Michael Mcgee Email & Phone Number

A result-orientated Senior Manager with extensive experience in delivering transformational change to boost quality and drive efficiencies within multiple Operational, Technical & Production environments. Specific expertise in increasing production output, improving quality standards, introducing operational improvements, and reducing waste using a ‘Kaizen’ approach combined with Lean and Six Sigma methodologies. Passionate about improving customer experience, client retention, and ROI through astute P&L management and applying innovative, creative problem-solving skills to address client issues. An inspiring and authentic leader, able to build, develop, and motivate high-performing multi-cultural and multi-site teams to deliver successful business outcomes. KEY SKILLS & ACHIEVEMENTSBusiness Transformation – Transformed Pinnacle Africa’s Quality services within Technical, Production & Return Logistics departments into a state-of-the-art Service provider which supported business growth from £15M (2001) to £133M (2010). Key improvements included: • Established an R&D operation to ensure QA compliance prior to product import.• Obtained & retained ISO9001-2008 accreditation across Production & Technical facilities.• Increased Production output 5 by foldBusiness Scale-Up / Operational Leadership – At Infrasol Ltd, built the business to support the ongoing growth of a start-up into a successful group company with average annual revenue of £7.5M @ 16.5% EBITDA.• Instigated a ‘customer-centric’ culture and evolved onsite services to provide an ‘all-inclusive’ user management serviceProcess Improvements / New Product Development– Extensive experience implementing manufacturing efficiencies to eliminate waste and boost output. • At Pinnacle, increased production output 5-fold while supporting client requirements including: o Multi-site management with multi-shift implementationo Launched the sale of extended onsite repair/replacement warranties resulting in additional annuity revenue of £425k in warranty provision.• At Infrasol, developed bespoke hardware charging and storage solutions to reduce breakages and theft including a CAT6 Surface box. Installation times dramatically reduced with a labor-saving cost of +£350k p.a. Leadership – Built a strong reputation as an inspirational leader across multiple organizations. Highly experienced at leading businesses and large teams, in uncertain and complex environments to deliver successful business outcomes.

Listed skills include Business Process Management, Business Planning, Business Strategy, Business Analysis, and 28 others.