Michael Mcivers Email and Phone Number
I’m a CompTIA A+ certified professional with excellent analytical, problem solving and communications skills. Strong knowledge of operating systems, networking, security, and cloud-based support. Adept at troubleshooting and resolving technical issues and skilled in understanding customer issues and needs. Strong customer service orientation and ability to explain complex technical terms in simple language to help resolve issues quickly and with high customer satisfaction. Interested in IT helpdesk and support technician opportunities that leverage education and experiences.Highlights of strengths and experiences:* CompTIA A+ CertificationAreas of knowledge include network and security implementation, software and hardware installation, technical support and issue troubleshooting and resolution.* End user educationSkilled in teaching technical skills to others (e.g. students, clients, interns).* Data Analysis and VisualizationData analysis and data visualization experience earned at UW and owning personal music theory business. * Hardware and Troubleshooting4+ years building and servicing PC workstations including design of custom systems and performance testing of individual components. I have a diverse range of passions for technology, music theory and composition, animation, film, and all forms of complex problem-solving. I look forward to connecting with others who share similar passions and interests.
Snohomish County Public Defender Association
View-
It Support TechnicianSnohomish County Public Defender Association Oct 2022 - Present
-
Network Support Technician / Systems AdministratorOlympic Engineered Sales, Inc. May 2022 - PresentLake Stevens, Wa, UsOlympic Engineered Sales, Inc. is an inside sales company dealing in high tech, practical, and hardware parts and machinery.- Engineer creative and effective network and security solutions in a professional SOHO environment.- Configure, maintain and remotely manage Linux and Windows server protocols for mailbox, file storage, and domain services.- Administer and remotely monitor endpoint protection services using Webroot for business, DUO, and Microsoft Authenticator.- Perform Microsoft 365 global administrative tasks including password policy, billing, application deployment, multi-factor authentication, and more.- Provide technical consultation for processes that scale with business growth while following current best-practices for data security, backup and both internal and external documentation. -
Music Composer | Teacher | Mentor | Business OwnerSelf Employed Jul 2017 - PresentSatellite Beach, Florida, Us* Media Production: 10+ years of music production, graphic design and songwriting experience. Creative media production using Presonus Studio One, Guitar Pro, Audacity, PaintTool SAI, Photoshop and more.* Mentoring | Teaching | Tutoring: Strong skills in teaching technical skills to others - students, clients and interns. -
It Rapid Response TechnicianFusiontek Nov 2021 - Feb 2022Kirkland, Wa, UsFusionTek provides expert IT support for small and medium-sized businesses.* Provided effective support, troubleshooting and resolution for corporate customers including de-escalating dissatisfied customers and restoring productivity, with a 100% personal CSAT rating.* Created, updated, triaged, and assigned helpdesk tickets efficiently using AutoTask PSA software.* Conducted backend and remote access repair services to client devices via Datto RMM and LogMeIn Rescue.* Worked with the full suite of Microsoft 365 Admin Center, including Azure AD, Office, Exchange, and Teams, managed endpoint protection using Webroot, DUO and Microsoft Authentication.* Deployed laptops and thin clients with responsibilities including domain-joining, network and printer mapping, RMM agent installation, Office 365 application deployment, Outlook mailbox profile deployment per internal SOP and customer specifications.* Managed various physical and virtual servers for printing, file sharing, and Active Directory, created and implemented systems for software updates and patch scheduling. -
Assistant Sales RepresentativeOlympic Engineered Sales, Inc. Jun 2020 - Nov 2021Lake Stevens, Wa, UsOlympic Engineered Sales, Inc. is an inside sales company dealing in high tech, practical, and hardware parts and machinery. * Networked with purchasing, maintenance and manufacturing prospects to open up sales opportunities and create leads. * Data Collection | Client Relations | Project Management: Collected and organized data using Microsoft Excel to determine future leads and conducted analysis to determine where future resources should be allocated.
-
Research Assistant (Capstone)University Of Washington Bothell Sep 2019 - Dec 2019Bothell, Wa, UsResearch Assistant role working side-by-side with Professor Chang. * Data Visualization and Mapping: Collected, parsed, and graphed data using R and RStudio to determine significant differences between ecotypes in terms of biomass prioritization and reproductive phenology. * Biology Research: Conceptualized and collaborated with team to study drought resistance in perennial plants. * Genetic Research: Analyzed biomass prioritization and reproductive phenology of two ecotypes and one genetic knockout of Arabidopsis thaliana. Directly led to data Professor Chang could use in peer-reviewed journal articles.
Michael Mcivers Skills
Michael Mcivers Education Details
-
Computing Technology Industry Association (Comptia)Information Technology -
University Of Washington BothellNeurobiology And Neurosciences
Frequently Asked Questions about Michael Mcivers
What company does Michael Mcivers work for?
Michael Mcivers works for Snohomish County Public Defender Association
What is Michael Mcivers's role at the current company?
Michael Mcivers's current role is CompTIA A+ Certified Professional working in IT & Tech Support.
What schools did Michael Mcivers attend?
Michael Mcivers attended Computing Technology Industry Association (Comptia), University Of Washington Bothell.
What skills is Michael Mcivers known for?
Michael Mcivers has skills like Leadership, Collaborative Problem Solving, Digital Art, Client Relations, Cell Biology, Biology, Computer Hardware, Windows, Animal Behavior, Data Entry, Neuroscience, Microsoft Powerpoint.
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial