Michael Mckay Email & Phone Number

Remote

Greater Chicago Area

Promoted to senior field appraiser position.• Onsite inspection, verification and estimating of mechanical and physical damage claims at automotive repair facilities.• Assigned as in house adjuster at three difficult and non-profitable dealerships in my territory. After taking over and managing these accounts, through claim inspection, dealership training on correct claim procedures and working with dealership service management, these dealer’s loss ratios dropped an average of 11% and a $200 reduction in cost per vehicle serviced, making these profitable accounts now. • Lead adjuster on multiple large catastrophe claims, some in excessive of 2 million dollars. Responsible for all contact and claim negotiations with dealership and/or repair vendors, managing personnel, travel, claim expenses and settling claim.• Responsible for training and mentoring new employees.

Greater Chicago Area

Promoted to field appraiser position. • Onsite inspection, verification and estimating of mechanical service agreement claims at automotive repair facilities.• Onsite inspection, verification and estimating of wholesale insurance physical damage claims at automotive repair facilities.• Lead adjuster on multiple wholesale catastrophe claims. • Worked with account management staff to help control and lower dealership loss ratios by 15% at multiple challenging dealerships.• Performed repair order reviews, vehicle early loss inspections and parts scraping inspections at dealerships to identify loss ratio problem areas and worked in conjunction with dealership management to correct these issues.• Performed dealership onsite location inspections to assess company exposure to loss and worked with dealerships to help limit their exposure to loss.

Greater Chicago Area

Promoted to supervise a team of 10 customer service employees which handled larger dollar mechanical claims which had been assigned to field adjusters for inspection.• Kept daily statistics of employee’s performance and team statistics, handling supervisory of calls, staff scheduling and assisting team members with claim decisions.• Writing and holding employee performance reviews. • Assisted management with multiple special projects. • Member of Ally's catastrophe team, which involves writing repair estimates on weather related damage to dealership vehicle inventories. • Responsible for training and mentoring new employees.

Greater Chicago Area

• Verified extended service agreement claims from General Motors dealerships and independent repair facilities. Involved verifying labor times, parts, prices, and technician’s methods and reasoning for repairs. • Payed automotive claims, canceled service agreements, and helped dealers correct claim rejections.

Bachelor’S Degree, Automotive Engineering Technology/Technician, 3.9 Gpa, Magna Cum Laude

Activities and Societies: Automotive Technology Organization Member

Associate’S Degree, Assoicates In Science