• Working with end users and third-party vendor to implement Workday• Working with Claims SMEs to build new software to support department• Working with Product Owner to enhance native phone application• Gather requirements, write the BRDs, create wireframes• Create and manage Features and User Stories in ADO• Lead product demo sessions between the developers and the stakeholders• Analyze Robotic Process Automation opportunities • Oversee the development and testing of automation

Business Analyst III (August 2021 to December 2022) • Worked with the Certification Product Manager to build new and support products• Gathered requirements through elicitation sessions with SMEs and end users• Wrote the BRD and similar project documentation• Modeled current state and future using BPMN• Worked directly with executive level stakeholders to define scope• Lead UAT sessions for the end users• Prepared status reports for sponsors and stakeholdersScrum Master, Certification (June 2020 to August 2021) • Conducted the Scrum Ceremonies• Managed requests in Dynamics CRM • Wrote the Release Notes for the business stakeholders • Created and managed the Request for Change tasks• Led cross-department meetings with all Scrum MastersBusiness Analyst II (June 2018 to June 2020) • Led Workforce Management solution implementations• Serving as a Product Owner defined scope and wrote business case• Identified KPIs across departments to complete corporate scorecards• Met with users through interviews and focus groups to identify requirements• Worked with Procurement during the RFP process• Implemented new HRIS System, Surveying Tool, and Onboarding ProcessChange Manager (July 2017 to June 2018) • Created the ITIL Change Management Process for the company• Moderator for the Change Advisor Board• Prepared and reviewed the RFCs with Senior IT Leadership• Communicated the RFCs to business stakeholdersApplication Business Analyst (June 2015 to July 2017)• Part of a development support team responsible for fixing software bugs across the entire suite of applications• Analyzed Jira tickets to determine if the request was a bug or a feature enhancement• Gathered requirements to write use cases • Set our team’s sprint based upon business priority, bug urgency, and developer skillset• Led Scrum ceremonies, UAT sessions, and business prioritization conferences

• Worked to develop a medical suite for healthcare professionals to track and schedule business• Analyzed enhancement requests made by software support team via users• Analyzed defects found by QA team• Prioritized tickets based upon need and availability• Met with subject matter experts and stakeholders to learn more about the customer requests and needs• Met with internal teams to discuss defects and expected solutions• Worked independently to create a BRD with user stories and acceptance criteria based upon the needs of the ticket• Worked directly with CEO and CTO to discuss company future

• Worked with outside vendor to incorporate their system to replace our workflow• Worked directly with resources at newly acquired companies to learn their business and understand how to integrate them onto our vender-operated system • Analyzed their business rules, workflows, target audience, and corporate history to learn the best way to find a smooth transition• Created reports, workflows, and business rules in vendor leased software• Reported to CIO and CUO (Chief Underwriting Officer) to discuss planning and scope of project• Used SQL to run queries, build reports, research tables, and generate screens to track data

• Worked to develop a web-based tool for Insurance salespeople to capture and drive their business• Met with external stakeholders to plan software needs• Planned project with internal PM, QA and Developer • Gathered rules and requirements from stakeholders• Built a project specific BRD for the stakeholders’ business team• Managed software bugs in defect tracking system JIRA• Performed Root Cause Analysis on each bug to see how it was missed internally

Contracts Analyst (April 2011 to October 2011)• Prepared change order documentation including budgets and pricing in Salesforce.com• Drafted and executed the contract document• Prepared all correspondence on contract matters as the primary contact for stakeholders• Maintained all contract related data in the CRM to ensure accuracy of information • Worked with Finance, Sales, and Operations to deliver work to stakeholdersData Analyst (February 2008 to April 2011)• Entered and tracked client information in company database• Quality control of entry submitted by site personnel into company databases• Issued data queries to sites and resolved the issues per site response• Analyzed and reconciled client data spreadsheets