Michael Mcwilliams Email & Phone Number

I’m an accomplished operations executive who specializes in structuring business strategies and steering day-to-day operations for organizations in the healthcare services and software space. Focused on growth and driven by performance, I offer demonstrated success in piloting turnarounds to streamline efficiencies, maximize productivity, generate savings, and optimize overall patient care/customer experience.Leveraging my niche experience, I’m adept at identifying areas for continuous improvement and am often trusted by C-level leaders to analyze performance, evaluate metrics, and restructure processes/procedures to enable positive, impactful change. I enjoy partnering across all functions to achieve success, and I thrive when working with like-minded individuals who value collaboration, innovation, and purpose-driven causes.**HIGHLIGHTS**➺ Championed the development and implementation of the Food Allergy Institute’s comprehensive patient education system: TIP University, which increased patient lead conversions 150%, expedited the conversion rate via a 40% time reduction, and optimized the onboarding process within the first quarter of rollout. Helped patients’ families navigate the years-long program journey.➺ Elevated Food Allergy Institute’s program visibility and propelled patient consultations 152% from 2022 to 2023 by revamping the lead pipeline management system, including establishing new strategies and overhauling processes.➺ Increased American Health Connection’s net revenue 200% through establishing impactful strategies across business development, operations, marketing, product development, and staff recruitment functions. Played a pivotal role in achieving major growth by expanding accounts from 80 to 110.➺ Enabled AHC’s rapid rollout of first-in-the-nation access points for COVID testing and vaccination access points (in less than 72 hours) for multiple health systems.➺ Boosted the Institute of Surgical Arts’ annual revenue 200% by nurturing key partnerships with leading plastic surgeons and medical groups.**EXPERTISE**Strategic Planning & Execution, Operations Management, Business Development, Change Management, Consulting, Continuous Process Improvement, Business Strategy, Performance Management, Forecasting, User Experience (UX), Cost Control, Healthcare Operations, Project Management & Delivery, Contract Negotiation, Data Analytics, Marketing Strategy, Stakeholder Management, Community Outreach & Engagement, Recruiting & Onboarding