Michael Mcdowell Email & Phone Number

Frisco, Tx, Us

Nashville, Tn, Us

Consulting on all UKG PRO modules with emphasis on talent acquisition, talent management, & HR practices.

Nashville, Tn, Us

Consulting on all UKG PRO modules with emphasis on talent acquisition, talent management, & HR practices.

Brentwood, Tennessee, Us

System Administrator - UltiPro HRIS system.Security Administration and implementation Maintain configuration of UltiPro recruiting & onboarding candidate management.Workflow Administration and implementation.Senior level HRIS system support to center & corporate HR & Payroll colleagues.HRIS system Platform Configuration Build, test, and implement mass uploads to the HRIS system.Troubleshoot, analyze, detect, identify, and implements corrections to errors working with UtliPro directly to ensure resolution.Creates and run reports via UltiPro as needed.Function as a lead in testing and training for HRIS UltiPro system initiatives and implementations.Maintain HRIS Training Documentation as needed.

Franklin, Tn, Us

System Administrator - UltiPro HRIS system.Security Administration and implementation for all employee roles.Project Manager for the implementation & configuration of UltiPro recruiting & onboarding candidate management system.Project Manager for the implementation & configuration of UltiPro Compensation Management & Salary Planning system. Workflow Administration and implementation.Senior level HRIS system support to facility & corporate HR & Payroll colleagues.HRIS system Platform Configuration Build, test, and implement mass uploads to the HRIS system.Troubleshoot, analyze, detect, identify, and implements corrections to errors working with UtliPro directly to ensure resolution.Creates and run reports via UltiPro as needed.Function as a lead in testing and training for HRIS UltiPro system initiatives and implementations.Maintain HRIS Training Documentation as needed.

Franklin, Tn, Us

Supervise a team of 13 HR Specialists. Recruiting, developing, mentoring, and scheduling HR services staff. Manage new hire training and resources for HR Services.Accurately maintain employee records including on-boarding data, employment adjustments and exit data for multi-location entities. Responsible for ensuring active license documentation and obtaining proper license documentation when needed for multi-location entities. Tasked with problem analysis and resolution as it pertains to the areas of job responsibility. Participates in provided training programs as applicable. Performs responsibilities that contribute towards meeting or exceeding team and center goals. Running and providing reports to site personnel and partnering with management and site personnel to provide optimal HR support.

Franklin, Tn, Us

Manage new hire training and resources for HR Services in the Employee Service department.Manage processes and assist in HR functions including employee movement & new hire onboarding via Taleo & UltiPro for local HR staff in our hospitals nationwide.Assists in recruiting and hiring process of new HR Specialists.Maintain credentialing process for hospital clinicians & professionals.Resolution of HR related issues presented via Remedy 7.6 ticketing software from local HR staff in our hospitals nationwide.

Franklin, Tn, Us

Coordinate new hire training and manage resources for HR Services in the Employee Service department.Manage processes and assist in HR functions including employee movement & new hire onboarding via Taleo & UltiPro for local HR staff in our hospitals nationwide.Maintain credentialing process for hospital clinicians & professionals.Resolution of HR related issues presented via Remedy 7.6 ticketing software from local HR staff in our hospitals nationwide.

Oversees the day-to-day operations of a customer care center customer service team consisting of approximately 25-30 direct reports as assistant to the CSR Manager.Ensures that customer satisfaction is achieved through courteous and effective communication, problem solving and efficient processes. Ensures that team members follow standard methods of dealing with customer service issues. Assists with escalated customer service issues that cannot be addressed at the customer service representative level. Ensures that all complaints are resolved in a timely manner. Reviews trends for phone volume, staffing levels, customer satisfaction and revenue management to determine where process improvements may be made. Responsible for hiring, coaching, performance evaluation of direct reports. Ensures that all customer service representatives receive the appropriate training. Provides one-on-one training to staff members when needed. Manages technical escalations team delivering solutions to escalated technical issues

Recruitment, interviewing, and hiring of management, healthcare and administrative professionalsManage on-boarding process for new hire colleagues including background check processManage company benefits for Healthways colleaguesProficient with Taleo, Ceridian, PeopleSoft, Oracle Finance, and Microsoft Office Suite Coordinate colleague compensation for existing and new hiresCoordinate performance and behavioral management of colleagues for HR ManagerManage and or assist with colleague relation activitiesAssist colleagues in licensure reimbursement, credentialing, and verification

Chicago, Il, Us

Manage program recruitment, administration, and development Lead group and private meetings offering counsel regarding self help and spiritual advisementConduct pre and post participant interviews to determine success of individuals after graduationCoordinate with Restore Management to ensure proper payment, and follow up with Licensed CounselorsMaintain a strict policy of confidentiality and freedom to express issues of the heart

Performed technical support for healthcare providers having issues with MediFAX computer based software and POS hardware via teleconference callsManaged multiple projects of administrative and technical nature such as product literature, database management, and client relationsGeneral office tasks utilizing Microsoft Office Suite and various other company based software