Michael Mcneal Email & Phone Number

United States

Proficiently troubleshooted hard drive issues, configured system tools, and diagnosed external and internal damages, ensuring optimal system functionality.Independently and collaboratively supported system installations, programming, and testing, demonstrating expertise in control systems and software.Utilized API knowledge and Azure administrative skills to manage IT administration tasks and facilitate seamless operations.Effectively configured and provided troubleshooting and help desk support and I.T. service skills to repair hard drive issues, provide guided company portal navigation and how to use other various software system tools. Replaced or shipped peripherals like power supplies, connecting cables and components. Implemented extensive changes to computer system settings and BIO utilities to create or modify system redundancies for specific next generation devices. Repaired or replace graphics cards, and reported external and internal damages to quality assurance and escalations as well as faulty functions. System swap, install operating systems, PC refresh, new hire system builds, repair and replace of hard drives fans, power source, wiring, SSD drives or RAM.

United States

Conducted tests and inspections to evaluate the quality and performance of products and equipment. Provided services to interpret quality standards, engineering diagrams, and product specifications, and then execute tests accordingly. Regularly troubleshoot, test and repair malfunctions and defects of devices as well as process documentations for escalations, and completed request tickets with each testing having additional notes and comments for test tracking.Monitored systems and applications, swiftly addressing outages and prioritizing help desk requests or a secure network ticketing system to ensure uninterrupted operations.Conducted data analytics and recommended process improvements, enhancing product quality and efficiency.Provided effective technical support using various platforms, including Webex/Cisco and MS Teams, ensuring smooth communication and problem resolution.