Michael Mcwilliams Email & Phone Number

Long Beach, Ca, Us

Long Beach, Ca, Us

Long Beach, California, Us

I was brought on board to develop and execute the enrollment and business development strategy to drive growth for this organization focused on treating children and young adults for severe food allergies, with patients hailing from 22 countries. My scope of responsibility includes steering all aspects of marketing, outreach, and community engagement to boost brand awareness and engage prospective patients. In addition, I develop and manage a multimillion-dollar budget, track performance metrics, and review insights to determine areas for improvement. I also partner with executive leaders to address key operational issues.**HIGHLIGHTS**➺ Transformed and optimized the patient enrollment journey by introducing and integrating the HubSpot CRM platform, updating the IVR system, and redesigning patient communication and ticketing systems. Leveraged social channels to enable more engaged, memorable experiences. ➺ Drove patient enrollments and major organizational growth by enhancing lead conversion, streamlining workflows, providing comprehensive patient education, and leveraging updated solutions. Increased patient lead generation 113% from Q1 23 to Q1 24 while consistently selling out open house events and webinars.➺ Optimized patient experience after leading contract negotiations with major hospitality players (Marriott, Hilton, Hyatt) to accommodate 50% of new enrollments traveling from 50 states and 22 countries.➺ Enabled seamless enrollment workflows by cultivating and maintaining strategic partnerships with medical groups, pediatricians, and hospitals. ➺ Elevated allergy-associated safety and awareness through implementing Anaphylaxis epinephrine auto-injector training programs for community partners, local schools, daycares, and early education centers.

Beverly Hills, Ca, Us

Hired to lead daily operations and drive growth for the healthcare industry’s first full-service medical call center and patient communications provider, I was trusted to establish clear management goals while forging longstanding client relationships.**HIGHLIGHTS**➺ Implemented and directed 110+ patient access centers, including health systems, hospitals, and large medical groups nationwide. Elevated patient satisfaction metrics for healthcare executives at America’s largest healthcare providers.➺ Increased new client acquisition five-fold after diagnosing clients’ patient access environment and providing architecture for a direct solution. ➺ Boosted bottom-line profits 17% via spearheading cross-functional initiatives to surpass KPI goals, including creating dashboards to track results of strategic decision making.➺ Reduced turnover from 24% to under 4% while increasing staffing 400% during the COVID pandemic following the development of a recruiting, hiring, and training platform for patient service reps: AHC University. ➺ Slashed operating costs 28% after strategically allocating resources to meet business demands.➺ Reduced costs 50% and expedited client implementations from 90 to 30 days after introducing an accelerated client onboarding program.➺ Increased efficiencies, maximized productivity, and optimized operations through facilitating the collaborative rollout of product technologies across automated call distribution, workforce management, and EMR systems integration.

In this role, I led day-to-day operational and administrative functions for 80+ surgeons, anesthesiologists, nurses, technicians, and office staff. Additionally, I identified surgeons with strong books of business to ensure ongoing, profitable operations, as well as recruited and onboarded credentialed clinical staff.**HIGHLIGHTS**➺ Reduced costs 30% and eliminated waste after streamlining the supply order system and negotiating product contracts.➺ Improved patient satisfaction scores 28% via ensuring high-quality care, medical teaching, and healthcare programs.

I launched and oversaw all aspects of the business, including designing furniture and upholstery products, in addition to sourcing and importing products globally (China, India, Singapore).**HIGHLIGHTS**➺ Grew the business from $250K to $15M in less than eight years by importing tens of thousands of units annually.➺ Developed a bespoke product line in 2012; owned and operated manufacturing facilities in Los Angeles, as well as two showrooms in Santa Monica and Highpoint, California.➺ Championed negotiations to fortify and expand market presence. Negotiated sales opportunities with high-profile web commerce platforms, such as Wayfair, The Foundry, Gilt Groupe, and One Kings Lane.➺ Recruited, hired, and led a team of 50+. Positioned the company for acquisition, selling in 2016.

**HIGHLIGHTS**➺ Fueled sales from $500K to $5.5M in 2006, accounting for a 140% increase, after coordinating 85+ road shows per year with Costco.➺ Reduced expenses 30%+ via integrating a new POS solution and reducing shrinkage from 8% to .5%.➺ Optimized performance by creating or revising policies, as well as authoring the company policy and procedure manual.

Associate Of Science - As, Entrepreneurship/Entrepreneurial Studies

Associate Of Science - As, Marketing

Master Of Business Administration - Mba, In Progress