A result-orientated Senior Manager with extensive experience in delivering transformational change to boost quality and drive efficiencies within multiple Operational, Technical & Production environments. Specific expertise in increasing production output, improving quality standards, introducing operational improvements, and reducing waste using a ‘Kaizen’ approach combined with Lean and Six Sigma methodologies. Passionate about improving customer experience, client retention, and ROI through astute P&L management and applying innovative, creative problem-solving skills to address client issues. An inspiring and authentic leader, able to build, develop, and motivate high-performing multi-cultural and multi-site teams to deliver successful business outcomes. KEY SKILLS & ACHIEVEMENTSBusiness Transformation – Transformed Pinnacle Africa’s Quality services within Technical, Production & Return Logistics departments into a state-of-the-art Service provider which supported business growth from £15M (2001) to £133M (2010). Key improvements included: • Established an R&D operation to ensure QA compliance prior to product import.• Obtained & retained ISO9001-2008 accreditation across Production & Technical facilities.• Increased Production output 5 by foldBusiness Scale-Up / Operational Leadership – At Infrasol Ltd, built the business to support the ongoing growth of a start-up into a successful group company with average annual revenue of £7.5M @ 16.5% EBITDA.• Instigated a ‘customer-centric’ culture and evolved onsite services to provide an ‘all-inclusive’ user management serviceProcess Improvements / New Product Development– Extensive experience implementing manufacturing efficiencies to eliminate waste and boost output. • At Pinnacle, increased production output 5-fold while supporting client requirements including: o Multi-site management with multi-shift implementationo Launched the sale of extended onsite repair/replacement warranties resulting in additional annuity revenue of £425k in warranty provision.• At Infrasol, developed bespoke hardware charging and storage solutions to reduce breakages and theft including a CAT6 Surface box. Installation times dramatically reduced with a labor-saving cost of +£350k p.a. Leadership – Built a strong reputation as an inspirational leader across multiple organizations. Highly experienced at leading businesses and large teams, in uncertain and complex environments to deliver successful business outcomes.