Michael Mcfarlane Email & Phone Number

United States

Redmond, Washington, Us

Burlington, Ma, Us

Earning a promotion to Software Engineer Manager, I lead a team of 10 to develop and deliver innovative, scalable AI solutions. I manage a partnered company that represents $2M+ in business. Collaborating with clients, I deep-dive into business needs, gather requirements, and document technical specifications. I manage and coach both onshore and offshore technical teams, measuring performance and reporting on metrics. HIGHLIGHTS✔ Assisted in the centralization of the application development team to create a consistent client experience✔ Standardized Development Manager & offshore best-practice processes across North America and India✔ Leveraged MS Azure Cloud Services to implement 3 'Faqbot' applications for the IRS that improved caller experience and saved millions✔ Balanced team workloads with the creation of Development Manager roles, creating growth opportunities✔ Achieved a < 11% turnover rate in India, outperforming historical averages✔ Selected to lead training and build team capability in India✔ Introduced a technical review process, driving project overages below 15% targets✔ Fostered communication, collaboration, and client partnership within service provider staff, resulting in higher quality deliverables and fewer escalations

Burlington, Ma, Us

Principal Technical Consultant (2014 – 2017 | Senior Technical Consultant (2008 – 2014)Technical Consultant (2003 – 2008) | Associate Technical Consultant (2002 – 2003)As a Consultant, I was responsible for steering end-to-end client engagements. Based on my success in building client relationships and my ability to implement innovative solutions that solve complex business problems, I was promoted multiple times. With a hands-on approach, I built and coded applications, partnered with QA to design testing plans, and resolved defects.With each project, I oversaw risk management, project planning, and all phases of development. Supporting clients in post-production, I delivered training and troubleshooted issues. My end result was always to provide an on-time product that met/exceeded customer expectations and helped them achieve business goals. HIGHLIGHTS✔ Standardized training and tools to bridge a gap between onshore and offshore teams✔ Achieved a < 5% offshore management overhead and 90%+ utilization rate✔ Enabled the team’s ability to correctly assess project size and estimate resources based on complexity✔ Took over and revitalized a delayed multi-million-dollar project, delivering 30+ web services in 5 weeks✔ Tapped to resolve post-deployment production issues for American Airlines, optimizing the application✔ Awarded a High Performance Award for exemplary leadership skills