Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephoneReviews, researches and/or enters data in various systems to support respective functional areaCompiles data and provides various regular and adhoc reports to management for review and determinationServes as frontline customer service to receive, solve and/or escalate customer inquiries and issuesAssists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customerPrioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same dayEnsures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policyResearches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management reviewReviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of managementReviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments! . Enters settlement adjustments as directed by managerCompiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system.Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues.