Michael Mcgrane Email & Phone Number

5415 E High Street Phoenix, Az 85054 Suite 103

3494 Camino Tassajara, #144 Danville, California 94506

Coordinated and fulfilled any obligations contracted by event clients, provided logistical and customer service support whenever needed to improve guest experience and minimize costs to all clients. Events I have previously been contracted are quite diverse, ranging from transportation logistics for the Pebble Beach Concours d’Elegance Classic Car Show, sponsorship fulfillment for all national events for Ferrari Club of America and VIP hospitality management for Credit Suisse – North American Collector Car Program

5350 E High Street Phoenix, Az 85054 Suite 101

Ensured the staff produced high quality customer service and an enjoyable experience to all guests and performers throughout every interaction. Built operational systems to maintain a safe and sanitary workplace for all guests, employees and vendors. Promoted upcoming performances and special events as well-as the venue itself both onsite and throughout my professional network. Maintained a comprehensive knowledge of food safety, safe liquor service, and operations safety practices and educated all staff on each field of knowledge. Maintained comprehensive knowledge on used computer systems and Point of Sale systems to improve tracking of inventory and costs as well-as the ergonomics of user interfaces to streamline staff and tracking efficiency. Maintained an active PAR list on all items used behind the bar, managed the inventory of the bar program and ran continuous staff development on sales techniques and product knowledge to improve bar margins by around 30% and reduced costs by around 30%.

3700 Blackhawk Plaza Circle, Danville, Ca 94506

Oversaw, coordinated and supported Operations and Maintenance teams during all day-to-day operations. Acted as a direct line of communication between museum administrative, hourly and catering staff, in addition to, private vendors and contractors. Responsible for improving storage and security of all facility assets and storage. Maintained staffs’ primary focus on being a high-quality, professional experience for all museum and event guests.