Michael Mcdowell Email & Phone Number

Austin, Texas, US

Worked with both DoD and Intelligence sector customers to gather and assess customer needs surrounding Enterprise Event Monitoring solutions.Provide pre-sales technical support for SolarWinds products to both local and remote Sales RepresentativesAnalyzed and supported opportunities to further grow pipeline through technical guidance, demonstrations and.

• Serve as a Production Specialist, installing systems for both Classified and Unclassified customers.
• Answer, evaluate and prioritize incoming telephone calls, voice mail and email requests forassistance from users experiencing problems with hardware, software, networking and othercomputer related technologies.
• Respond to customer technical support calls in a timely and professional manner.
• Work with other Advisors to handle changing priorities and workload volumes.
• Troubleshoot problems over the phone, through modem access or via onsite visits to customer premises.
• Keep management informed of high priority issues and escalate when appropriate

Houston, Texas, US

The Technical Consultant is responsible for providing technical expertise to project teams and customers for solution development and problem resolution within the ITPS portfolio. They must design and implement technical solutions utilizing the ITPS portfolio to meet the needs of the client, and interface with both internal and external/industry experts to.

Hammond, Indiana, US

The Security Analyst assists customers with any kind of problem they might have with various types of equipment to include: Juniper switches, routers, and firewalls, F5 Load balancers, Blue Coat proxies and firewalls, CheckPoint firewalls, and several other devices. Provide professional customer support and communicate with vendors in case any equipment.

Washington, DC, US

Tactical network specialists are responsible for installation, configuration, operation, and maintenance of networking systems. This includes installing and configuring hubs, routers, bridges, and various transmission media, installing and configuring server hardware and software, and coordinating with the information systems specialist to ensure the.