Michael Mcnulty Email and Phone Number
Michael Mcnulty work email
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Michael Mcnulty personal email
Key Skills:Customer Experience | P&L Optimization | Mergers and AcquisitionsStrategic Planning | Process Improvements | Cross Functional CollaborationStakeholder Relations | Mentoring & Coaching | Key Performance IndicatorsOperations Management | Business Integration | Private EquityRevenue Retention | Revenue Growth | Team LeadershipAccomplished and dynamic senior executive with a proven track record of driving customer successes and directing operations and sales in complex organizations. Strategic planner who develops and implements forward thinking approaches to drive growth. Practiced leader adept at building collaborative teams, optimizing P&L, and guiding organizations through critical transitions. Analytical thinker who gathers and utilizes data and metrics to impact user success, increasing retention, identifying growth opportunities, directing support and operational teams, and improving internal efficiency. Extensive experience in mergers and acquisitions with private equity backed SAAS companies.I am an influential, dynamic, and integrity-driven C-Suite executive with more than twenty years of extensive experience creating and leading world-class strategies and operations in diverse and ever-changing environments. Additionally, I demonstrate a proven track record of success in accelerating impactful growth and propelling operational excellence positioning the organization as an industry leader in a highly competitive landscape.My background includes supporting over twenty acquisitions, delivering on aggressive goals, and driving best practices championing the organizational mission and goals. Additionally, I execute on challenges and maintain a forward-thinking, entrepreneurial mindset aligned with the enterprise vision.I am proficient at building powerful teams and organizations, establishing expectations, communicating vision, and monitoring performance to maximize effectiveness. A results-driven senior executive translating organizational needs into revolutionary solutions catapulting change, transformation
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Interim Operations ExecutiveEdceteraWashington, Dc, Us
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Chief Operating OfficerLand Profits Aug 2023 - Aug 2024Land Profits utilizes an industry leading software training and education approach (The Land Profit Generator) coupled with personal coaching to assist current and potential real estate investors in achieving success.This role entails maintaining full P&L responsibility for a dynamic and extremely active training and coaching business with international reach. A major focus is placed on user outcomes, driving top line revenue growth, and maximizing profitability.
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Senior Vice President, General Manager, Global Professional TestingMeazure Learning Aug 2021 - Mar 2023Mcclean, Virginia, UsOversee business logistics, customer experience, and strategy for a private equity backed industry leading certification and licensure test proctoring solution, developing and implementing effective plans to drive customer success, revenue growth and operational improvements. Establish a cohesive and accountable team culture that permeates from team leaders down through the staff to drive top level service and continuous improvement. Build strong relationships with clients to ensure lasting and mutually beneficial partnerships. Devise and execute partner solutions to bridge identified technology gaps and enable faster go to market.Achieved significant revenue growth in just one year through improved strategic planning and operational efficiency. Created a dedicated Professional Testing Team with 400% personnel growth in less than one year and achieved a 95% client retention rate. -
Vice President Customer Success And Operations (Cco)Circa Mar 2019 - Aug 2021Milwaukee, Wisconsin, UsI was exclusively recruited by the Chief Executive Officer to serve in a newly formed role developed to transform in to C-Suite position. Additionally, I led five cross-functional division succeeding a key consolidation into a sole team. Partnered with the Chief Executive Officer to lead significant organizational change and transformation to maximize synergies within the workforce.Built a shared services team encompassing customer experience, implementation, compliance, and account management for an industry leading private equity backed company, installing best practices and promoting greater cohesion to improve operational performance. Led account management team with the goal of delivering significant renewals and upsells for all clients and achieving a 100+% renewal rate for total dollars available and implementing strategic plans and KPIs for the team. Designed the rules of engagement and handoff procedures for the entire client lifecycle from sale to renewal to improve closing percentages and drive business growth.Utilized data and metrics and near real time feedback from clients and end users to drive continuous improvement and maximize user experience leading to a client retention rate of 95%, client satisfaction rate of 97%, and Net Promoter Score (NPS) well above industry standards. Served as an integral member of the Mergers & Acquisitions team that evaluated the market for potential opportunities, including identifying and closing a $35M acquisition. Spearheaded the implementation of Salesforce.com across marketing, sales, finance, and operations, improving organization and efficiency for the organization. -
Interim Vice President, Global Business DevelopmentPrometric Dec 2018 - Dec 2019White Marsh, Md, UsI was specifically recruited by the Chief Executive Officer to perform in an interim role for two months emerging into a year-long special assignment. Additionally, I built the team from the ground up, collaborated with human resources to identify positions, and focused on aligning resources to optimize operations.Designed and installed internal processes and built dedicated business development, implementation, and sales operations teams to enable successful to go market for a $350M private equity backed company. Collaborated with other senior executives to align on strategic goals. Formulated a team of ten business development managers that secured $30M in new logo wins in NAM and Western Europe. Improved organizational cohesion by driving the adoption of salesforce.com and a dedicated cadence of activities between the sales operations, sales, and implementation teams. -
Senior Vice President, Customer Success And Learning OperationsOncourse Learning Dec 2016 - Dec 2018Brookfield, Wi, UsDesigned and executed both short- and long-term strategies to drive growth for a PE backed company and improve operational performance and deliver exemplary service. Created a cohesive shared services team of 80 employees overseeing Customer Experience, Education Operations and Fulfillment, Implementation Services, and eLearning for a $130M private equity backed company. Developed a shared customer support team that managed up to 15K calls a month with service levels exceeding 90%. Collaborated with OCL Leadership to maximize learner experience, customer retention, and same store sales, analyzing customer feedback and related data to craft effective strategies. Established processes, procedures, and operational metrics to ensure internal and external clients' needs were met and exceeded.Instituted data analytics to better track performance and improve service levels, customer success, and staff utilization. Created a Voice of the Customer program that tracked client feedback and provided clear and actionable items that helped to drive internal collaboration and positive change. Migrated all fulfillment activities to one resource, increasing both profitability and productivity. Successfully integrated 15 bolt-on acquisitions, realizing projected synergies while maintaining financial and operational performance. Recapitalized the company twice for $125M and $550M respectively. -
Senior Vice President, General ManagerOncourse Learning Mar 2012 - Dec 2016Brookfield, Wi, UsOversaw P&L for a $55M revenue line across three distinct business verticals, monitoring net income, tracking expenses, and course correcting the company when issues arose. Collaborated with state and federal regulators to create and deploy engaging training and educational products. Established the company as a premier market leader/category killer in mortgage education, capturing greater than 60% market share.Vastly increased profitability, achieving an EBIDTA of more than 50%, and enhanced operational performance to directly improve the user and client experience. Maximized top line revenue growth and operational efficiency by revamping existing processes and procedures to streamline workflows, reduce wasted spending and time, and improve efficiency.
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Vice PresidentPrometric May 2007 - Mar 2012White Marsh, Md, Us
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PresidentKolbe Window And Door Gallery Jul 2005 - Apr 2007
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Regional Marketing DirectorThe Hartford Jun 2003 - Jun 2005Hartford, Ct, Us -
Vice PresidentLegg Mason Feb 1998 - May 2003San Mateo, California, UsNasdaq Trader
Michael Mcnulty Skills
Michael Mcnulty Education Details
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United States Naval AcademyPolitical Science And Government -
The Johns Hopkins University - Carey Business SchoolFinance Concentration
Frequently Asked Questions about Michael Mcnulty
What company does Michael Mcnulty work for?
Michael Mcnulty works for Edcetera
What is Michael Mcnulty's role at the current company?
Michael Mcnulty's current role is Interim Operations Executive.
What is Michael Mcnulty's email address?
Michael Mcnulty's email address is mm****@****ing.com
What schools did Michael Mcnulty attend?
Michael Mcnulty attended United States Naval Academy, The Johns Hopkins University - Carey Business School.
What are some of Michael Mcnulty's interests?
Michael Mcnulty has interest in Science And Technology, Education.
What skills is Michael Mcnulty known for?
Michael Mcnulty has skills like Strategic Planning, Program Management, Business Development, Cross Functional Team Leadership, Strategic Partnerships, Project Management, Leadership, Team Building, Marketing Strategy, Marketing, Mergers And Acquisitions, Strategy.
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