Michael Mclean Email & Phone Number

Ramstein Air Base, Rhineland-Palatinate, Germany

• Install, stack, manage and configure, switches and network infrastructure devices.• Administer telephone system support through Cisco Unified Call Manager to include VoSIP.o Install and configure new phones, reconfigure and reposition existing phones.• Installed and maintained fiber and coper infrastructure for 30+ networks for the 603rd AOC.• Work collaboratively with 3rd party support services on diagnosing and troubleshooting issues • Troubleshot room network outage; isolated stacked switches with single/faulty power supply unit, replaced PSU and added a second for redundancy.• Provides account management and user assistance on all IT related matters for 500+ users.• Tore down 397 workstations, removed 1000+ computer, monitors and associated cables, and installed new Secure View laptops and monitors to include tracing and patching network fiber.• Provided multi-national IT support for DoD/coalition Intel networks, for global user accounts and man-aged on-premises, collocated, and IT infrastructure and services.

Shaw Afb Sc

• Provide service to end-users for operation, restoration and configuration of information systems.• Provide network assistance and technical support to resolve user problems, service requests, communica-tions, computer, voice, network faults and outages.• Manage network user accounts on relevant systems and platforms.• Used Remedy to prioritize, route and assign support tickets to appropriate support team(s) for resolution.

Sr. Network Technician· Project Team Coordinator on multiple network wide PMO/Non-PMO initiatives; Windows 10 Migration, Citrix Upgrade, Virtual Environment Upgrade, Network Refresh.· Prepared regular briefings for leadership about project statuses. · Fostered positive relationships with end users to enable mission success. · Maintain Remedy queue to meet extensive contract matrix requirements. · Supported end users to maintain 99.9% system uptime in direct support of mission efforts.· Led expeditious replacement of essential failed hardware for key personnel to meet mission, project, and contract requirements.· Maintained STIG compliance on printers and multifunction devices, as well as workstations, laptops, and thin clients.IT support technician · Installed, configured, and maintained computer workstations for more than 3000 people.· Managed IT inventory database for 100% accountability of 18k pieces of IT equipment.· Conducted monthly inspections of more than 6000 pieces of IT hardware.· Defense Reutilization and Marketing Office (DRMO) rep for more than 18K pieces of hardware.

Al Udeid Air Base, Qatar

- F-16 Tech School 1996--1997-Shaw AFB, SC 1997--2000-Osan AFB, Korea 2000--2001-Aviano AFB, Italy 2001-2004-Osan AFB, Korea 2004--2005-Spangdahlem AFB, Germany 2005--2007-Luke AFB, AZ 2007--2014-Holloman AFB, NM 2014--2016

Holloman Afb, Nm

Supervisor of Wheel and Tire shop in support of 24 F-16 fighter aircraft valued over $619M.led over 200 inspections/120 maintenance actions and assembly of 240 wheels Maintained equipment account worth $70K. Coordinated w/various outside agencies; NID, Corrosion, and Supply.

Luke Afb

• Deployed to Iraq as Wheel & Tire technician for three months• A year as Phase tool room supervisor and $1.5M equipment account custodian• One year as NCOIC of Wheel & Tire in support of five AMU’s/23K sorties• Two plus years flightline maintainer 308th AMU; 7 level, Mid Shift Supervisor, engine run qualified and Cann program manager• A little over a year as an Airman Dorm Leader

Spangdahlem Afb, Germany

• 7 level flight-line mechanic with engine run qualification (GE)• Deployed to Turkey 2006• Exercise Deployment to Cape Verde, Africa

Associate’S Degree, Aviation Maintenance, Apr 2014

Associate'S Degree