence, PIA development and systems development. It required regular communication and consultation with front-line… Show more Responsibilities included EHR project integration and coordination, linkage and alignment with external partners, EHR strategy implementation, and project management.This work involved project and portfolio management, strategic planning, business and functional requirements analysis, IM/IT systems analysis, research, outsourced vendor procurement and contracting, FOIP adherence, PIA development and systems development. It required regular communication and consultation with front-line staff, department managers and executive leadership from the Calgary Region, Alberta Health and other health regions.Major accomplishments include initialization in a team environment of projects for an Enterprise Master Person Index, Regional Clinical Information System, Community Care Information System, Chronic Disease Management Information System and Laboratory Clinical Data Repository.Key ProjectsCoordinated the foundation of key EHR projects for the Calgary Region including the Enterprise Master Person Index, Regional Clinical Information System, Community Care Information System and Laboratory Clinical Data Repository.Consolidated requirements and lead the procurement process for selection of a chronic disease management information system. Show less

Responsibilities included data warehouse development and management, provision of regional information analysis services and project management.This work involved resource management, outsourced vendor management, Service Level Agreement (SLA) definition and monitoring, clinical data acquisition and integration from acute and ambulatory systems, quality improvement, business and functional requirements analysis, IM/IT systems analysis, database development (Oracle and MS Access), data… Show more Responsibilities included data warehouse development and management, provision of regional information analysis services and project management.This work involved resource management, outsourced vendor management, Service Level Agreement (SLA) definition and monitoring, clinical data acquisition and integration from acute and ambulatory systems, quality improvement, business and functional requirements analysis, IM/IT systems analysis, database development (Oracle and MS Access), data analysis (Cognos, SPSS), report development, Freedom of Information (FOIP) requests, Privacy Impact Assessment (PIA) development, strategic planning, and project management. It required regular communication and consultation with front-line staff, department managers and executive leadership from across the Calgary Region.Major accomplishments include spearheading the integration of new clinical data streams into the warehouse and successful transition to ICD-10 for regional reporting and analysis.Key Projects:Lead the transition to ICD-10 (International Classification of Diseases version 10) for reporting of morbidity and mortality information from the regional data warehouse.Lead information analysis for major regional quality improvement initiatives in the Calgary Region. Managed teams of health informatics professionals (database developers, business analysts, data analysts and project managers) assigned to individual QI projects. Supervised all aspects of operation of the enterprise clinical data warehouse from data acquisition to cleansing and reporting using Oracle, Cognos and SPSS. Managed a staff of 16 health information professionals responsible for providing clinical departments, administration, independent researchers and external clients with relevant data. Show less

Responsibilities included administrative management for a 50+ person department and coordination of health informatics resources for regional quality improvement initiatives. This work involved resource management, outsourcing contract management, business and strategic planning, business process reengineering, SLA definition and monitoring, quality improvement, clinical data acquisition and integration from acute and ambulatory systems, database development (Oracle, MS Access), data… Show more Responsibilities included administrative management for a 50+ person department and coordination of health informatics resources for regional quality improvement initiatives. This work involved resource management, outsourcing contract management, business and strategic planning, business process reengineering, SLA definition and monitoring, quality improvement, clinical data acquisition and integration from acute and ambulatory systems, database development (Oracle, MS Access), data analysis (Cognos, SPSS), report development, FOIP requests, and extensive project management. It required regular communication and consultation with front-line staff, department managers and executive leadership from across the Calgary Region.Major accomplishments include integration of the Health Systems Analysis Unit and the reporting and analysis components of the Department of Corporate Data under a new portfolio.Key Projects: Led information analysis for major regional quality improvement initiatives in the Calgary Region. Managed teams of health informatics professionals (database developers, business analysts, data analysts and project managers) assigned to individual QI projects. Consolidated the Health Systems Analysis Unit and the reporting and analysis components of the Department of Corporate Data under a new portfolio. Aligned roles and responsibilities with the new vision for clinical informatics. Show less

Responsibilities included enterprise performance monitoring, senior management support for evidence-based decision-making, and information development for quality improvement projects.This work involved business and functional requirements analysis, IM/IT systems analysis, risk assessment, performance measurement, quality improvement, database development, data acquisition and integration, data analysis, research, strategic planning, report development, PIA development and project… Show more Responsibilities included enterprise performance monitoring, senior management support for evidence-based decision-making, and information development for quality improvement projects.This work involved business and functional requirements analysis, IM/IT systems analysis, risk assessment, performance measurement, quality improvement, database development, data acquisition and integration, data analysis, research, strategic planning, report development, PIA development and project management. It required regular communication and consultation with front-line staff, department managers and executive leadership from across the Calgary Region and at AHW.Major accomplishments included design, development and deployment of a Regional Concurrent Patient Review Data System including the introduction of new business processes for data capture, data entry and information management, analysis and reporting. Key ProjectsManage the design, development, testing and implementation of a concurrent patient review and discharge planning system for quality improvement for the Calgary Region. This included development of databases and code modules in MS Access and Oracle. Provide epidemiological and analytical support to major regional health service improvement initiatives in the Calgary Region. Show less

Responsibilities included management of the region’s activity based costing system, case costing analysis and monitoring (internal and contracted services), and case-cost reporting to Alberta Health and Wellness (AHW).This work involved the acquisition and integration of large volumes of clinical data from acute and ambulatory systems, financial analysis, business area analysis, database development, Privacy Impact Assessment (PIA) development, report development and project management.… Show more Responsibilities included management of the region’s activity based costing system, case costing analysis and monitoring (internal and contracted services), and case-cost reporting to Alberta Health and Wellness (AHW).This work involved the acquisition and integration of large volumes of clinical data from acute and ambulatory systems, financial analysis, business area analysis, database development, Privacy Impact Assessment (PIA) development, report development and project management. It required regular communication and consultation with department managers and executive leadership from across the Calgary Region and at AHW and Capital Health.Major accomplishments included development of a new inpatient case cost reporting system, streamlining the case costing process and reengineering the costing application.Relevant Projects:Managed the regional inpatient case costing process (activity-based costing) including data development, cost modeling and internal and external reporting. This included development of new database and code modules in MS Access, Visual Basic, Java and Oracle to support enhanced costing functionality. Show less

Responsibilities at the Kingston, Frontenac, Lennox and Addington (KFLA) District Health Council included database development (MS Foxpro, MS Access, SPSS), data acquisition and integration, project analytic support, and coordinating information analysis for hospital restructuring.This work involved business and functional requirements analysis, business systems analysis, data analysis, research, strategic planning and prioritization, business process reengineering, report development… Show more Responsibilities at the Kingston, Frontenac, Lennox and Addington (KFLA) District Health Council included database development (MS Foxpro, MS Access, SPSS), data acquisition and integration, project analytic support, and coordinating information analysis for hospital restructuring.This work involved business and functional requirements analysis, business systems analysis, data analysis, research, strategic planning and prioritization, business process reengineering, report development and project management. It required regular communication and consultation with front-line health providers, community organizations and executive leadership from across the healthcare system. Major accomplishments include a lead information planning role for the KFLA District Hospital Restructuring Review including accountability for the project’s methodology review panel, utilization benchmarking study, and operational and capital cost studies.Key Projects: Manage the methodology review, utilization benchmarking study and operational and capital cost studies for the District Health Council Hospital Restructuring Review in Kingston, Ontario. This work included formal training by Price Waterhouse on hospital utilization analysis and activity based costing. Show less