Provided professional service in the IT industry for 8 years, with skills in network and systems administrations, automated testing systems, systems engineering operating systems, incident management, disaster recovery and basic to advanced troubleshooting. Obtained a bachelor's degree in computer science and information technology in 2020. Currently studying at ACI learning to be certified in ITIL4, CompTIA A+, Security+, and Networking+.Technical Skills - Active Directory- Access Control or Domain Control - Network Analysis / Documentation/ PowerShell- LAN/WAN Technologies- Routed Protocol (TCP/IP) (Academics and Intermediately skilled) - Implementation of DHCP, DNS, FTP (ITIL4, CompTIA A+, Security+, and Network+) - Data collect, data analytics and data migration, Implementation of Wi-Fi technologies (802.11a/b/g/n), WEP, WPA (TKIP, AES) (Academics and Intermediately skilled) - Firmware BIOS updates & system builds, Operating Systems install/EUC, Network or boot management configuration and order- Office365 (Word, Excel, PowerPoint, Outlook, Visio, Publisher, Project).Technical support/troubleshooting experience with WebEx/cisco, zoom as well as MS Teams. VoIP access, and trouble, also web audio and video support.- MS Office 365 /Microsoft Dynamics CRM v. 4 /MS Azure.- Installed OS Windows 10 & 11 - System Password Store (SPS) /Sealed Device PIN / Bitlocker /Created sealed device /Locker assignment, functions, and system builds.
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Information Technology System EngineerInfosys Apr 2022 - Oct 2023United StatesProficiently troubleshooted hard drive issues, configured system tools, and diagnosed external and internal damages, ensuring optimal system functionality.Independently and collaboratively supported system installations, programming, and testing, demonstrating expertise in control systems and software.Utilized API knowledge and Azure administrative skills to manage IT administration tasks and facilitate seamless operations.Effectively configured and provided troubleshooting and help desk support and I.T. service skills to repair hard drive issues, provide guided company portal navigation and how to use other various software system tools. Replaced or shipped peripherals like power supplies, connecting cables and components. Implemented extensive changes to computer system settings and BIO utilities to create or modify system redundancies for specific next generation devices. Repaired or replace graphics cards, and reported external and internal damages to quality assurance and escalations as well as faulty functions. System swap, install operating systems, PC refresh, new hire system builds, repair and replace of hard drives fans, power source, wiring, SSD drives or RAM. -
Test Engineering SpecialistMindtree Sep 2021 - Jan 2022United StatesConducted tests and inspections to evaluate the quality and performance of products and equipment. Provided services to interpret quality standards, engineering diagrams, and product specifications, and then execute tests accordingly. Regularly troubleshoot, test and repair malfunctions and defects of devices as well as process documentations for escalations, and completed request tickets with each testing having additional notes and comments for test tracking.Monitored systems and applications, swiftly addressing outages and prioritizing help desk requests or a secure network ticketing system to ensure uninterrupted operations.Conducted data analytics and recommended process improvements, enhancing product quality and efficiency.Provided effective technical support using various platforms, including Webex/Cisco and MS Teams, ensuring smooth communication and problem resolution.
Michael Mcneal Education Details
Frequently Asked Questions about Michael Mcneal
What is Michael Mcneal's role at the current company?
Michael Mcneal's current role is 2020 CTU graduate, Computer sciences and technologies, disaster recovery, security applications, SDLC administrative testing, engineering testing technician, systems engineer, and help desk experience..
What schools did Michael Mcneal attend?
Michael Mcneal attended Colorado Technical University.
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Michael McNeal
South Lake Tahoe, Ca2intuit.com, procept-biorobotics.com3 +183121XXXXX
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1aeromag2000.com -
Michael McNeal
Dayton, Oh3gmail.com, meijer.com, dfsupply.com -
Michael McNeal
Division Director Community/General Internal Medicine At Baylor Scott & White HealthKilleen-Temple Area1bswhealth.org
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