Michael Mcwilliams Email and Phone Number
I’m an accomplished operations executive who specializes in structuring business strategies and steering day-to-day operations for organizations in the healthcare services and software space. Focused on growth and driven by performance, I offer demonstrated success in piloting turnarounds to streamline efficiencies, maximize productivity, generate savings, and optimize overall patient care/customer experience.Leveraging my niche experience, I’m adept at identifying areas for continuous improvement and am often trusted by C-level leaders to analyze performance, evaluate metrics, and restructure processes/procedures to enable positive, impactful change. I enjoy partnering across all functions to achieve success, and I thrive when working with like-minded individuals who value collaboration, innovation, and purpose-driven causes.**HIGHLIGHTS**➺ Championed the development and implementation of the Food Allergy Institute’s comprehensive patient education system: TIP University, which increased patient lead conversions 150%, expedited the conversion rate via a 40% time reduction, and optimized the onboarding process within the first quarter of rollout. Helped patients’ families navigate the years-long program journey.➺ Elevated Food Allergy Institute’s program visibility and propelled patient consultations 152% from 2022 to 2023 by revamping the lead pipeline management system, including establishing new strategies and overhauling processes.➺ Increased American Health Connection’s net revenue 200% through establishing impactful strategies across business development, operations, marketing, product development, and staff recruitment functions. Played a pivotal role in achieving major growth by expanding accounts from 80 to 110.➺ Enabled AHC’s rapid rollout of first-in-the-nation access points for COVID testing and vaccination access points (in less than 72 hours) for multiple health systems.➺ Boosted the Institute of Surgical Arts’ annual revenue 200% by nurturing key partnerships with leading plastic surgeons and medical groups.**EXPERTISE**Strategic Planning & Execution, Operations Management, Business Development, Change Management, Consulting, Continuous Process Improvement, Business Strategy, Performance Management, Forecasting, User Experience (UX), Cost Control, Healthcare Operations, Project Management & Delivery, Contract Negotiation, Data Analytics, Marketing Strategy, Stakeholder Management, Community Outreach & Engagement, Recruiting & Onboarding
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Director, Business Development And EnrollmentFood Allergy InstituteLong Beach, Ca, Us
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Director, Business Development And EnrollmentFood Allergy Institute Sep 2022 - PresentLong Beach, California, UsI was brought on board to develop and execute the enrollment and business development strategy to drive growth for this organization focused on treating children and young adults for severe food allergies, with patients hailing from 22 countries. My scope of responsibility includes steering all aspects of marketing, outreach, and community engagement to boost brand awareness and engage prospective patients. In addition, I develop and manage a multimillion-dollar budget, track performance metrics, and review insights to determine areas for improvement. I also partner with executive leaders to address key operational issues.**HIGHLIGHTS**➺ Transformed and optimized the patient enrollment journey by introducing and integrating the HubSpot CRM platform, updating the IVR system, and redesigning patient communication and ticketing systems. Leveraged social channels to enable more engaged, memorable experiences. ➺ Drove patient enrollments and major organizational growth by enhancing lead conversion, streamlining workflows, providing comprehensive patient education, and leveraging updated solutions. Increased patient lead generation 113% from Q1 23 to Q1 24 while consistently selling out open house events and webinars.➺ Optimized patient experience after leading contract negotiations with major hospitality players (Marriott, Hilton, Hyatt) to accommodate 50% of new enrollments traveling from 50 states and 22 countries.➺ Enabled seamless enrollment workflows by cultivating and maintaining strategic partnerships with medical groups, pediatricians, and hospitals. ➺ Elevated allergy-associated safety and awareness through implementing Anaphylaxis epinephrine auto-injector training programs for community partners, local schools, daycares, and early education centers. -
Vice President, OperationsAmerican Health Connection Nov 2018 - Apr 2022Beverly Hills, Ca, UsHired to lead daily operations and drive growth for the healthcare industry’s first full-service medical call center and patient communications provider, I was trusted to establish clear management goals while forging longstanding client relationships.**HIGHLIGHTS**➺ Implemented and directed 110+ patient access centers, including health systems, hospitals, and large medical groups nationwide. Elevated patient satisfaction metrics for healthcare executives at America’s largest healthcare providers.➺ Increased new client acquisition five-fold after diagnosing clients’ patient access environment and providing architecture for a direct solution. ➺ Boosted bottom-line profits 17% via spearheading cross-functional initiatives to surpass KPI goals, including creating dashboards to track results of strategic decision making.➺ Reduced turnover from 24% to under 4% while increasing staffing 400% during the COVID pandemic following the development of a recruiting, hiring, and training platform for patient service reps: AHC University. ➺ Slashed operating costs 28% after strategically allocating resources to meet business demands.➺ Reduced costs 50% and expedited client implementations from 90 to 30 days after introducing an accelerated client onboarding program.➺ Increased efficiencies, maximized productivity, and optimized operations through facilitating the collaborative rollout of product technologies across automated call distribution, workforce management, and EMR systems integration. -
Director, Ambulatory SurgeryThe Institute Of Surgical Arts Dec 2016 - Nov 2018In this role, I led day-to-day operational and administrative functions for 80+ surgeons, anesthesiologists, nurses, technicians, and office staff. Additionally, I identified surgeons with strong books of business to ensure ongoing, profitable operations, as well as recruited and onboarded credentialed clinical staff.**HIGHLIGHTS**➺ Reduced costs 30% and eliminated waste after streamlining the supply order system and negotiating product contracts.➺ Improved patient satisfaction scores 28% via ensuring high-quality care, medical teaching, and healthcare programs. -
Founder & Chief Executive Officer (Ceo)Mines Ave Llc Jan 2008 - Dec 2016I launched and oversaw all aspects of the business, including designing furniture and upholstery products, in addition to sourcing and importing products globally (China, India, Singapore).**HIGHLIGHTS**➺ Grew the business from $250K to $15M in less than eight years by importing tens of thousands of units annually.➺ Developed a bespoke product line in 2012; owned and operated manufacturing facilities in Los Angeles, as well as two showrooms in Santa Monica and Highpoint, California.➺ Championed negotiations to fortify and expand market presence. Negotiated sales opportunities with high-profile web commerce platforms, such as Wayfair, The Foundry, Gilt Groupe, and One Kings Lane.➺ Recruited, hired, and led a team of 50+. Positioned the company for acquisition, selling in 2016.
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Director, Operations & General ManagerPacific Orient Traders Jan 2002 - Jan 2008**HIGHLIGHTS**➺ Fueled sales from $500K to $5.5M in 2006, accounting for a 140% increase, after coordinating 85+ road shows per year with Costco.➺ Reduced expenses 30%+ via integrating a new POS solution and reducing shrinkage from 8% to .5%.➺ Optimized performance by creating or revising policies, as well as authoring the company policy and procedure manual.
Michael Mcwilliams Education Details
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University Of Hawai‘I SystemEntrepreneurship/Entrepreneurial Studies -
University Of Hawai‘I SystemMarketing
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University Of The PeopleIn Progress
Frequently Asked Questions about Michael Mcwilliams
What company does Michael Mcwilliams work for?
Michael Mcwilliams works for Food Allergy Institute
What is Michael Mcwilliams's role at the current company?
Michael Mcwilliams's current role is Director, Business Development and Enrollment.
What schools did Michael Mcwilliams attend?
Michael Mcwilliams attended University Of Hawai‘i System, University Of Hawai‘i System, University Of The People.
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