Global Solutions Architect providing overall architectural ownership and solution management across all verticals and solution towers. Provides Enterprise Architecture support to opportunities for large global enterprise clients that have a high technical complexity. Provides leadership to the opportunity team and works with key business stakeholders and subject matter experts to build a holistic view of the client strategy, processes and information technology assets. Leverages knowledge to ensure that the client business requirements and the End to End Solution are in alignment. Ensures the links of the business mission, strategy, and processes of a customer organization to its IT strategy and documents this using multiple architectural models or views that show how the current and future needs of an organization will be delivered. Responsible for documenting and developing the cost structure that will support the customer journey from current modes of operation to a newly defined transformed state. Responsible for comprehensive technical responses in support of business development activities.

Profit/Loss owner accountable for all aspects of business and commercial management for ~$10M contract. Increased revenue by 26% and achieved 32% gross margin. Ability to build excellent customer stakeholder relationships resulted in the award of ~$3.4M best value contract in extremely competitive environment. Accountable for PMO that averaged ~15 concurrent projects and a Network Operations Center (NOC) supporting WAN, LAN and security infrastructure.* Prepared full year budgets/forecasts and provide monthly updates, to include action plan with regard to revenue and profit targets for a ~$10M contract* Directed team of over twenty personnel delivering Network Operation Center (NOC) and project delivery support for WAN, LAN, security infrastructure for a global enterprise.* Interacted with C-Level customer stakeholders on a regular basis to review overall commercial and program status* Supported all commercial activities with customers and suppliers, to include commercial agreements, contract amendments, and service management* Established “best practice” policies and procedures in the area of service transition (e.g., project delivery into operational environment) * Participated in customer enterprise risk management activities by regularly identifying, assessing and mitigating emerging risks in the network infrastructure* Contributed to new business acquisition activities by providing project/contract management specific content

Responsible for establishing and managing Program Management Office that supported a business unit with over $1.9B in revenue. Provided overall governance for operational reviews across 12 distinct business segments. Managed significant cost transformation program that resulted in over $30M reduction in underlying costs. Organized and supported business unit wide 3-year strategic growth program, enterprise risk management program and resource demand forecasting program.The role also included overall program definition, management, control and reporting to drive 16 distinct transformation initiatives across 14 accounts. Efforts contributed to a 25% increase in profit and over 35% increase in underlying (or recurring) profitability.* Managed cost transformation program with over 200 distinct projects that crossed all key stakeholder communities in the business, to include not only account teams, but also service lines such as service delivery and service assurance organizations.* Planned and supported operational reviews for Profit/Loss business units and supporting organizations that result resulted in standardized, effective and efficient reviews across entire division* Provided management and control for all Senior Leadership Team action plans* Provided support to ISO 9001 audit team in the form of identifying and coordinating site audit activities* Reported to and interacted with C-Level personnel on a daily basis, which requires excellent verbal and written communication skills as well as the ability to develop and leverage solid relationship skills.* Created and evaluated "Americas" investment business cases, to include ROI, NPV, IRR, pay-back periods* Supported Americas Region Enterprise Risk Management activities to include quarterly assessments and presentation to Regional Operating Committee

Responsible for organizational transformation effort for global team that provided service transition (aka service introduction) support. This role included leading the development of a “toolkit” that supported a global, standardized execution framework using ITIL as a core construct. Defined and owned “Practice” specific KPIs and reporting. Provided thought leadership on key organizational transformation objectives in the areas of demand/capacity planning and knowledge management. Developed and executed comprehensive communications and knowledge management plans in support of the above activities. Directed global “managed network service” implementation activities for a number of large customers (e.g., BMS, Mars, Heinz and P&G), to include service designs, development and execution of detailed service transition plans, process development , training, and eBonding. Led operational readiness testing and early-life support. * Leveraged PMP and ITIL certifications to plan and execute numerous projects focused on the provision of IT infrastructure support and overall service management* Global "Practice Lead” for Service Transition activities that drove development and use of standard “toolkit” - governance, processes, interaction models, WBS, quality gates, job standards, roles and responsibilities, and project sizing guidelines. * Planned and executed Operational Readiness Testing to confirm overall systems interfaces and interoperability of defined solution met or exceeded defined requirements. * Supported execution of multiple continuous improvement initiatives * Planned and led internal and customer consulting engagements to deliver technical and managerial content (e.g., key ITIL concepts) * Performed analysis selection of commercial off the shelf software acquisitions* Planned and executed Operational Readiness Testing

Revenue Assurance and Billing: Directed system enhancement and maintenance activities in support of a suite of pricing, billing, dispute, and resolution systems. These systems support numerous telecommunication products and collection of over $200M of annual revenues.Directed deployment/roll-out of Siebel Field Service system, to include infrastructure deployment (Production, Disaster Recovery, Test and Development environments), infrastructure enhancements (Network and Backup) and transition of application maintenance support.Data Center Consolidation: Performed detailed planning and logistics support for a major data center consolidation effort for a Fortune 500 company. This effort targeted consolidation of over 300 data centers into a small number of regional data centers.

Data Warehousing, Data Marts and Historical Reporting: Managed over 20 major system releases, as well as numerous point releases, that leveraged this architecture. Significant contributor to architectural and design initiatives that formed the foundation of this Enterprise initiative. Directed data mart developments, to include database and report server development.Near Real-time Reporting: Delivered enterprise systems that relied upon direct source system feeds to support near real-time reporting requirements. Supported advanced database design and tuning initiatives that ensured near real-time reporting requirements could be met.Analytical Processing: Delivered OLAP based systems and ROLAP based systems. Each of these systems provided senior business analysts (service delivery, network planning) BI tools that effectively supported their day-to-day organizational role. Web Portals and Infrastructure: Managed delivery of a web portal and infrastructure program. This effort included evaluation and selection of hardware platform; evaluation and selection of COTS Software (authentication and authorization, content management, collaboration, feedback and survey, search, usage and reporting); component integration.Learning Management Systems: Led technical team that developed business requirements, created RFI, evaluated proposals and associated prototypes, and made recommendation to business owner regarding the final solution.Personnel Management: Responsible for all aspects of managing a team of over 40 people, to include personnel development planning, performance reviews and overall performance management.Financial Management: Responsible for managing multi-million ($8M-$10M) dollar annual development budgets. Quality Management Systems: Played a key role in successful ISO certification. Directly supported planning and implementation efforts, to include audit support for the certification.

Provided support to the Department of State and the Executive Office of the Secretary of Defense support of office automation transformation objectives, to include networking, productivity tools, application development and business process improvement activities

Provided office automation support for the Department of Transformation, to include network and productivity tools. Also provided Team Leadership for a group of application developers that provided management and tracking tools for a number of programs within the Urban Mass Transit Administration.