Michael Mead Email & Phone Number

Hyannis, Massachusetts, United States

Managed a team of analysts and application developers working with our business and technical teams to collect, define and document requirements from which applications and solutions were developed. As director, worked with stake holders and management to shape the vision of our automation and business processes using industry standard SDLC policies. Also worked closely with the Chief Digital Officer in the planning, establishing and managing of policies and strategic goals for our digital ecosystem and bank wide initiatives.

Burlington, Ma

Managed development and testing teams for multiple releases of a large mobile implementation for retail banking customers. Worked with engineering, support and executive leadership teams to ensure product delivery based on customer requirements.Coordinated the transfer from a hosted solution to an on premise implementation.Led an internal IT project to relocate customer and vendor interfaces resulting in more efficient utilization of servers and shared resources leading to significant cost savings.

Concord, Ma

Worked with development teams, business owners and senior executives to define, size and scope multiple external web facing banking implementations which required interfacing to a multitude of back office and third party systems/providers.Responsible for implementing and deploying projects into test, qa and production environments. Served as first line of support and escalations related to problems with applications/implementations and managed the process when having to interface back to developers and/or engineering teams.

Greater Boston Area

Developed and managed e-commerce, customer service, IVR and internet banking applications, the largest being an IVR application to manage the open enrollment for bank employees during a merger of two major banks in NYC

Needham Ma

Built automated attendant and voice mail systems for businesses throughout the New England area. Developed the first IVR/banking application to allow customers to check their account balances and posted transactions by using a touchtone phone.