• Provided remote direction and support to on-site installation technicians across the continental United States for various CCTV and Alarm system installations. • Contributed to the success of the teams increase in output quality, through the development of improved troubleshooting workflows, Pre-install Tech Review Meetings, and ticket template enhancements. • Subject matter expert on CCTV and Alarm systems for the tier 2 team• Regularly supported the onboarding of newer teammates• Utilized ServiceNow to triage, organize, track and manage incidents, with a focus on meeting response and SLA targets, as a result I led the team in overall quality and ticket closure rates that led to high customer satisfaction.

• Use NetSuite ERP software for sales entry, inventory management, and finance/accounting purposes• Use Excel to format and organize data for bulk order import into NetSuite• Liaison with dropship business partners for order fulfillment, product information inquiries, and problem resolution• Telephone customer service – Wholesale and retail sales, product inquiries, and problem resolution• Establish business relationships with retail businesses to expand the dealer network

• Foreign English Teacher: Foreign Teacher in the Foreign Language Department at Chongqing Jiaotong University, in Chongqing, China during the 2021 – 2022 academic year. • Responsible for creating classroom materials and exams, assessing students’ performance, record keeping, and submitting results according to university standards and Foreign Language Department requirements.

• Foreign English Teacher: Foreign Teacher in the Foreign Language Department at Chongqing Jiaotong University, in Chongqing, China during the 2020 – 2021 academic year. • Responsible for creating classroom materials and exams, assessing students’ performance, record keeping, and submitting results according to university standards and Foreign Language Department requirements.

• First point of contact for many international service partners and vendors• Played a significant role in increasing the NPS score of Provision Security from negative numbers to an industry-leading score of +75• Technical Support for Anytime Fitness proprietary systems and applications, including Club Hub, Anytime Fitness Door Service, and The Dashboard• Perform SQL Database queries to gather data pertinent to member access, key changes, duplicate key numbers, member usage, billing vendor data, and member transfers.• Network support of Provision Security VLAN on Cradlepoint router and Ubiquity Unify Network interface. Newer systems are comprised of Sysco Meraki routers and switches. • Remote connect via TeamViewer or ConnectWise to troubleshoot PC, view error logs, view network configuration, and provide diagrams for issues that cannot be remotely changed. • Customer Support for other hardware and software systems: PC level 1 support (Win 7, Win 10); maintenance, troubleshooting, and training for video surveillance system and burglary alarm system. • ELK, Gemini and DMP alarm: Access alarm monitoring station via Criticom CMS Connect web interface, use DMP Dealer Admin support interface and ELKrp software interface to provide support for alarm system operation, testing, and issue resolution.• Digital Watchdog and Bosch CCTV DVR and NVR systems: support software and hardware of CCTV system, connection to PC and mobile device through the network, training, and direct support for exporting video clips and event viewing, setting up port forwarding in routers.• Systems used: ConnectWise CRM, TeamViewer, LabTech agent, SQL database queries, Criticom CMS Connect, ELKrp, Outlook and MS Office suite, Anytime Fitness Door Service troubleshooting applications

One on one teaching for students and professional clients of various ages, skill levels, and goals.

Home Mortgage Loan Review

• Taught individual and small class oral English classes using a series of Power Point presentations• Made presentations and led discussions in open forum classes• Instructed corporate enterprise training classes for Siemens and CISDI employees

DC-Group is a company that specializes in maintenance contracts for emergency back up power systems, mainly UPS systems and all associated components.• Supervised 4 Field Service Engineers – scheduling, travel arrangements, technical communications• Excellent communication and customer service skills – submitted reports, generated price quotes• Coordinated maintenance procedures – managed procurement and transportations logistics, hired temp workers, utilized subcontractors, issued purchase orders, maintained tight budgets• Conducted bid competitions, contacted the “best value” bidder and established business relations.• Researched technical details and effectively communicated with customers concerning technical capabilities.

Russian Language Interpreter, Customer Service Agent• Promoted to Russian Language Interpreter position in the International Department, Assisted US Customs with translation for customs processing, provided translation services for passengers• Maintained strict airport securities procedures, obtained US customs seal endorsement• Coordinated flights – interacted with the flight crew, operated jet-bridge, directed and informed passengers with announcements, completed and filed necessary paperwork, directed Boarding Agent• Excellent face to face communication and customer service skills • Utilized internal computer and phone systems to access information and communicate with management

English Teacher at a University in Russia• Taught mainly upper level classes in Literature and American Culture, with a focus on speaking and listening. • Primary instructor for about 5 classes per week, and it was my responsibility to know the material, create the syllabus, lesson plans and exams, and conduct the final examination. • Collaborated with full-time teachers to create lesson plans, select classroom materials, conduct examinations and give constructive criticism. • Actively participated in other university related activities, including: I gave a speech in Russian at a conference about racial tolerance at an event organized by a holocaust survivor, and I led a discussion group at a “civil courage” conference for students.

• Semi-skilled manual labor, sort packages on a conveyor belt operation by zip-code. • Certified monthly to demonstrate zip-code knowledge retention. • Represented my work group in the safety committee.

Teacher's Aid in the Russian Department