Founded in 2014 as Thumbster Connect, Dispatcher.com is a software solution and mobile app for waste removal and equipment rental companies. In 2021, Thumbster Connect became Dispatcher.com, with an updated mission to create cutting-edge technology to simplify the dispatching process.Dispatcher.com is a simple, versatile, cloud-based software designed specifically for the waste management industry. This customizable solution gives you the ability to dispatch your drivers, track your assets, manage your customers and more – all in one easy-to-use platform.Built with equipment rental companies in mind, our robust web application and driver mobile app help you run your business more efficiently and scale with you as you grow.

• Drove revenue in the Agency Services channel by selling a marketing software to businesses of all sizes• Developed and implemented the channel’s sales strategy by developing new partnerships, increasing engagement with existing customers, and generally scaling the channel• Generated reports, prepared forecasts, analyzed KPIs, and performed A/B and multivariate testing• Served as a key member of the Lead Generation team• Collaborated with the marketing team on new product launches to fill gaps in the Agency Services offerings • Reviewed margins, bid prices, and conversion rates to continually adjust bidding strategies for leads• Continuously monitored performance benchmarked against prior daily, weekly, monthly, and YoY performance, identifying trends, irregularities, and opportunities• Prospected for new business through cold-calling and networking with similar companies• Leveraged internal data to up-sell and cross-sell with existing clients Key Contributions and Accomplishments• Increased monthly revenue from $3K to $70K in the Agency Services channel• Assisted with the launch of Acquirly in 2016, which has since grown to $75K in annual recurring revenue• Grew total annual revenue from $2M to $8M in new sources using growth initiatives• Improved the overall lead acceptance rate from 35% to 45% which led to overall profitably and helped maintain margins of 35%+• Spearheaded third-party growth initiatives that increased new business aggregators by more than 20%• Implemented a more targeted bid structure, which resulted in more leads won and a 10% increase in revenue • Increased lead generation which necessitated a 30% growth in call center agents to handle the increased volume of inbound leads• Identified missed revenue opportunities of unsold leads that led to recapture of $250K annually

• Oversaw the promotion of investments, loans, deposit accounts, mortgages, and similar financial products to small and mid-size businesses and consumers• Managed P&L of $150M in balances and $25M in loans and all associated reporting• Led a sales team of 8 personal bankers who were responsible in engaging foot traffic into the retail branch, follow up as needed, and pursue other incoming leads• Reviewed sales appointments and call results, engaging the sales team on their daily, weekly, and monthly goals • Supported sales representatives by coaching them on sales calls and helping them close deals• Collaborated with internal business partners across multiple LOBs to determine the next steps on moving customers through the sales process Key Contributions and Accomplishments• Increased overall P&L by 17% through new customer acquisition and high retention rates• Grew household and business deposits from $12M to $20M and deposit balances from $100M to $140M across up-selling, cross-selling, and new acquisitions• Increased customer service scores to 90% and staff satisfaction scores to 100%, bring both from “red” to “green” over 2010 scores

• Managed a portfolio of $140M in deposits and $15M in loan balances with commercial and consumer accounts• Planned and executed all strategies that drove revenue, customer loyalty, and branch performance• Managed 7 employees, providing coaching in the areas of sales techniques, product expertise, and customer experience, and setting goals for both individual team members and the team as a whole• Leveraged community engagement as a key driver of results Key Contributions and Accomplishments• Grew P&L by 10% and added 50 new households in a lower income community• Grew household and business deposit balances from $115M to $140M and loan balances from $12M to $15M • Maintained 5-star customer service marks and team engagement scores of 100%

• Promoted bank products to new and existing customers, making customized recommendations based on a customer’s specific needs, goals, and constraints • Fostered customer retention and customer loyalty by providing advisory services for clients on financial servicesKey Contributions and Accomplishments• Achieved an average YoY growth of $4M in loan balances and $3.5M in deposits and investments• Recognized 3 times as a National Achiever, ranking in the top 10% out of 8,000 sales staff company-wide• Served on the District Leadership Team, which onboarded new Branch Managers, providing specialized training on the sales process, products, and corporate culture

• Promoted bank products to new and existing customers through relationship development and cold-calling• Supported management and partners on appointments, serving as a liaison between clients and internal business units Key Contributions and Accomplishments• Increased cross-sell ratio to 50% through needs-based conversations