Responsible for expanding the company’s presence in North, and South America by implementing sales strategies, and developing new business relationships throughout the region. Other responsibilities include:Target, and gain access to decision makers in key prospect accounts in the region.Work closely with both end users, and channel partners to generate, develop, and close sales opportunities across the region.

Responsible for Business Development in Mexico, Central and South America. Provide consulting services for aviation projects of startup and existing airlines. Manage Commercial Aircraft Sales of Boeing and Airbus aircraft with emphasis on secondary market transactions.

Responsible for managing all HR functions of the Pleasanton Area Census Office - Recruiting, New Hire Onboarding, Benefits, Training and Payroll. Lead and managed a team of 4 supervisors and 25 clerks. Processed weekly payroll for 120 employees. Responsible for the timely and accurate processing of weekly payroll for 120 employees. Created and maintained new employee files, and prepared internal transfer/promotion, and exit documentation.Planed and scheduled employee work hours, interviews, orientation, and training sessions.Assessed staff performance and provided coaching and guidance to ensure maximum efficiency.Managed all vendor relationships and facility operations.Was recognized by our the Los Angeles Regional Census Office for hiring 1800 enumerators ahead of schedule and within budget, and finishing first in the West Coast Region out of 43 offices.

Responsible for supporting branch operations in Argentina, Brazil, Chile, and Mexico. Conducted branch reviews, and implemented corrective action plans where needed. Reviewed Country budgets, and reported monthly variances. Trained local staff on the use of Bank’s proprietary computer systems. Worked with branches to resolve audit findings and implement corrective action plans. Reviewed monthly Employee Visa Card Activity Reports to ensure compliance with company policies. Served as Country Operations Manager in Mexico for two months. Recovered US$250K in outstanding compensation claims for the Latin America FX Department. Improved credit audit rating for Bank of America Mexico Branch from unsatisfactory to satisfactory. Established solid working relationships with Central Bank authorities in Mexico City. Reviewed daily Anti-Money Laundering (AML) and Office of Foreign Assets Control (OFAC) reports, and reported suspicious activity to the U.S.Department of Treasury.

Responsible for implementing large scale computer systems in branches throughout Latin America. Successfully implemented online Demand Deposit Account systems in Argentina, Chile, and Mexico. Setup Customer information Systems in Argentina, Chile, and Mexico. Conducted user acceptance testing of new software. Worked closely with branches to develop system enhancements. Trained local staff on use of new computer systems. Managed the Information Technology Helpdesk

Responsible for managing the Payroll and Personnel departments. Managed 3 Direct Reports and 30 staff. Resolved daily processing issues, and recommended corrective action when needed. Recruited staff and scheduled training sessions. Managed facility operations of the Concord Census Office including custodial services and HVAC systems. Ensured compliance with CAL-OSHA regulations. Coordinated and supervised physical inventories, reconciled inventory records, and managed outside vendors. Maintained the flow and quality of completed work by monitoring work status, daily performance, and making adjustments to expedite production when necessary. Reviewed work submitted by office, and field staff to ensure timely delivery and accuracy. Responsible for responding and resolving customer complaints in a timely and professional manner. Hired 1600 enumerators for the Non-Response Follow Up (NRFU) operation. Trained clerks on tasks required in the collection, control, and review of personnel and payroll data. Achieved outstanding audit ratings for the Payroll and Personnel Departments. Responsible for managing office premises, custodial services, and purchases of office supplies.

Responsible for buying, selling and leasing residential property for clients.Promoted sales of properties through multiple listing services, open houses, and other online advertising platforms.Advised sellers on how to make homes more appealing to potential buyers, increasing average selling prices by 5% from initial appraisals.Evaluated mortgage options to help clients obtain financing at best prevailing rates and terms.Advised clients on market conditions, prices, mortgages, and legal requirements.Coordinated property closings overseeing signing of documents, and disbursement of funds.

Responsible for re-engineering existing business processes, and improving customer service. Streamlined existing business processes, resulting in annual savings of $500K. Performed data collection and analysis of call center Key Performance Indicators (KPI’S). Prepared monthly Key Performance Indicators Report for Senior Management. Proposed and implemented process changes in the Individual Retirement Accounts (IRA) department, which reduced the processing cycle time to open a new account by 50%. Worked with key business partners to develop operational efficiencies, process improvements, and improve profitability. Supported several green belt projects by providing key metrics, workflow charts, and analysis. Coordinated and supervised move to new premises. Responsible for planning floor layout, setting up workstations, moving computers, telephones, and furniture.