Strategic Vision and Execution: Created and executed a business plan to form alegally structured LLC, defining roles, operational procedures, and best practices tostreamline logistics services.Business Development: Cultivated key strategic partnerships with logistics companiesand business partners, securing collaborations that amplified operational reach andprofitability.Operational Excellence: Implemented lean operational practices, ensuring timelydeliveries, cost efficiencies, and high customer satisfaction.Financial Management: Raised capital funding for startup inventory and equipmentprocurement, demonstrating effective financial planning and resource allocation.Sustainability and Innovation: Focused on environmentally friendly practices,including fuel-efficient.

Solutions Selling and Consultative Sales: Increased monthly profits by 15% througheffective sales strategies and customer-focused solutions for residential andcommercial clients.Team Leadership and Performance Management: Led a team of sales and serviceprofessionals, mentoring them to exceed performance goals while delivering aseamless customer experience.Quality Standards & Compliance: Designed and implemented quality controlstandards and compliance processes, resulting in a 20% reduction in customercomplaints.Client Retention and Loyalty Building: Established a reputation for trustworthinessand problem-solving, driving significant customer loyalty and referrals.

Customer Relationship Management (CRM): Delivered exceptional value to thecompany and clients by selling innovative products and services while intentionallyfocusing on the client relationship throughout the sales process leading to a 25%increase in customer retention over one year.Customer Focus: Achieved top-seller recognition by consistently exceeding salestargets through persuasive communication and a solutions-oriented approach.Problem-Solving and Conflict Resolution: Conducted in-depth needs analyses tounderstand client challenges and presented tailored products and services, ensuringalignment with their objectives.Customer Experience: Delivered exceptional customer experiences, demonstratedrelationship management maintaining a 90% client satisfaction rate and fosteringrepeat business.

Collaborated with General Counsel professionals and management to analyze, review andcomplete $3M annual budget.Developed financial spreadsheets and presented budget and financial information tosenior executives.Developed financial analyses and departmental trends for approximately $250K expensebudget forecasts.Provided innovative ideas and feedback to senior leadership for strategic initiativesreducing expenses and contributing to the company's business continuity plan.

Mentored and taught under privileged 1st graders how to read and enjoy reading while working in a team environment. Built their self-esteem, trust and character.

Greeted every customer in the store, reading customer cues to “Match” service level to their expectations, explaining the rewards program and its benefits while ensuring passionate, efficient and helpful service. Followed sales policies, store standards and register procedures, and maintained a clean and organized store. Assisted with store opening, promotional sales, and provided outstanding customer service.